Front Desk/Scheduling Coordinator - Luxury Blowout Bar (Houston)

As a Front Desk/Scheduling Coordinator at Pressed Roots, you will be responsible for managing the salon's operational flow by greeting clients, instructing them throughout the check-in process, scheduling appointments, and coordinating stylist assignments based on skill sets and client needs. You'll become proficient in our reservation system, rebook appointments, educate clients on our products, and contribute to maintaining a clean and organized salon environment, all while ensuring an outstanding client experience.

To apply for the Front Desk/Scheduling Coordinator role at Pressed Roots, candidates should possess exceptional organizational and multitasking abilities to thrive in a busy salon setting. A high school diploma or equivalent is required, along with at least three years of customer service experience, preferably in a front desk or salon position. Strong communication skills, a client-focused mindset, and the ability to remain calm under pressure are essential for success in this role.

At Pressed Roots, we believe in fostering an environment that promotes career growth and personal development. As a Front Desk/Scheduling Coordinator, you will have access to comprehensive training, mentorship opportunities, and the potential to advance into management or corporate roles. We also encourage exploring pathways toward future franchise ownership as part of your career journey with us.

The work environment at Pressed Roots is fast-paced, collaborative, and family-like, emphasizing community and personal connections. As a Front Desk/Scheduling Coordinator, you'll be engaging with clients, supporting your team, and creating memorable experiences. You'll find that we prioritize a nurturing and supportive atmosphere that reflects our values of pride, growth, beauty, and community.

Front Desk/Scheduling Coordinators at Pressed Roots benefit from competitive pay starting at $15/hour, with additional bonuses and a referral program. Full-time employees will receive health benefits and sick pay, while all staff have access to continued education opportunities to enhance their skills. Flexible working hours, including full-time, part-time, and seasonal shifts, make this an attractive role for various lifestyles.

When answering this question, provide a detailed account of your past roles in customer service, highlighting specific skills you've developed. Be sure to mention your organizational abilities, how you managed client relationships, and any systems you used for scheduling or booking appointments. Paint a picture of your typical day-to-day interactions.

Demonstrate your problem-solving skills by discussing a specific scenario where you successfully managed a difficult client. Explain your approach to listening, empathizing, and resolving their concerns while maintaining professionalism and a calm demeanor. Share what you learned from that experience and how it informs your approach today.

To address this question effectively, talk about methods you employ to organize your workflow. Mention tools like to-do lists, task management apps, or time blocking. Provide examples of how you’ve managed competing priorities while ensuring that clients receive prompt and excellent service.

In your response, express your enthusiasm for teamwork and community. Highlight how you value collaboration, support your peers, and contribute positively to the work environment. Share experiences of when you fostered a sense of belonging or team spirit in previous jobs.

Prepare to demonstrate your knowledge about Pressed Roots by discussing our main offerings and how they cater specifically to textured hair. Speak about the importance of hair health and how our unique services set us apart in the beauty industry. Show your passion for our brand and how you can help raise awareness among clients.

Be honest about your availability and express your willingness to accommodate the salon's needs. Highlight your flexibility and readiness to work during peak hours when clients are most likely to need services. If you’ve worked varying schedules before, share that experience to reinforce your reliability.

In your answer, share specific techniques you employ to stay focused under pressure. Discuss practices like deep breathing, prioritizing tasks, or maintaining a positive mindset. Illustrate your ability to remain calm and effective during peak periods, ensuring clients still receive top-notch service.

Discuss the importance of personalized service and remembering clients' names, preferences, and specific needs. Explain how you plan to create a welcoming environment and use follow-up communications or loyalty programs to encourage repeat business.

Share your thoughts on essential qualities such as strong communication, organizational skills, and a customer-first attitude. Explain how embodying these traits can enhance client experiences and contribute to a thriving salon environment. Provide examples of how you've demonstrated these qualities in past roles.

Your response should showcase your genuine interest in the mission of Pressed Roots. Talk about how our focus on textured hair, community, and luxurious service speaks to your values. Highlight any relevant experiences that align with our goals and your excitement to be part of a transformative brand.