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At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.

Systems Engineer I- Platform Infrastructure KRK

Why We Have This Role

As an engineer working on the Platform Infrastructure team, you will work closely with engineers in multiple disciplines across the company, as well as security, compliance, and operations. You will be heavily involved in the design and implementation of infrastructure and tooling that enables every engineer at Qualtrics. You will be responsible for ensuring that our high-throughput services are able to scale to the demands of the company. You will be responsible for upholding operational excellence, making sure our critical infrastructure is running smoothly and efficiently.

How You’ll Find Success

Knowledge in Linux systems and experience in working with a variety of open source tooling/technologies.
Establishing productive working relationships with other platform teams, AWS counterparts, security, and compliance teams
Designing with an eye towards scalability, both in technical measures and organizational processes
Possessing a customer-obsessed attitude when working with application teams within the company

How You’ll Grow

As a Systems Engineer I at Qualtrics, you should love building simple solutions to solve hard scalability problems. Designing systems in an agile environment to withstand hyper growth and owning quality from end to end is a rewarding challenge and one of the reasons Qualtrics is such an exciting place to work.

You will be expected to gain a deep understanding of how applications are run at Qualtrics, ushering the company into the new world of Kubernetes/EKS, and modernizing how applications perform discovery and encryption using a service mesh

Things You’ll Do

Influence the way that engineers at Qualtrics running applications through best-in-class tooling, and services
You will create, deploy, and operate services that ensure our overall platform exceeds goals for availability, scalability, and performance
You will help define how Qualtrics engineers operate containerized workloads
Participate in periodic on-call responsibilities as part of a global team

What We’re Looking For On Your Resume

1+ years of relevant experience
Strong level of curiosity and interest to learn
Strong algorithms, data structures and coding background
Disciplined approach to testing and quality assurance
Experience with professional software engineering practices (e.g. unit testing, code reviews, design documents)
Bachelor’s degree in Computer Science or equivalent field of studies
Programming experience in at least one languages such as: Python, Go or Java
Proven ability to troubleshoot complex issues, navigate through unfamiliar code, and quickly learn new technologies
Strong experience with the Linux operating system and its administration
Understanding of containerization and container orchestration technologies (Docker, Kubernetes)
Excellent analytical and problem-solving skills, with great attention to detail
Strong communication skills, ability to work in a team, and collaborate effectively across various teams

Nice to Have:

Good understanding of web technologies & protocols e.g. TCP/IP and HTTP
Experience in high-level languages like Go and scripting languages like Bash
Experience with Service Mesh and Service Discovery technologies like DNS, Consul, Cilium, Envoy, etc.

What You Should Know About This Team

We work closely with AWS, aligning with our AWS TAMs to understand their internal roadmap of enterprise-focused container orchestration features.
We work at tremendous scale; our services must scale to support the entire landscape of Qualtrics engineering. Thousands of hosts in regions across the globe.
This team sits alongside all of the other internal platforms, infrastructure, and developer experience teams that power Qualtrics. We hold a high bar across these teams and foster a culture of transparent discussion and rigorous design reviews.

Our Team’s Favourite Perks and Benefits

Annual Leave: 20 or 26 annual leave days per annum plus an additional day for each year of service (to a max of 5).
Private Medical Insurance - Luxmed health & dental cover for you and your dependants.
Commuter Assistance - Up to the value of 80 PLN net a month for public transport.
Savings Plan - Two company saving plans provided by Nationale Nederlanden: Employee Capital Plan (PPK) & Employee Saving Plan (PPO)
QED PROGRAM - Qualtrics Engineer Development (QED) program: support, engineering learning activities up to 10% of engineering work time each quarter.
Wellness - Up to the value of 800PLN gross per quarter can be reimbursed for a variety of wellness activities via our dedicated platform Forma.
A choice of Multispot cards available.
Our employee assistance program with Unum provides counselling and wellbeing support to all employees
Experience bonus - 7000 PLN gross per annum. Qualtrics experience bonus is a program designed to provide experiences to our employees they might not otherwise have.
Group Life & Income Protection Insurance
Glasses/Contact lenses Reimbursement
Free breakfasts, lunches, snacks, and drinks for everyone in the office
Tax-deductible expenses (up to 75% depending on role)

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

Qualtrics Work Experience - As we look to the future, we believe that our teams are better together. Being together will help us learn more, grow faster and ultimately deliver better results for our customers and Qualtrics. Roles tied to an office location work 4 days per week in the office together and 1 day from home, with a strong spirit of flexibility around taking time for personal, health, and family moments in our work weeks. Our managers work with their teams to create a collaborative, engaged work environment, and arrangement that works for each of our team members.

Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.

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What You Should Know About Systems Engineer I, Qualtrics

At Qualtrics, we’re on a mission to redefine how brands manage experiences, and we’re looking for a Systems Engineer I to join our Platform Infrastructure team in Krakow, Poland. This isn't just any role; it’s an opportunity to collaborate with diverse engineering teams, security experts, and compliance professionals as you design and implement robust infrastructure that empowers our engineers. You’ll play a critical role in maintaining the smooth operation of our high-performance services, ensuring they scale seamlessly to meet growing demands. If you’re passionate about Linux and open-source technologies, this is your chance to dive into an agile environment where your ideas will help shape best-in-class solutions. You’ll work on exciting projects that have real impact, like transporting Qualtrics into the realm of Kubernetes, ensuring high availability, and driving performance improvements. Your curiosity and problem-solving skills will be essential in navigating complex challenges and contributing to a culture that values teamwork and innovation. As a Systems Engineer I, you’ll not only build solutions, but also cultivate strong collaboration among teams, fostering productivity and creativity. Plus, with excellent benefits including private medical insurance, flexible work arrangements, and a strong engineering development program, Qualtrics is a place where you can grow both personally and professionally. Join us, and bring humanity back to business while shaping the future of experience management!

Frequently Asked Questions (FAQs) for Systems Engineer I Role at Qualtrics

What responsibilities does a Systems Engineer I at Qualtrics have?

As a Systems Engineer I at Qualtrics, your primary responsibilities include designing and implementing critical infrastructure that supports the company's high-throughput services. You'll work collaboratively with multiple engineering teams and departments, ensuring systems scale effectively. You'll also uphold operational excellence by maintaining efficient infrastructure and troubleshooting complex issues that may arise. Ultimately, your role revolves around enabling engineers to operate with innovative tools and solutions that enhance the experience for everyone involved.