Clinical Care Coordinator - Quality Revenue Enhancement

The primary responsibilities of a Clinical Care Coordinator at Providence Medical Foundation include administering care coordination activities, monitoring care processes, and supporting clinical teams. You will also engage with patients regarding their preventative health needs and address gaps in chronic care to ensure comprehensive support.

To qualify for the Clinical Care Coordinator position at Providence, you should have a high school diploma or GED and at least 2 years of healthcare experience. Preferred qualifications include completion of an accredited Medical Assistant program and certification through recognized organizations, as well as training as a pharmacy technician.

Providence Medical Foundation supports its Clinical Care Coordinators by providing comprehensive benefits designed to enhance their well-being and professional development. This includes health benefits, training opportunities, and a supportive work culture focused on collaboration and respect.

The work environment for Clinical Care Coordinators at Providence is collaborative and patient-focused. Team members are encouraged to work together, share their insights, and ensure that patients receive top-notch care. The culture emphasizes empathy, commitment, and respect for all caregivers.

Working at Providence Medical Foundation as a Clinical Care Coordinator is unique due to its strong emphasis on whole-person care and community support. The organization's mission is dedicated to caring for everyone, especially those who are most vulnerable, creating a noble and fulfilling working atmosphere.

When answering this question, share specific examples of how you have successfully managed care coordination in previous roles, focusing on teamwork, communication with healthcare providers, and how you engaged with patients to support their health needs.

Discuss your time management skills and methods for prioritizing tasks, such as using checklists or digital tools. Emphasize your ability to balance urgent patient care requests while ensuring overall care coordination is maintained.

Highlight your strategies for patient engagement, such as effective communication techniques, educational efforts, and follow-up systems. Illustrate how you motivate patients to take responsibility for their health through reminders and support.

Provide an example of a challenging situation involving a patient and explain how you navigated the interaction with empathy while still ensuring their care needs were met. Focus on conflict resolution skills.

Articulate the integral role of a Clinical Care Coordinator in facilitating communication between patients and clinical teams, ensuring seamless care transitions, and advocating for patient needs to improve outcomes.

Express your alignment with Providence's mission and values, and discuss what you find compelling about their commitment to patient-focused care. Share your passion for making a difference in patients' lives.

Demonstrate your commitment to continuous learning through various channels such as attending workshops, webinars, and reading relevant publications. Mention any certifications or training that keep your skills sharp.

Describe your preferred techniques for tracking patient progress, such as using digital health records, patient-management software, or developing individualized care plans that prioritize measurable outcomes.

Share a specific example where you effectively collaborated with a healthcare provider to coordinate care for a patient. Discuss the outcomes and any lessons learned that could help in future collaborations.

Identify common challenges such as changes in healthcare legislation or the need for improved patient engagement, and discuss strategies you would use to address these challenges effectively.