Sales Associate - Full Time

As a Sales Associate at Pure Hockey, your main responsibilities will include greeting customers and providing exceptional service, assisting them in finding their desired products, maintaining a clean and organized store, processing transactions accurately, and collaborating with team members to meet sales goals. You'll also handle customer concerns and complaints professionally, all while ensuring a positive shopping experience.

To be considered for the Sales Associate role at Pure Hockey, you should possess excellent communication and interpersonal skills, strong customer service abilities, and a readiness to work in a fast-paced environment. A positive attitude, basic math skills, and proficiency with computers and handheld devices are also important, along with the willingness to work flexible hours, including nights and weekends.

At Pure Hockey, Sales Associates work in a dynamic and energetic retail environment that encourages team collaboration and individual initiative. The role is customer-focused, creating a friendly atmosphere where employees can contribute to the shopping experience. You'll be standing and walking for extended periods, engaging with customers, and helping to maintain an organized store.

Pure Hockey is committed to the development of its Sales Associates by providing comprehensive training on product knowledge, sales techniques, and customer service skills. Additionally, employees are encouraged to collaborate with team members and management, allowing for continuous learning and opportunities for career advancement within the company.

Sales Associates at Pure Hockey enjoy a robust benefits package that includes medical, dental, vision, and disability insurance, a flexible spending plan, a 401(k) retirement savings plan, paid vacation, and paid holidays. Additionally, employees receive paid parental leave and enjoy discounts on products, enhancing their experiences while also enriching their personal lives.

When answering this question, highlight your knowledge of Pure Hockey's focus on hockey gear and equipment, its commitment to customer service, and its role in the hockey community. Mention any specific products or services that excite you and how they align with your passion for hockey.

Show how you would use your interpersonal skills to engage the customer. Discuss your strategy for understanding their needs, addressing concerns, and ultimately guiding them toward the benefits of the products in a respectful way, highlighting that excellent service can lead to sales.

When answering this question, share a specific example that demonstrates your problem-solving skills. Describe a situation where you successfully addressed a customer complaint, how you remained calm and professional, and the outcome of that interaction, emphasizing customer satisfaction.

Focus on your passion for customer service and working in retail. Discuss traits that align with Pure Hockey's values, such as teamwork, strong communication skills, and a willingness to learn more about hockey products to better assist customers.

Explain your methods for prioritizing tasks, staying organized during peak hours, and your strategies in balancing multiple responsibilities while maintaining a positive attitude towards customers and team members.

Share a specific story where your hard work and commitment led to surpassing sales goals, detailing the strategies you employed and the impact it had on overall store performance.

Discuss the importance of organization in retail and share your strategies for maintaining a clean and inviting store. Highlight your ability to quickly restock shelves, arrange displays, and ensure that the shopping environment is friendly for customers.

Describe how you would leverage customer relationships, product knowledge, and upselling techniques to present additional items that complement a customer's purchase, ultimately increasing the overall sales volume.

Explain your dedication to keeping informed about the latest industry trends through research, involvement in hockey communities, and networking with fellow enthusiasts, showcasing your passion for the sport and how it translates into better customer service.

Illustrate how you would promote an inclusive and collaborative atmosphere by encouraging open communication, sharing successes, and collectively setting and achieving sales goals as a team, highlighting the importance of synergy in retail work.