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OpenGov is the leader in AI-enabled software for cities, counties, state agencies, and special districts. With a mission to power more effective and accountable government, OpenGov serves 2,000 communities across the United States. OpenGov is built exclusively for the unique asset management, permitting and licensing, procurement and contract management, tax and revenue, budgeting and planning, and financial management needs of the public sector. The OpenGov platform empowers organizations to operate more efficiently, adapt to change, and strengthen public trust.

Learn more or request a demo at opengov.com

Job Summary:


OpenGov is seeking a dynamic Solutions/Sales Engineer to join our team and serve as a trusted advisor to our clients throughout the sales cycle. As a Solutions/Sales Engineer at OpenGov, you will be the product expert, guiding our clients through technical evaluations, demonstrating the business value of our solutions, and ensuring they realize maximum benefit from our transformative cloud offerings. You will play a pivotal role in achieving technical wins by conducting thorough discovery sessions to understand client needs, working closely with sales, customer success, and product teams, and tailoring our offerings to meet the unique needs of our customers all while fulfilling a mission to make governments more effective and accountable. This role requires a blend of technical acumen, customer empathy, and strategic thinking to drive successful product evaluations and gain new customers.

Responsibilities:

  • Work with other members of the Sales, Professional Services and Customer Success teams as an integral part of the OpenGov ecosystem

  • Conduct sales presentations and product demonstrations for OpenGov ERP solutions.

  • Develop sales proposals and define solution fit for customer

  • Provide Technical Sales Support to MEDDIC Sales Strategy

  • Prepare and present product demonstrations in context of "As Is" vs "To-Be" customer process

  • Build Technical Champions in sales process

  • Achieve OpenGov Technical Win. (Solutions/Sales Engineers own the Technical Win)

  • Identify, evaluate, and recommend proof of concept opportunities

  • Provide input for technical sections of RFPs/ RFQs

  • Develop reusable technical assets to support sales activities

  • Work cross functionally with Engineering, Product Management and Product Marketing teams.

Requirements And Preferred Experience:

  • Bachelor's degree or equivalent experience

  • 2+ years of experience as a Sales / Solution Engineer

  • Experience with Cloud and SaaS technologies

  • 2+ years working in Government or Public Sector experience preferred.

  • Accounting and Finance background strongly desired

  • Working knowledge of ERP modules such as General Ledgers, Budgeting, Accounts Payable, Payroll, Purchase Orders, Fixed Assets, Procurement, Grants Management, Tax, Utility Billing and Purchase Cards.

  • Up to 25% travel

Why OpenGov?

A Mission That Matters.

At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust.  Some people say this is boring.  We think it’s the core of our democracy.

Opportunity to Innovate

The next great wave of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started.

A Team of Passionate, Driven People

This isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.

A Place to Make Your Mark

We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.

Benefits That Work for You

Enjoy an award-winning workplace with the benefits to match, including:

  • Comprehensive healthcare options for individuals and families.

  • Flexible vacation policy and paid company holidays

  • 401(k) with company match

  • Paid parental leave, wellness stipends, and HSA contributions

  • Professional development and growth opportunities

  • A collaborative office environment with weekly catered lunches

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CEO of OpenGov
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What You Should Know About Solutions Engineer, OpenGov

Are you passionate about making a difference in the public sector? OpenGov, based in the vibrant city of San Francisco, is on the lookout for a talented Solutions Engineer to join our innovative team! As the leading provider of AI-enabled software designed specifically for governmental organizations, we empower over 2,000 communities to operate more effectively and with greater accountability. In this pivotal role at OpenGov, you will become the go-to product expert, guiding clients through their technical evaluations and showcasing the remarkable value of our cloud solutions. Collaborating with various teams, including Sales, Customer Success, and Product Management, you will tailor our offerings to meet the unique needs of each client while ensuring they reap maximum benefits from our transformative software. Your ability to conduct thorough discovery sessions and develop robust sales proposals will be key to driving successful product evaluations and winning new customers. If you have a blend of technical expertise, a customer-centric mindset, and a desire to contribute to the future of government operations, this Solutions Engineer position at OpenGov might be the perfect fit for you!

Frequently Asked Questions (FAQs) for Solutions Engineer Role at OpenGov
What are the main responsibilities of a Solutions Engineer at OpenGov?

As a Solutions Engineer at OpenGov, you will conduct sales presentations, prepare product demonstrations, develop sales proposals, and provide technical support through the MEDDIC Sales Strategy. You'll also work closely with various teams to understand client needs and ensure that our solutions fit those needs effectively.

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What qualifications are needed for the Solutions Engineer role at OpenGov?

OpenGov requires candidates for the Solutions Engineer position to possess a Bachelor's degree or equivalent experience. Additionally, you should have at least 2 years of experience in a Sales or Solutions Engineering role, particularly with Cloud and SaaS technologies, and a working knowledge of ERP modules relevant to the public sector.

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How does the Solutions Engineer contribute to OpenGov's mission?

The Solutions Engineer plays a crucial role in OpenGov's mission by ensuring that clients fully understand and utilize our products to improve government operations. By tailoring solutions to meet customer needs, you help foster more effective and accountable government, ultimately contributing to enhanced public trust.

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What is the work environment like for a Solutions Engineer at OpenGov?

The work environment at OpenGov is fast-paced and results-driven, where every team member is encouraged to contribute ideas and take on initiatives. You'll collaborate with passionate colleagues who share a commitment to innovation and making a significant impact in the public sector.

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Are there growth opportunities for Solutions Engineers at OpenGov?

Absolutely! OpenGov prides itself on promoting from within and recognizing excellent performance. As a Solutions Engineer, there are numerous opportunities for professional development and growth, allowing you to build a rewarding career while making a difference.

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Common Interview Questions for Solutions Engineer
Can you describe your experience with Cloud and SaaS technologies as a Solutions Engineer?

When answering this question, highlight specific projects or products you've worked with that involved Cloud and SaaS solutions. Explain how you utilized these technologies to meet client needs, and provide examples of technical challenges you overcame that demonstrates your problem-solving skills.

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How do you approach conducting sales presentations for technical products?

Discuss your strategy for tailoring presentations to your audience's needs. Emphasize the importance of understanding your client’s challenges and focusing on how your solutions can effectively address those issues, enhancing their operations.

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What strategies do you use to develop effective sales proposals?

Outline your method for understanding a client's specific needs, conducting thorough research, and integrating product features that best meet those needs. Mention the importance of collaboration with the sales team and incorporating feedback into your proposals.

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Describe a time when you had to overcome an objection from a client during the sales process.

Provide a specific example of a situation where a client had concerns about your product. Detail how you listened to their objections, addressed their concerns with factual information, and ultimately turned their objections into opportunities to reinforce the value of your solutions.

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How do you prepare for a technical demonstration of a product?

Explain your approach to technical demonstrations, which includes understanding the client's needs, customizing the demo to focus on relevant features, and practicing your presentation to ensure a smooth delivery that engages the audience.

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What role does teamwork play in your success as a Solutions Engineer?

Talk about the importance of collaboration with various teams such as Sales, Customer Success, and Product Management. Highlight how working together ensures comprehensive solutions are delivered to clients and enhances your ability to innovate.

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How do you keep updated with new technologies and trends in the public sector?

Discuss the resources you utilize, such as industry publications, online courses, and networking with peers in the field. Mention any professional groups you’re part of that help you stay informed about emerging trends and best practices.

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What metrics do you use to measure your success in the Solutions Engineer role?

Mention key performance indicators (KPIs) such as the number of successful technical wins, client satisfaction scores, or the effectiveness of your sales proposals. Emphasize the importance of adapting to feedback to improve outcomes.

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How do you ensure that a solution aligns with a client's needs during the sales process?

Explain your process for conducting discovery sessions with clients, asking probing questions to get to the heart of their challenges, and ensuring that you tailor your solution to meet those specific needs effectively.

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What do you think is the biggest challenge facing Solutions Engineers in the public sector today?

Discuss challenges such as navigating complex procurement processes, varying client needs, and the pace of technological change. Suggest how being adaptable and having strong communication skills can help overcome these challenges.

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DATE POSTED
March 21, 2025

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