Suppression Specialist – Fire Protection Service Sales

As a Suppression Specialist at Performance Systems Integration, your primary responsibilities will revolve around supporting customer relationships, ensuring all fire protection services related to portable extinguishers, kitchen hoods, and suppression systems are scheduled and completed efficiently. You will be the advocate for existing customers, collaborating closely with the Operations team to uphold high customer satisfaction standards. Additionally, you will manage account retention and renewals while using effective communication to provide pricing information to non-contract clients.

To qualify for the Suppression Specialist position at Performance Systems Integration, you should possess at least 4 years of proven customer service and account management experience. Previous sales experience in the Fire Protection industry is highly desirable, along with a successful track record in upselling and cross-selling. Strong communication, analytical, and critical thinking skills are essential for this role, alongside proficiency in Microsoft Office applications and a valid driver's license.

The Suppression Specialist position at Performance Systems Integration offers an On-Target Earnings potential of $85k through a commission-based structure. Earnings are complemented by a competitive hourly wage ranging from $26 to $30. Your success in client relationships and sales could significantly boost your commission earnings, making performance an essential factor in your overall compensation.

At Performance Systems Integration, the work environment for a Suppression Specialist is collaborative and supportive. You'll be part of a dedicated team that values strong customer relationships and encourages professional growth. The company prioritizes employee well-being, offering comprehensive benefits as well as a culture that seeks to support and develop its people, creating a fulfilling workplace for you to excel.

Yes, Performance Systems Integration is committed to the growth and development of its employees. As a Suppression Specialist, you’ll have the chance to learn about various aspects of the Fire & Life Safety industry and demonstrate your capabilities. Success in this role can lead to advancement opportunities within the company, making it a fantastic pathway for career growth.

To retain customer accounts, I would focus on building strong, personal relationships through regular communication and follow-ups. Listening to customer feedback and addressing any concerns proactively ensures clients feel valued. I would utilize customer satisfaction metrics to identify areas for improvement and consistently nurture relationships to enhance customer loyalty.

I prioritize customers based on their service needs, scheduling recurring appointments in advance and arranging urgent requests promptly. I leverage scheduling tools to organize my calendar effectively and ensure that all necessary details for each appointment are clearly defined, which helps in streamlining workflows and ensuring timely service delivery.

In my previous role, I identified a customer who needed additional fire safety compliance services but wasn’t aware of them. By educating them on the benefits of these services and how they fit into their existing setup, I was able to successfully upsell them, leading to enhanced safety and increasing my commission in the process. This experience taught me the importance of understanding customer needs.

Effective negotiation involves understanding customers' concerns and priorities. I focus on active listening to grasp their needs fully and then present solutions that align with those needs. Using data and case studies to illustrate benefits can also be persuasive, coupled with a willingness to adapt terms to find mutual benefit.

I stay updated with industry standards and regulations by participating in relevant webinars and training sessions, subscribing to industry publications, and following organizations like the NFPA. Continuous education ensures I maintain compliance knowledge and can provide accurate information to customers.

When handling a dissatisfied customer, my first step would be to actively listen to their concerns without interruption. Acknowledging their feelings and demonstrating empathy is key. I would assess the situation, propose solutions to address their issues, and follow up to ensure their problem is fully resolved, strengthening the relationship through my willingness to rectify their experience.

I bring a unique blend of strong communication skills, extensive customer service experience, and a proven track record in sales. My analytical skills allow me to understand customer data effectively, which aids in strategic decision-making. Additionally, my proactive approach to problem-solving ensures customers receive timely support and service.

In such situations, I would first seek to understand the root of the customer's unhappiness by asking specific questions and listening attentively. After gathering information, I would acknowledge their concerns and work collaboratively to find a resolution. It's essential to communicate the steps I am taking to resolve the issue and follow up with them afterward for feedback.

In a previous role, I faced a sudden influx of urgent service requests that changed my daily priorities. I quickly re-evaluated my schedule, contacted clients to reschedule non-urgent appointments, and ensured that my team was informed. Being adaptable was crucial in managing customer expectations and maintaining service quality during busy periods.

My motivation to achieve sales targets stems from a passion for providing exceptional customer service and helping clients ensure their safety. I enjoy the challenge of setting personal benchmarks and finding innovative solutions that meet customer needs while also contributing to the company's success. Emphasizing teamwork and collaboration also drives my performance.