OpenGov is the leader in AI-enabled software for cities, counties, state agencies, and special districts. With a mission to power more effective and accountable government, OpenGov serves 2,000 communities across the United States. OpenGov is built exclusively for the unique asset management, permitting and licensing, procurement and contract management, tax and revenue, budgeting and planning, and financial management needs of the public sector. The OpenGov platform empowers organizations to operate more efficiently, adapt to change, and strengthen public trust.

Learn more or request a demo at opengov.com

Job Summary:

The Solution Consultant II (SC) applies professional expertise to support Sales and Professional Services teams in crafting mutually beneficial service agreements, guiding customers toward optimal implementation strategies, and mitigating delivery risks through precise scoping and well-defined Statements of Work (SOWs). This role operates within established guidelines while identifying opportunities for process optimization, contributing to scalable and effective solutions.

Responsibilities:

• Collaborate with Sales teams and customers to lead scoping activities, clearly define delivery requirements, and steer stakeholders toward optimal implementation paths.

• Mitigate project risks and manage stakeholder expectations to optimize ROI while minimizing challenges in delivery.

• Participate in scoping meetings with Sales teams, customers, and prospects to identify requirements and communicate professional services value and delivery approaches.

• Drive the creation, refinement, and approval of SOWs, collaborating with cross-functional teams such as Professional Services, R&D, and Training as needed.

• Support RFP processes related to implementation scope by providing estimates, content, and analysis.

• Leverage project data to continually refine scoping processes and ensure alignment with profitability and delivery objectives.

• Lead internal initiatives to improve processes, scale operations, and enhance team efficiency, including evaluating profitability metrics and supporting strategy implementation.

• Stay agile in a dynamic environment by aligning services scoping with evolving customer needs and product solutions.

• Requirements and Preferred Experience:

• Bachelor’s degree or equivalent experience

• 2+ years or more of direct or applicable experience in a professional services role, ideally within SaaS

Preferred Qualifications:

• Experience with government ERP/accounting systems, budgeting concepts, and finance solutions.

• Familiarity with professional services scoping, contracting principles, and negotiation; prior experience in contract management is a plus.

• Proficiency in Salesforce and contract management systems.

• Strong written and verbal communication skills, with an ability to articulate and address issues related to professional services projects.

• Demonstrated attention to detail, accuracy, and consistency.

• Proven ability to collaborate across internal teams, including finance, revenue recognition, product, R&D, and legal.

Competencies:

• Analytical Thinking and Problem-Solving: Navigate moderately complex challenges with logical and data-driven approaches.

• Collaboration: Build and maintain productive working relationships with internal and external stakeholders, fostering a collaborative problem-solving environment.

• Judgment and Decision-Making: Exercise sound judgment within established procedures to deliver effective solutions.

• Adaptability: Demonstrate agility in dynamic situations, aligning efforts with evolving customer needs and organizational priorities.
  

Why OpenGov?

A Mission That Matters.

At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust.  Some people say this is boring.  We think it’s the core of our democracy.

Opportunity to Innovate

The next great wave of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started.

A Team of Passionate, Driven People

This isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.

A Place to Make Your Mark

We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.

Benefits That Work for You

Enjoy an award-winning workplace with the benefits to match, including:

• Comprehensive healthcare options for individuals and families.

• Flexible vacation policy and paid company holidays

• 401(k) with company match

• Paid parental leave, wellness stipends, and HSA contributions

• Professional development and growth opportunities

• A collaborative office environment with weekly catered lunches