Job details

Junior Technical Support Specialist APAC

Get a free resume review

Join the Wingtra team and become part of this venture-backed robotics scaleup with a global and international team of 125+ dedicated Wingtranauts who want to see their actions have a positive and lasting impact on the world. Founded more than 8 years ago at ETH Zurich, Europe’s leading robotics university, our goal is to build the best aerial robots to digitize the world at the push of a button and set the basis for faster and better decisions. Wingtra provides efficient and reliable data solutions to a variety of industries ranging from mining, construction and agriculture to humanitarian organizations, environmentalists and wildlife monitoring groups.

We are reaching for the stars and together we might just get there. Open communication, asking hard questions and valuing diverse viewpoints are but a few things that will help us achieve our goals. Above all we will never stop learning and striving to help each other reach our maximum potential.

Responsibilities

Serve as the main technical product consultant for Wingtra stakeholders in the APAC region, aiding customers and partners to maximize product utilization through best-in-class support handling and subject matter expertise.
Leverage knowledge and experience in drone workflows, photogrammetry, geomatics, and surveying to support the sales team in demonstrating product value and closing deals.
Demonstrate effective communication across multidisciplinary teams, working closely with our engineers in Zurich and partners in APAC to troubleshoot technical challenges and optimize product performance.
Drive engagement with regional partners through structured onboarding, training sessions, in-person and remote meetings, and impactful product presentations.
Effectively utilize Hubspot as a CRM platform to handle customer support requests, seek out insights on customer activity to promote product upsell, and facilitate logistics processes.
Create and maintain technical documentation for external and internal stakeholders through the Knowledge Base to enhance product adoption, support efficiency, and knowledge sharing.

Requirements

Bachelor’s degree or equivalent in a technical field (Science, Technology, Engineering, or Mathematics).
First experience in the geospatial industry.
3-5 years of experience in technical support or sales of a technical product.
Proficiency with modern CRM/ticketing systems such as Zendesk or HubSpot.
Strong organizational and communication skills, with the ability to collaborate across teams.
Willingness to travel to company headquarters in Zurich, Switzerland, and within the APAC region.
Business-level fluency in English.
Residence in GMT +7 / +8 / +9 time zones is mandatory, with the required work permit.

Plus

Experience in a startup environment, demonstrating adaptability and problem-solving in fast-growing companies.
Fluency in a second language relevant to the APAC region, such as Bahasa Indonesia, Thai, Mandarin, Korean, or Japanese.
Experience working in the UAV industry.
Technical proficiency in photogrammetry, LiDAR, or GIS software, with hands-on experience in tools such as Pix4D, Agisoft Metashape, Trimble Business Center, LIDAR360, QGIS, or ArcGIS.
Experience in training, public speaking, or technical presentations, with the ability to effectively communicate complex concepts to diverse audiences, including customers, partners, and internal teams.
International work experience and proficiency in collaborating with distributed or remote teams

If you enjoy teamwork more than being the individual superhero, and if you thrive in a feedback-driven culture and an exciting, unconventional yet structured and progressive start-up environment, we would love to hear from you.

Average salary estimate

$60000 / YEARLY (est.)

min

max

$50000K

$70000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Junior Technical Support Specialist APAC, Wingtra AG

Are you ready to take on an exciting role as a Junior Technical Support Specialist APAC with Wingtra in Jakarta? Join our dynamic team full of passionate Wingtranauts who strive to create a meaningful impact around the globe through our state-of-the-art aerial robots. In this position, you will be the go-to technical consultant for our customers and partners in the APAC region, helping them maximize their use of our innovative drone technology. Your background in geospatial technology will support our sales team in showcasing the value of our products, making your role central to our mission. Working closely with our software engineers in Zurich, you’ll engage with multidisciplinary teams to troubleshoot any technical challenges and ensure our drones operate at peak performance. Your effective communication skills will shine as you conduct onboarding sessions and impactful presentations for our regional partners. You’ll also dive into the world of CRM through Hubspot, handling customer requests and uncovering insights that promote product upsell opportunities. We’re looking for someone who’s not just well-versed in technical support but can also create engaging technical documentation that enhances product adoption. If you’re passionate about drones, technology, and making a difference, Wingtra is the place for you!

Frequently Asked Questions (FAQs) for Junior Technical Support Specialist APAC Role at Wingtra AG

What are the main responsibilities of a Junior Technical Support Specialist APAC at Wingtra?

As a Junior Technical Support Specialist APAC at Wingtra, you'll serve as the primary consultant for our stakeholders in the region, leveraging your expertise in drone workflows to enhance customer experience. You’ll help sales close deals by demonstrating product value and facilitate effective communication with our engineers. Additionally, you'll onboard partners and conduct training sessions, optimize product performance, and create helpful technical documentation.