đ About Owner.com
Owner is the all-in-one platform that restaurants use to succeed online.
Thousands of restaurant owners use our tools to build their website, drive online orders, create their own branded app, manage their customer relationships, and set up marketing automations.
You can think of it as Shopify meets HubSpot, but specifically for restaurants.
Learn more about the problems we are solving for our customers here.
đ Our vision
Weâre starting by helping independent restaurants succeed online.
But itâs not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive.
Once we nail the solution for restaurants â weâll scale it into every other local business type.
In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age.
đ Our traction
In just over 3 years we've generated tens of millions in revenue, served millions of guests, and processed hundreds of millions of online orders.
More importantly, weâve helped thousands of restaurant owners save their businesses - and not only survive, but thrive.
â Our team
Our team grew from under 100 to nearly 200 talented people in 2024. Weâve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe.
Weâll be scaling even faster in 2025 to keep pace with our customer growth.
đ Where we work
Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our employees are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location!
đ«” Why weâre looking for you
Owner.com is growing quickly, and we are looking for a proactive and results-driven Customer Success Manager to join our team. In this role, you will manage a large, dynamic portfolio of 120+ customers across all stages of the customer lifecycle. Your primary focus will be on engaging with our most at-risk customer segment to maximize product adoption, deliver customer value, and mitigate churn risks. Through your efforts, you will aim to generate brand ambassadors and uncover expansion opportunities to drive growth.
As a key player in the customer experience, you will have the opportunity to influence changes on your direct team and the customer journey by providing valuable feedback to cross-functional teams to shape the future of our product and offerings.
Success in this role will be measured by key performance metrics, including revenue retention and customer engagement.
This role is 100% remote and can be based anywhere in the United States or Canada.
đ© Notice - Employment Scams
Communication from our team regarding job opportunities will only be made by an Owner employee with an @owner.com email address.
We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by scammer, please mark the communication as "phishing" or âspamâ and do not respond.
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Are you passionate about helping businesses thrive? Owner.com is looking for a Customer Success Manager to join our remote team in the United States or Canada! As our platform grows, we need someone proactive and results-driven to manage a dynamic portfolio of over 120 customers, focusing on maximizing product adoption and minimizing churn risks. You will work closely with at-risk clients to ensure they gain the most value from our services, transforming them into brand ambassadors along the way. Your insights will shape the customer journey and overall product offerings, as you'll provide valuable feedback to our cross-functional teams. Success will be measured by key metrics such as revenue retention and customer engagement, making your role crucial to the growth of Owner.com and our customers. If you thrive in a fast-paced, remote environment and enjoy building lasting relationships with clients, this is the role for you! With your prior experience in Customer Success or Account Management, youâll be well-prepared to drive customer satisfaction and uncover growth opportunities. Join us at Owner.com, where your work will have a direct impact on local businesses succeeding in the digital age!
Owner.com is the all-in-one platform that helps restaurant owners drive direct sales, save money on fees, and manage their online presence. Owner.com powers direct online ordering for restaurants through their website. Owner.com helps them take ba...
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