Retail Supervisor (Glacier NP)

As a Retail Supervisor at Pursuit, you'll oversee all aspects of the retail operations, which includes scheduling, ordering, inventory management, merchandising, and team training. Additionally, you'll ensure excellent guest service by helping customers select the perfect souvenir from their Glacier adventure. Maintaining store security, balancing cash registers, and adhering to state and federal policies for the sale of alcoholic beverages are also crucial components of your role.

To excel as a Retail Supervisor at Pursuit, candidates should ideally have 1-2 years of retail management experience. Knowledge of merchandise and labor costs, as well as proficient cash register operation, is essential. Strong communication skills, a keen eye for detail, and a commitment to safety and cleanliness are required attributes. A positive attitude and the ability to work independently or as part of a team are also important for this role.

As a Retail Supervisor at Pursuit, you will enjoy several exciting benefits, including free access to Pursuit attractions and discounted hotel stays and dining. You'll have access to subsidized mental health and wellness resources and be part of a vibrant team that celebrates diversity and inclusion. There's also the opportunity for team events and a beautiful work environment against the stunning backdrop of Glacier National Park.

The Retail Supervisor role at Pursuit is now accepting applications for the spring/summer 2025 season. This timing allows you to prepare for a busy and rewarding summer filled with excitement and adventure in Glacier National Park.

The work environment for a Retail Supervisor at Pursuit is both beautiful and dynamic. You’ll be based in an iconic location surrounded by nature, providing a unique backdrop for your role. Expect to connect with team members from around the globe and participate in various team events while working in a physically engaging and busy setting. Flexibility and a readiness to face new challenges daily are key aspects of this environment.

In answering this question, highlight your ability to assess the daily needs of the retail operation. Discuss your strategy for prioritizing tasks based on urgency, such as managing inventory and ensuring excellent customer service. Be sure to include examples from your previous experience where you successfully managed competing priorities.

When discussing a difficult customer situation, detail a specific instance where you employed effective communication and problem-solving skills. Explain how you listened to the customer's concerns and what actions you took to resolve the issue, emphasizing the positive outcome and lessons learned.

Share your philosophy on team management, emphasizing the importance of clear communication, mentorship, and fostering a supportive team culture. Provide examples of training initiatives you have implemented previously, and how those efforts contributed to team cohesion and performance.

Discuss your commitment to safety and cleanliness by mentioning specific protocols you follow and train others to adhere to. Provide examples of how you ensure that staff are knowledgeable about compliance and share a situation where you resolved a safety concern effectively.

In your response, focus on the importance of visual merchandising and customer engagement. Mention strategies such as seasonal displays, promotional events, and rewarding customer loyalty. Discuss any successful merchandising changes you've made in the past that positively influenced sales.

Be prepared to discuss your conflict resolution approach. Mention the importance of open communication and mediation skills, providing an example of a situation where you successfully resolved a conflict, emphasizing the positive impact on team dynamics.

Talk about the best practices you follow to track inventory levels, such as regular counts and efficient use of inventory management systems. Share an experience where your diligence in maintaining accurate inventory contributed to effective business decisions.

In your answer, articulate your leadership style, such as being participative or transformational. Share how you strive to inspire your team, encourage their input, and foster an environment where everyone feels valued. Providing a specific example of how this style worked in a previous role can be impactful.

Discuss the elements of exceptional customer service, including personalization, empathy, and responsiveness. Share a real-life example of how you delivered excellent customer service in your previous roles, highlighting the positive feedback received.

Your answer should focus on your passion for outdoor environments, prior retail experience, and the alignment of your values with Pursuit's commitment to guest experience and teamwork. Sharing what excites you about the opportunity to work surrounded by nature can create a personal connection.