Global Operations Specialist (Apprentice)

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

About the Program

Visa’s Apprenticeship Program is designed for those with no prior experience interested in receiving hands-on IT training with an organization while also earning a salary. If this sounds like you, we encourage you to apply!

Global Operations Apprenticeship: This program combines classroom training, hands-on mentorship, and real-world projects to help launch a career as a Global Operations professional at Visa. Apprentices will begin with a 15-week bootcamp where they will receive full-time classroom-style education that will prepare them for On-the-Job Training (OJT). This period is officially known as Related Technical Instruction (RTI). During the RTI period, Apprentices will be contracted as employees of our Apprenticeship Provider, Apprenti. Upon successful completion of RTI, including satisfactory performance review, employment with Visa will begin.

At the conclusion of the year of OJT, those who have successfully completed the program may have the opportunity to be considered for promotion to full-time employment.

The Work itself:

By applying for this position, your application is automatically considered across multiple teams, which include:

GNOC - as a member of Global Network Operations Center (GNOC) team, your role is the in-shift detection, notification and escalation point for network issues. They have the primary responsibility for managing and responding to Network, Hardware and external client and circuit events which may result in impaired connectivity to our clients and internal business. You will be able to explore many latest technologies that support the Visa Operations, such as Cloud, SASI Network, many other Payment products, and services.

Application Operations – as a member of the Visa Operations Command Center, (VOCC) monitoring critical production applications and resolving incidents promptly. You will participate in technical bridges, lead calls to resolution, and correlate critical alerts with system outages. The role involves assessing the impact of outages, prioritizing tasks, and enlisting support to prevent compromises to Visa's business or client service level agreements

MIM – as a member of the Major Incident Management (MIM) team, your role is assisting in the response to significant disruptions, coordinating with various departments to ensure an efficient approach, and communicating clearly with stakeholders. You will be prioritizing actions to mitigate harm, allocate resources effectively, and oversee the recovery process to restore normal operations. Additionally, they document the incident and conduct post-incident reviews to identify lessons learned and improve future response strategies.

If you are passionate about Global Operations and want to join a global leader in digital payments, the Apprenticeship Program at Visa is for you. During OJT, Apprentices will receive hands-on mentorship from leaders within one of the teams within our Global Operations organization at Visa, as well as career development workshops to develop professional and buildable skills. Specific assignments will depend upon your skill sets and team needs. By applying for this position, your application is automatically considered across multiple teams.

Work Hours:

During the on-the-job training period, apprentices will be considered Hybrid employees. Hybrid employees can split their time between remote work and the office. In these roles, employees are expected to work from the office 2-3 set days a week, as determined by leadership or site requirements, with the general expectation of being in the office at least 50% of the time, based on business needs.

Please note that upon completion of the on-the-job training (a one-year period immediately following related technical instruction), this role will transition to an Onsite – Flex position. In this capacity, employees will primarily work onsite in our Command Centers but may have the flexibility to work from home up to three times per month. The role also includes day shift work on a two-week rotation, with occasional weekend and public holiday shifts as scheduled.

This apprenticeship is intended for individuals who want to learn and develop entry-level technical and professional skills in software engineering. If you’re currently pursuing or have completed a degree in a Software Engineering-related field, we encourage you to browse our University Graduate and Internship opportunities.

Basic Qualifications

· 18 years or older

· Eligible to work in the United States without sponsorship

· Have basic problem-solving skills/analytical mindset

· Must be local and available to work in person in Ashburn, VA

· Not currently enrolled in or have completed a Bachelor’s, Master’s, or PhD degree program in a related technical field (cybersecurity, software engineering, etc.)

Additional Requirements

Apprentices will need to provide their own computers during RTI period. The following tech specifications are required:

· Windows 10 or macOS 10

· Windows Processor – non ARM type (Intel or AMD only – need for Adobe Connect to function)

· RAM 8GB minimum (12GB – 16 GB recommended)

· Solid State Drive – minimum 40 gigs free space

· Webcam

· Headset (Noise Cancelling Mic Headset preferred)

· Internet connection at least 2Mb up/down

· Dedicated workspace (Bootcamp will be 8+ hours at your desk daily)

· 2nd monitor or XL monitor

U.S. APPLICANTS ONLY: The estimated base salary during your remote training period will be $47,923 plus benefits and may progress to $61,000 upon successful completion of your training period, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Work Authorization: Permanent Authorization to work in the U.S. is a precondition of employment for this position. Visa will not sponsor applicants for work visas in connection with this position. Future sponsorship will not be considered.

Work Hours: Varies upon the needs of the department.

This is a hybrid position: Expectation of days in office will be confirmed by your hiring manager.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

Visa welcomes and encourages applications from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. 

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