Care Operations Specialist (US-based Modern Healthcare Provider)

Work Arrangement: Fully remote, Monday to Friday, with flexibility to address urgent patient inquiries as needed.

Job Type: Full-time, Independent Contractor.

Salary Range: TBA

Work Schedule: 40 hours per week, 8:00 AM- 5:00 PM EST

Locations: Remote, open to candidates worldwide with availability during Eastern Time hours.

About Pearl Talent:

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Why Work with Us?

We mean what we say that we’re building a different recruiting company here. We only work with exceptional founders from the US and EU who care about the long-term success of their team members. We also provide you with attainable 3, 6, 9, 12 month, and beyond retention bonuses in addition to community oriented opportunities like an annual retreat.

About the Company:

The Company is a modern healthcare provider focused on delivering accessible and high-quality medical care. With a mission to streamline patient experiences and ensure exceptional service at every touchpoint, the Company integrates technology and human connection to provide seamless virtual and in-person healthcare solutions. Its culture is built on empathy, efficiency, and excellence, ensuring that every patient interaction is handled with care and precision.

Role Overview:

As a Care Operations Specialist, you’ll be the first point of contact in a patient’s healthcare journey, ensuring they feel valued and supported. This role requires strong attention to detail, efficiency in processing patient information, and a warm, professional communication style to put patients at ease. You'll take full ownership of patient inquiries, proactively resolving or escalating cases as needed. Definitely, this is for individuals who are passionate about delivering compassion, patient-centered care with accountability.

Key Responsibilities:

• Serve as the first point of contact for patients, ensuring a welcoming and professional experience.
• Collect and verify patient information while maintaining accuracy and confidentiality.
• Schedule appointments efficiently, ensuring all necessary details are recorded.
• Conduct initial patient screenings and direct them to the appropriate provider or service.
• Manage and update patient records in EMR (Electronic Medical Records) systems.
• Respond to inquiries via phone, email, and chat with empathy and professionalism.
• Provide pre-appointment guidance, ensuring patients understand documentation requirements and next steps.
• Collaborate with healthcare providers, insurance coordinators, and administrative staff to ensure smooth patient flow.
• Maintain strict confidentiality and compliance with HIPAA regulations.
• Identify process gaps and suggest workflow improvements to enhance efficiency.

1st Week Tasks:

• Get familiar with EMR systems, scheduling platforms, and CRM tools.
• Shadow patient calls and review common patient inquiries.
• Understand the intake process from first contact to appointment confirmation.
• Complete HIPAA and compliance training.
• Engage in mock patient interactions to refine communication and troubleshooting skills.
• Meet with healthcare providers to understand services and patient needs.

Must-Haves:

• Excellent communication skills with a warm, empathetic, and professional speaking style.
• Experience in patient intake, scheduling, or healthcare customer service.
• High attention to detail to ensure accuracy in patient records and scheduling.
• Tech-savvy and adaptable, comfortable with EMR systems, scheduling software, and CRM tools.
• Ability to handle high call volumes while maintaining professionalism.
• Process-driven and proactive, always seeking ways to improve workflows.
• Trustworthy and compliant, with a solid understanding of HIPAA regulations.

Nice-to-Haves:

• Background in medical or healthcare administration.
• Familiarity with medical terminology to better assist patients and providers.
• Experience with healthcare insurance processes.

Compensation Package:

• Competitive Salary: To be discussed during the interview
• Remote Work: Fully remote—work from anywhere
• Generous PTO: Ample paid time off to rest and recharge
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Flexible hours that support a healthy work-life balance

Our Recruitment Process:

1. Application
2. Screening
3. Top-grading Interview
4. Skills Assessment
5. Client Interview
6. Job Offer
7. Client Onboarding

Ready to Join Us?

If this role aligns with your skills and career goals, we’d love to hear from you. Apply now to take the next step in your journey with Pearl