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Food and Beverage IT Applications Analyst

What will be your daily pursuit?:

The Food & Beverage IT Applications Analyst is primarily responsible for supporting and maintaining our applications for our restaurant groups in our Hospitality company. This role should perform analysis and communicate well with multiple regional restaurant groups and their associated F&B technical platforms and applications, primarily Oracle’s Simphony platform. This role is essential in ensuring the seamless operation of our F&B applications as well as occasionally facilitate in developing Simphony reports. The ideal candidate possesses an exceptional background of IT knowledge, with a proven track record of delivering impactful solutions. What will your compensation be?:

Pursuit offers a full suite of benefits, including discounts at our hotels, restaurants, and attractions, flexible time off, and a 401k contribution matching plan.  

What will you do in this job?:
  • Work with our F&B teams across our 30+ restaurants in Alaska, Montana, and Alberta.
  • Support and manage their service requests related to F&B applications both front and back of house, prioritizing any revenue-impacting or business-critical issues
  • Occasionally travel in the field to our restaurants, meet with F&B Teams, set up F&B workstations and devices at our locations
  • Become an expert in the F&B application space (Simphony, Eigen, OpenTable, UberEats, xDine, Craftable)
  • Partner with regional directors and stakeholders to understand business processes, define requirements, design solutions and collaborate in data validation, ensuring the final solution meets or exceeds all business needs
What skills and experience do you need for this job?:

TECHNICAL SKILLS AND EXPERIENCE

  • Preferred Skills: Oracle Simphony, or deep knowledge and experience supporting a comparable F&B application
  • BS or BA in Computer Science (or similar) or 2+ years of relevant work experience, with SQL a plus for reporting requests.
  • Knowledge of F&B Inventory and reporting processes and concepts, such as Craftable
  • Experience with data extraction via APIs is a plus but not required.
  • Occasionally create and maintain documentation, including technical specifications, user guides, and troubleshooting information

 

CRITICAL COMPETENCIES FOR SUCCESS

  • Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions
  • Sound organizational, verbal and written communication skills
  • Ability to establish and cultivate relationships with key business partners
  • Demonstrated ability to work effectively in a team-oriented and collaborative environment, as well as independently, on tasks and projects
  • Possess strong project and time management skills
  • Ability to explain concepts to non-technical and technical colleagues
  • Always maintain a strong attention to detail, with consistency during high-pressure and time-sensitive situations
  • A passion for learning and curiosity, willingness to experiment with varied technologies
  • Ability to work effectively in a distributed global team environment.
What will your work environment be like?:

About Us: 

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

 

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Las Vegas, and Chicago. 

 

What will your work environment be like?

At Pursuit, our office is more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun. 

 

About Pursuit

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

 

EEO:

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.
Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the USA to apply and join our inclusive team!

 
We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection.com. 

 
We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted. 

 

#LI-EB1 

#LI-Hybrid

Average salary estimate

$70000 / YEARLY (est.)
min
max
$60000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Food and Beverage IT Applications Analyst, Pursuit Collection

As a Food and Beverage IT Applications Analyst at Pursuit, you will play a crucial role in supporting and maintaining our technical applications that serve our diverse restaurant groups within our hospitality operation. Your daily adventures will encompass collaborating with various regional teams to ensure the functionality and efficiency of our F&B applications, primarily utilizing Oracle's Simphony platform. Your strong analytical skills will be put to the test as you manage service requests, prioritizing critical business issues that impact our revenue. Alongside this, you'll facilitate the development of Simphony reports and help train F&B teams across over 30 locations in Alaska, Montana, and Alberta. If you have a keen IT sense and a passion for problem-solving, both front and back of house, this might be the perfect opportunity for you! Your role will occasionally require travel to our venues, where you’ll be setting up workstations and developing relationships with F&B teams to better understand their processes. At Pursuit, we are not just about hospitality; we believe in creating unforgettable experiences while fostering a vibrant work atmosphere where you can thrive and grow. Join us and be part of a dynamic team that values your contributions and offers an exciting array of benefits, ensuring your journey with us is rewarding and enjoyable.

Frequently Asked Questions (FAQs) for Food and Beverage IT Applications Analyst Role at Pursuit Collection
What are the responsibilities of the Food and Beverage IT Applications Analyst at Pursuit?

The Food and Beverage IT Applications Analyst at Pursuit is responsible for supporting and maintaining critical applications across our restaurant groups. Key duties include managing service requests related to F&B applications, prioritizing revenue-impacting issues, developing Simphony reports, and collaborating with F&B teams to enhance operational efficiency.

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What qualifications do I need to become a Food and Beverage IT Applications Analyst at Pursuit?

To qualify as a Food and Beverage IT Applications Analyst at Pursuit, candidates should ideally hold a BS or BA in Computer Science or have at least 2 years of relevant work experience. Familiarity with Oracle Simphony or comparable F&B applications, along with strong analytical, communication, and problem-solving skills, is beneficial.

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Is prior experience with Oracle Simphony necessary for the Food and Beverage IT Applications Analyst position at Pursuit?

While prior experience with Oracle Simphony is preferred for the Food and Beverage IT Applications Analyst position at Pursuit, deep knowledge of alternative F&B applications can also be advantageous. The key is having a solid grasp of F&B processes and a willingness to learn about our specific applications.

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What type of work environment can I expect as a Food and Beverage IT Applications Analyst at Pursuit?

As a Food and Beverage IT Applications Analyst at Pursuit, you will enjoy a collaborative work environment that values diversity, creativity, and innovation. The workplace is designed to foster connections among team members while also encouraging individual contributions to our mission of delivering exceptional hospitality experiences.

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What benefits are offered to Food and Beverage IT Applications Analysts at Pursuit?

Pursuit provides a comprehensive benefits package for Food and Beverage IT Applications Analysts, which includes discounts at hotels and attractions, flexible time off, a 401k matching contribution plan, and numerous opportunities for personal and professional growth within a supportive community.

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Common Interview Questions for Food and Beverage IT Applications Analyst
What is your experience with Oracle's Simphony platform as a Food and Beverage IT Applications Analyst?

When discussing your experience with Oracle's Simphony platform, be sure to highlight specific projects or situations where you utilized the application to improve operational efficiency or solve problems within F&B operations. Sharing measurable outcomes or insights can strengthen your response.

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How do you prioritize service requests as a Food and Beverage IT Applications Analyst?

Highlight your organizational skills and discuss your approach to prioritizing service requests by assessing their urgency and impact on the business. Provide an example of a time you successfully managed competing requests, illustrating your problem-solving abilities.

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Can you describe a challenging technical issue you've resolved in a past role?

When answering this question, outline a specific challenge, the steps you took to analyze the issue, and the resolution. Focus on your analytical and problem-solving skills, and how your efforts benefited the team or organization.

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What communication strategies do you use to explain technical concepts to non-technical team members?

Share your experience in adjusting your communication style based on your audience. Emphasize the importance of clarity in communication and provide an example of how you successfully conveyed complex technical information in an understandable manner.

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How familiar are you with F&B inventory processes and reporting?

Discuss your familiarity with F&B inventory management systems and reporting processes. Mention any relevant systems you've used, and express your eagerness to further your knowledge in this area and adapt to Pursuit's specific practices.

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What experience do you have with data extraction via APIs?

If applicable, share your experiences with data extraction through APIs in past positions. If you lack experience, convey your interest in learning about APIs and how they can enhance F&B operations, demonstrating a willingness to develop new skills.

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How do you ensure accuracy in your reports and documentation?

Discuss methods you employ to maintain high accuracy in reports and documentation, such as thorough reviews and collaboration with colleagues for validation. Emphasizing attention to detail will provide confidence in your capabilities.

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What strategies do you use to stay updated on new technology in the F&B industry?

Mention your commitment to continuous learning through online courses, industry publications, and attending webinars or conferences. Provide examples of how you've applied new knowledge or technologies in previous roles.

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How do you manage collaboration in a remote or distributed work environment?

Highlight your experience collaborating with remote teams using various communication tools. Discuss how you maintain relationships and ensure effective teamwork despite physical distances, showcasing your adaptability and organizational skills.

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What motivates you to work in the Food and Beverage IT sector?

Share your genuine passion for combining technology and the F&B industry. Discuss what aspects excite you, whether it's improving customer experiences through optimization or contributing to operational efficiencies, demonstrating your enthusiasm for the role.

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