Sales Engineer (Portuguese speaking)

As a Sales Engineer at Pendo, you'll be tasked with selling our product by articulating its capabilities in relation to customer needs, managing proof of concept evaluations, and acting as the technical expert throughout the sales cycle. You'll work closely with Account Executives and provide essential training, aiding customers in understanding the software to enhance their experience.

To qualify for the Sales Engineer role at Pendo, you should have a minimum of two years of PreSales experience, a Bachelor’s degree or relevant education in a technical field, and proficiency in Portuguese. Strong communication skills, experience with client-side technologies like HTML/CSS/JavaScript, and the ability to solve problems creatively are paramount for success in this position.

Pendo supports the growth of its Sales Engineers by fostering a dynamic and inclusive corporate culture, offering opportunities for professional development, and encouraging collaboration. Team members are encouraged to provide feedback based on market needs, allowing them to influence product development directly and grow alongside the company.

The expected salary range for a Sales Engineer at Pendo in the United States is between $124,000 and $155,000 OTE, reflecting our commitment to competitive pay. Individual offers take into account factors like qualifications, experience level, and skillset within the broader team context.

At Pendo, you can expect a passionate, energetic, and fun team culture. We value diversity and encourage every team member to bring their whole self to work, which contributes to our success in delivering exceptional software solutions to our customers.

In an interview, speak about your understanding of customer needs and how you would align those with Pendo's features. Provide examples of how you have previously engaged prospects and articulated technical concepts in an accessible manner.

Discuss your approach to setting clear expectations with the customer, staying organized, and following up consistently throughout the evaluation process. Mention any specific tools or frameworks you've used to track progress.

Be prepared to detail a specific scenario where you successfully navigated a complex technical issue. Emphasize your analytical skills and your ability to communicate effectively with the customer during the resolution process.

Describe how you approach collecting insights from customer interactions and relaying them to the product team. Highlight any past experiences where your feedback led to improved features or processes.

Emphasize the importance of collaboration within sales and technical departments. Give examples of how working closely with Account Executives and Product Managers led to successful client outcomes in the past.

Discuss your hands-on experience with web technologies like HTML, CSS, or JavaScript, and how this expertise aids in troubleshooting and demonstrating Pendo's platform effectively.

Describe your approach to customer service and problem-solving, emphasizing your ability to empathize with the client while working towards a solution that satisfies their needs and keeps the relationship strong.

Articulate your ability to thrive under pressure and how fast-paced environments foster your growth. Provide examples of past experiences that demonstrate your adaptability and eagerness to learn.

Explain your method for ensuring clear communication throughout the installation process, setting realistic timelines, and being available for follow-up support to guarantee a smooth experience for customers.

Show your enthusiasm for Pendo’s mission to improve society's experience with software. Mention specific aspects of the company culture and values that resonated with you and how they align with your personal philosophy.