Sales and Operations Manager - Cologne

As a Sales and Operations Manager at PWB in Cologne, your primary responsibilities will include identifying and onboarding new restaurant partners, conducting compelling presentations, and maintaining strong relationships with existing partners. You'll be tasked with understanding their needs and providing tailored solutions, along with training them on operational processes and our product offerings.

To qualify for the Sales and Operations Manager position at PWB, candidates should ideally have a background in hospitality, along with experience in sales or account management. Strong communication skills in both German and English are essential, and familiarity with kitchen operations will be an advantage. Additionally, the ability to travel frequently is necessary for this role.

The Sales and Operations Manager plays a vital role in PWB's growth within the DACH market by sourcing and onboarding new partners. By establishing relationships and offering tailored support, you'll help ensure successful launches and ongoing success for our restaurant partners, directly contributing to PWB’s expansion and performance in the region.

While a background in hospitality is crucial, having some experience in sales or account management is also important for the Sales and Operations Manager role at PWB. This experience will help you effectively communicate value propositions to potential partners and close deals successfully.

Key skills necessary for the Sales and Operations Manager at PWB include excellent communication abilities for presenting to diverse partners, strong organization skills to manage various partner relationships, and a customer-centric approach to ensure partner satisfaction. Familiarity with industry trends and operational excellence also contributes significantly to your success.

To identify new partners for PWB, I would leverage industry networks, conduct market research to spot trends, and analyze competitor strategies. Connecting with local restaurants and kitchens through outreach events or digital marketing can also create opportunities for partnerships.

I have successfully onboarded many partners by establishing clear communication and training sessions tailored to their needs. I focus on offering guidance through each step of the process, ensuring they understand our operational standards and the benefits of our virtual food brands.

Maintaining partner relationships involves regular check-ins, offering continuous support, gathering feedback to improve operations, and providing resources or updates on our products. Building genuine connections through personal communication and operational excellence visits will enhance trust.

In training a partner, I focused on a hands-on approach. I conducted in-person sessions to demonstrate our kitchen processes, tailored the training to their specific operational needs, and provided continuous follow-up support to ensure they felt confident using our systems.

An essential aspect of launching a new partner is preparing them with all necessary tools and knowledge. I ensure they clearly understand our best practices, conduct training that aligns with their operations, and assist with a comprehensive launch plan to set them up for success.

I handle objections by actively listening to the concerns of potential partners, empathizing with their perspective, and then providing tailored solutions that address their reservations. Showing our commitment to their success helps build trust and encourages them to reconsider.

Evaluating partner performance post-launch requires setting clear KPIs early on. I would analyze metrics like customer feedback, order accuracy, and operational efficiency, and then regularly meet with partners to review their performance, offering support and adjustments as needed.

I successfully improved the partner onboarding process by integrating a digital training platform that streamlined information sharing. This innovation reduced training time by 30% and increased partner satisfaction, as they had access to resources whenever they needed them.

To stay informed about industry trends affecting food delivery, I subscribe to relevant publications, attend conferences, and participate in webinars. Networking with industry professionals also helps me gather insights and adapt our strategies to align with market changes.

I believe I would be a great fit for the Sales and Operations Manager role at PWB because of my strong background in hospitality, my sales experience, and my passion for food delivery innovations. I thrive in dynamic environments and am dedicated to building successful partnerships.