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State Care Coordinator

Description

A Little About Us:

Potomac Community Services has been serving individuals with mental health needs in person and in community for almost 25 years! Literally meeting people where they are and working alongside them, has developed our passion for true, client led community work helping people achieve their goals and achieve sustainable independence.


About the Job:

Let's start by saying we want to hear from you! Below is an accurate description of the job for hire but with limited space, it isn't exhaustive. If you have questions about other considerations, please don't hesitate to contact us!


The State Care Coordinator (SCC) should have knowledge of the community resources and core competencies to effectively establish relationships in the community, build a rapport of trust with the client, facilitate substance use disorder recovery planning, negotiate conflict resolution, and engage and empower clients utilizing evidenced-based motivational interviewing strategies. The State Care Coordinator should promote continuity of care by helping clients to transition from one level of care to another, to improve recovery outcomes, and to access recovery support services and community resources available within their jurisdiction. The State Care Coordinator shall be in compliance with all state and federal regulations and adhere to all PCS policies and standards of practice maintaining the highest level of professional conduct and ethics.


Our Commitment to Diversity:

At Potomac Community Services, we embrace workplace diversity. We believe that diversity drives richer insights, fuels innovation, and creates better outcomes. We are committed to attracting and developing an engaged and inclusive workforce. Team members from diverse backgrounds and unique perspectives are crucial to the Potomac Community Services mission of influencing generations. Individuals seeking career opportunities at Potomac Community Services are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances.


Our Commitment to Staff Development:

  • 12-week comprehensive mentor-based training period
  • Ongoing, scheduled supervisor and clinical support/ feedback sessions
  • Internal job growth opportunities in leadership and diverse programming
  • Both annual in-service and paid outside training opportunities
  • Tuition re-imbursement and intern opportunities for related degrees

Our Intentional Culture:

  • Core value focused team
  • Genuinely strength-based approach (both with clients and staff)
  • Fun and positive team energy through shared collaboration and activities
  • Commitment to authentic opportunities for individual success
  • Long term, big picture career interest in staff growth
  • Outcome focused approach in helping others
  • Compassionate dedication to team health and resilience

Job Type: Full-time


Hourly Salary Range: $19 - $21 per hour


Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible schedule
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Referral program
  • Tuition reimbursement - should be related to your role within the company
  • Vision insurance

Ability to commute/relocate:

  • Frederick, MD: Reliably commute or planning to relocate before starting work (Required)

Work Location:

  • Frederick, MD: In person


Requirements

Education & Experience

· High School Diploma or equivalent

· Minimum of 2 years’ experience working and providing case management to individuals that have substance use diagnoses. Preferred experience also with behavioral/mental health diagnoses.


Knowledge, Skills & Abilities

· Knowledgeable regarding community resources related to substance use, mental health and case management.

· Clear, concise, and empathetic communication.

· Listening, understanding, and reflective skills.

· Ability to build strong, empathetic, and accountable relationships with participants to establish a rapport of trust and respect.

· Ability to discern an individual’s strengths and needs at different stages of their recovery, and to connect them with appropriate recovery support services and resources or referral to behavioral health treatment, if needed.

· Cultural and linguistic sensitivity that promotes diversity, equity, and inclusion.

· Fundamental knowledge of the Stages of Change.

· Ability to work independently and prioritize daily schedule to best address the needs of staff and participants.

· Valid driver’s license, dependable transportation and vehicle insurance.


Potomac Community Services (PCS), due to its human services responsibilities and sensitive work, is obligated to maintain a Drug-Free Workplace. As a Federal grantee, PCS must comply with Federal regulations prohibiting drug use, including cannabis, opioids, and other controlled substances, regardless of State laws. This includes the medical use of marijuana.

Average salary estimate

$41580 / YEARLY (est.)
min
max
$39480K
$43680K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About State Care Coordinator, Potomac Community Services

At Potomac Community Services, we're on the lookout for a passionate State Care Coordinator to join our dedicated team in Frederick, Maryland. If you’re someone who thrives on making a real difference in people’s lives and loves working directly with individuals in the community, this is the perfect opportunity for you! For almost 25 years, we’ve been committed to supporting individuals with mental health and substance use needs, and we believe in truly meeting people where they are. As a State Care Coordinator, you’ll be the backbone of this mission—building trust, creating effective recovery plans, and connecting clients with crucial community resources that promote independence and success. You’ll utilize motivational interviewing strategies to empower clients as they navigate their recovery journey. This role isn’t just about providing support; it’s about fostering a culture of compassion, understanding, and respect. You’ll work collaboratively with your clients, helping them transition through various levels of care while maintaining compliance with all state and federal regulations. Plus, we’re committed to staff development with thorough mentoring, opportunities for internal growth, and ongoing training. Join us at Potomac Community Services, where diversity is celebrated, and your growth as a professional is prioritized. We can’t wait to hear from you!

Frequently Asked Questions (FAQs) for State Care Coordinator Role at Potomac Community Services
What are the responsibilities of a State Care Coordinator at Potomac Community Services?

The State Care Coordinator at Potomac Community Services is responsible for establishing trusting relationships with clients, facilitating recovery planning for substance use disorders, and promoting continuity of care throughout the recovery process. This role includes engaging clients through motivational interviewing strategies, connecting them with community resources, and ensuring compliance with both state and federal regulations.

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What qualifications do I need to become a State Care Coordinator at Potomac Community Services?

To qualify for the State Care Coordinator position at Potomac Community Services, candidates must have a High School Diploma or equivalent and a minimum of 2 years of experience in case management for individuals with substance use diagnoses, preferably with additional experience in behavioral or mental health. Strong communication skills, empathy, and the ability to build rapport with clients are also essential qualifications.

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How does Potomac Community Services support the professional development of State Care Coordinators?

Potomac Community Services invests heavily in the professional development of State Care Coordinators. New hires will undergo a comprehensive 12-week mentor-based training period, with ongoing supervisory support and feedback. The organization also offers various in-service training programs, tuition reimbursement for related degrees, and opportunities for advancement within the company.

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What benefits are offered to State Care Coordinators at Potomac Community Services?

State Care Coordinators at Potomac Community Services can enjoy a range of benefits including a 401(k) plan with matching, health and dental insurance, paid time off, and professional development assistance. The organization believes in a healthy work-life balance and offers flexible scheduling options.

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Is it necessary to have knowledge of community resources to work as a State Care Coordinator at Potomac Community Services?

Yes, having a strong knowledge of community resources related to substance use and mental health is crucial for a State Care Coordinator at Potomac Community Services. This knowledge enables coordinators to effectively connect clients with appropriate recovery support services and ensure a seamless transition between different levels of care.

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Common Interview Questions for State Care Coordinator
Can you describe your experience with case management for individuals with substance use disorders?

When answering this question, highlight specific instances where you've successfully managed cases, detailing the challenges you faced and the strategies you employed. Use examples where you facilitated recovery plans or connected clients with essential resources to illustrate your hands-on experience in the field.

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How do you build trust and rapport with clients who have mental health or substance use challenges?

Discuss your approach to fostering relationships through empathy and active listening. You can mention techniques such as motivational interviewing and how understanding a client's individual strengths and challenges plays a key role in establishing trust.

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What strategies do you utilize to empower clients during their recovery process?

Share specific strategies or frameworks you use, like the Stages of Change model. Emphasize how you collaborate with clients to set realistic goals and encourage self-efficacy, fostering a sense of ownership in their recovery journey.

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How do you approach conflict resolution between clients and external organizations or services?

Outline your conflict resolution skills and methodologies. Discuss how you assess the situation, mediate discussions, and ensure that communication remains respectful and focused on the client's best interests.

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Describe a time you faced a significant challenge in your work and how you overcame it?

Use the STAR method (Situation, Task, Action, Result) to detail a specific challenge, your role, the actions you took, and the outcomes. This structure helps illustrate your problem-solving skills in a clear and organized manner.

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How would you ensure compliance with state and federal regulations in your role?

Talk about your understanding of relevant regulations, your previous experiences with documentation and adherence to guidelines, and how you stay updated on regulatory changes to ensure compliance.

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What makes you a good fit for Potomac Community Services as a State Care Coordinator?

Reflect on the organization's values, particularly its commitment to diversity and team collaboration. Highlight your personal alignment with these values, discussing your passion for community service and your experience in environments that prioritize inclusion.

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How do you prioritize your tasks when managing multiple clients?

Discuss your organizational strategies, such as using scheduling tools or prioritization frameworks. Explain how you assess client needs and adjust priorities based on urgency while still devoting time to each individual.

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Can you explain the importance of cultural and linguistic sensitivity in your work?

Emphasize your understanding of diversity and the unique backgrounds of clients. Share how you incorporate cultural competence in your practice, ensuring respectful and effective communication with clients from varying backgrounds.

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What do you think is the most rewarding aspect of being a State Care Coordinator?

Express your personal motivations for helping others. Reflect on experiences where you've witnessed clients achieving their goals or overcoming challenges, and explain how these experiences fuel your passion for the role.

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SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 4, 2025

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