Sales Support Specialist: Weekend ONLY, SAT/SUN

As a Sales Support Specialist in St. Louis, you'll handle incoming calls, emails, chats, and texts from prospective residents and their families. Your primary responsibility is to build rapport, guide them through their inquiries about our senior living community, and effectively schedule tours to meet established goals.

To qualify for the Sales Support Specialist position in St. Louis, candidates should ideally have a bachelor’s degree or equivalent experience, along with senior living sales experience. Excellent communication skills and previous experience with CRM systems are also important.

The Sales Support Specialist contributes by effectively engaging prospective residents, answering their questions, and scheduling tours. By maintaining clean data in the CRM and executing follow-up protocols, you'll enhance the sales process and help the team achieve their targets.

Essential skills for a Sales Support Specialist include exceptional written and verbal communication, strong interpersonal skills, the ability to empathize with potential residents and their families, and proficiency in using CRM tools to track and manage leads.

While prior experience in senior living sales is preferred for the Sales Support Specialist position in St. Louis, candidates with strong communication skills and a desire to learn about the industry can also be considered.

In answering this question, emphasize your familiarity with various CRM platforms and give examples of how you’ve used them to track leads, manage customer interactions, and ensure data accuracy to support sales goals.

Highlight techniques such as active listening, asking open-ended questions, and sharing relatable stories that connect with the prospective resident’s needs or concerns, helping to build a trusting relationship.

Discuss your approach to follow-ups, including timelines, preferred methods (like phone calls or emails), and personalizing your communication based on previous interactions to show that you value the prospect's interest and concerns.

Share a specific example of a challenge you faced in a sales context, what actions you took to address it, and the positive outcome that resulted from your efforts to demonstrate problem-solving skills.

Research your community’s unique offerings and articulate how these differentiate it from competitors. Discuss how understanding these elements will enhance your ability to engage prospects and effectively communicate value.

Explain your approach to managing stress, such as prioritizing tasks, remaining organized, and using techniques to maintain a calm demeanor while ensuring that each inquiry receives the attention it deserves.

Share your passion for helping others, particularly seniors, and your desire to make a meaningful impact in their lives, illustrating how these motivations drive your performance and dedication in sales.

Discuss your methods for staying informed, such as regular meetings with community team members, reviewing marketing materials, and utilizing internal resources to enhance your knowledge for better customer interactions.

Elaborate on your strategies that include effective communication, personalized follow-ups, employing sales tactics, and collaborating closely with the broader sales team to drive results in achieving these objectives.

Articulate the importance of communication in building relationships, understanding customer needs, and conveying information clearly and effectively, which ultimately influences the decision-making process for prospective residents.