Sales and Operations Manager - Nuremberg

The Sales and Operations Manager at our FoodTech company in Nuremberg is primarily responsible for identifying and signing new restaurant partners, showcasing our virtual food brands, and ensuring successful onboarding. They will conduct presentations, maintain relationships with partners, provide training on our operational processes, and support partner performance post-launch.

To excel as a Sales and Operations Manager in our Nuremberg office, candidates should ideally come from a hospitality background, possess sales or account management experience, and have strong communication skills. Fluent German and proficient English are a must, along with the ability to travel frequently to partner sites.

The Sales and Operations Manager plays a crucial role in our FoodTech company's success by identifying potential partners, aligning their needs with our solutions, and launching our virtual food brands in their kitchens. By building solid relationships and providing ongoing support, they help maximize kitchen operators' performance and enhance our brand's reputation.

The onboarding process for new partners involves identifying potential restaurant owners, conducting tailored presentations, and training partners on our best practices and technologies. The Sales and Operations Manager will oversee the setup and go-live phase, ensuring that all operational aspects are running smoothly post-launch and providing further training as needed.

As a Sales and Operations Manager in Nuremberg, frequent travel is expected to meet with restaurant partners across the region. This role requires a proactive approach to liaising with kitchen operators to provide necessary training and support, so having access to a vehicle is essential.

To identify potential partners effectively, I would conduct thorough market research to target restaurants that align with our virtual food brand profile. Engaging with local food communities and attending industry events would also help uncover opportunities.

In my previous role, I onboarded a new restaurant partner by customizing our offerings to meet their specific needs, ensuring a smooth transition. I conducted in-depth training and maintained communication to address any concerns, leading to a successful launch.

I would utilize hands-on training sessions combined with easy-to-follow training materials, focusing on practical demonstrations. Continuous feedback and assessment would ensure staff are comfortable and proficient in using our systems.

I measure success through various metrics, such as order accuracy, customer feedback, and operational efficiency. Regular check-ins with partners help identify areas for improvement and ensure they are meeting their performance goals.

Maintaining relationships involves regular communication, understanding their operational challenges, and providing tailored support. Establishing trust through transparency and reliability is vital to fostering long-term partnerships.

I stay updated by subscribing to industry publications, participating in relevant webinars, and networking with other professionals in the food tech space. This proactive approach allows me to keep abreast of changes and innovations that may benefit our partners.

In my previous sales role within the hospitality industry, I worked closely with restaurant owners to understand their needs and offer tailored solutions. Building rapport and demonstrating the value of our products was crucial to achieving sales targets.

One challenge might be overcoming resistance from partners hesitant to change their operations. I would address this by demonstrating the potential benefits through case studies and providing ongoing support to facilitate a smooth transition.

I would quickly assess the situation by identifying the root causes of the issues. It’s important to provide immediate support, schedule further training, and maintain open communication to adjust strategies and expectations moving forward.

I am passionate about food delivery because it combines innovation with essential service. As a Sales and Operations Manager, I have the opportunity to help businesses thrive while shaping customer experiences, which is incredibly fulfilling.