Job details

Head of Operations

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About Scale Army

We’re a fast-paced team. As a business, we help U.S. companies grow top-tier offshore talent across sales, marketing, and operations.

We’re scaling rapidly and are looking for a Head of Operations to help us move smarter, scale faster, and prepare for the next phase of growth. This is a high-impact role, and you’ll be reporting directly to our CEO.

In this role, you’ll be in charge of day-to-day operational oversight, managing the teams in charge of recruiting ops, tracking operational metrics, AR/AP and bookkeeping, as well as strategic financial leadership alongside an bookkeeping team and a fractional CFO. This is perfect for someone who’s excelled in an ops role at a B2B company, has touched finance, and is now ready to lead company-wide operations.

The Role

You’ll serve as a key partner to the CEO, owning our operational health while ensuring that our finances run smoothly. You’ll manage a team of 5 direct reports, who manage another 15. Your goal is to help leadership make smarter decisions through data, planning, and streamlined processes. This is a job for someone who wants to one day become a COO, whether here or elsewhere.

What You’ll Do

Operational Oversight

Oversee Recruiting operations, driving process efficiency and alignment with account management.
Lead project management for process improvements, tool rollouts, and automation initiatives.
Develop, document, and improve internal processes across teams to support efficient, scalable growth.
Build and maintain business dashboards to track recruiting, financial, and operational KPIs.
Collaborate cross-functionally with Sales and Marketing to align on growth strategy, forecasting, and operational capacity.
Automate and streamline workflows using Zapier, HubSpot, ClickUp, and Slack.

Financial Leadership

Own budgeting and forecasting, building models that support growth, profitability, and efficiency.
Manage the Bookkeeping and AR/AP team, ensuring accurate invoicing, collections, and clean financials.
Lead pricing strategy, evaluating cost structures, market trends, and margin opportunities — collaborating with a fractional CFO, when needed
Analyze cost drivers and ROI across teams and tools; recommend optimizations to improve margins.
Review and interpret monthly financials (bookkeeping handled by your team); deliver insights to leadership.
Build dashboards in Google Sheets/Excel for real-time visibility into revenue, expenses, and performance.

Who You Are

5-8 years of experience with at least 3 years in a B2B company where you managed an operations team, with at least 5 direct reports and 10 indirect reports
At least 2 years of experience working in or touching finance
Proficient in financial modeling and forecasting; expert-level in Google Sheets/Excel.
Tech-savvy — you’ve worked with HubSpot, ClickUp/Asana, Zapier, and similar tools.
A strategic thinker and hands-on doer — you see the big picture but aren’t afraid to get into the weeds.
Excellent communicator who can present operational and financial insights clearly and concisely.
You’ve worked in recruiting/staffing, SaaS or b2b services
You’re excited to take a cognitive exam in math, verbal, and attention to detail.
You speak quickly. This is non-negotiable.

Why You’ll Love It Here

Fully remote, fast-paced, and innovative team.
Own both operations and finance in a growing, forward-thinking company.
Clear path to COO for the right person.
Autonomy to lead strategy, streamline systems, and make a real impact.
A collaborative, supportive culture where your leadership shapes our path.
Work with very fast people every single day.

This is a job for a very smart, hard-working person who considers themselves to be an A-player and only wants to work with A-players. This sounds very douchey to write down in a job description, and yet, here it is.

Application Process:

To be considered for this role these steps need to be followed:

Fill in the application form
Record a video showcasing your skill sets

What You Should Know About Head of Operations, ProjectGrowth

Are you ready to take your career to the next level? Scale Army is seeking a dynamic Head of Operations to join our fast-paced team in Bogotá! We are committed to helping U.S. companies grow exceptional offshore talent across sales, marketing, and operations, and we need a talented individual to steer our operational strategies. In this impactful role, you'll work closely with our CEO and oversee daily operations, recruiting efforts, financial tracking, and more. Your role will certainly be a cornerstone to our growth, as you'll manage a diverse team and ensure everything runs like a well-oiled machine. Your days will be filled with leading project management initiatives, streamlining processes, and implementing automation through tools like HubSpot and Zapier. You see, we’re not just looking for anyone; we need someone who has a vision, can dive deep into financial modeling, and has experience navigating the B2B landscape. With your expertise, you'll guide our operations towards smart, data-driven decisions while fostering collaboration between departments. The autonomy to lead strategy and the potential to grow into a COO position are just a part of why this role is exciting! If you're an A-player who thrives in a collaborative and innovative environment, this might just be your dream job. Get ready to shape the future with Scale Army, where we don't just work hard; we play hard and redefine success together!

Frequently Asked Questions (FAQs) for Head of Operations Role at ProjectGrowth

What responsibilities does the Head of Operations have at Scale Army?

The Head of Operations at Scale Army is primarily responsible for managing day-to-day operational oversight, leading recruiting operations, improving internal processes, and providing strategic financial leadership. This role involves managing a team of five direct reports and supporting overall company growth through data-driven decision making.