Youth Case Manager (Mental Health Care Coordination)

As a Youth Case Manager at Potomac Community Services, your primary responsibilities include collaborating with youth ages 5-21 and their caregivers to assess needs and set goals aimed at enhancing the youth's future. You'll focus on mental health, educational support, physical health, and social development, ensuring that each family receives tailored care through regular community engagements and home visits.

To step into the role of Youth Case Manager at Potomac Community Services, you should possess at least a Bachelor's degree, preferably in a related human services field. Ideally, you will have a minimum of one year of youth work experience. Additional qualities such as a creative mindset, strong communication skills, and a compassionate attitude towards families are essential for this position.

Potomac Community Services is committed to the development of its staff, offering a comprehensive 12-week mentor-based training period for new Youth Case Managers. Additionally, ongoing supervision sessions, professional development opportunities, and tuition reimbursement for related degrees are part of our commitment to support your growth.

As a Youth Case Manager at Potomac Community Services, you can look forward to a competitive salary range of $45,448 to $55,016 based on experience and education, along with benefits such as 401(k) with matching, health insurance options, paid time off, and professional development assistance. We value our staff's well-being and provide a flexible and supportive work environment.

The typical schedule for a Youth Case Manager at Potomac Community Services is a day shift, though some evenings may be required depending on client needs. Training will occur in person at our Hagerstown office initially, providing you with the foundation to excel in your new role.

When responding to this question, be specific about your previous roles, the age groups you interacted with, and the types of mental health challenges you addressed. Highlight any successful interventions or strategies that demonstrate your ability to connect with young people and positively impact their lives.

Discuss your methodology for engaging with youth and their families to conduct thorough assessments. Emphasize your strategies for collaborative goal-setting, ensuring that goals are not only realistic but also tailored to the unique needs of the individual.

Detail your time management and organizational skills, possibly including any tools or systems you use to keep track of client progress and appointments. Emphasize your ability to prioritize tasks effectively while maintaining high-quality care.

Communicate your understanding of the importance of community resources in facilitating youth development. Provide examples from your experience where collaboration with local organizations has led to successful outcomes for your clients.

Discuss strategies for effective communication and rapport-building with parents. Highlight your conflict resolution and negotiation skills, and share your commitment to ensuring parental engagement in the treatment process.

Be prepared to discuss a specific case that highlights your problem-solving abilities. Focus on the challenges faced, your action plan, and the positive outcomes achieved, reflecting resilience and adaptability in your approach.

Stress the significance of teamwork in the success of a Youth Case Manager. Share examples where collaboration with colleagues, educators, or other professionals has enhanced client services and outcomes, demonstrating your commitment to a team-oriented approach.

Explain what a strength-based approach means to you and how you actively incorporate it in your interactions. Reference techniques you use to build upon the client’s strengths while promoting resilience and empowerment.

Discuss various motivational techniques, such as setting small, attainable goals, fostering a positive environment, or employing creative engagement strategies. Share how these techniques lead to sustained motivation and commitment from clients.

It's essential to show that you recognize the importance of self-care in this field. Share your personal strategies for maintaining balance, whether through hobbies, professional support, or community engagement, and how these practices enhance your effectiveness as a Youth Case Manager.