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Instructional Designer - job 2 of 3

Company Description

At Raising Cane’s Chicken Fingers® we serve only the best tasting and most craveable chicken finger meals. It’s our ONE LOVE®. Our Crew make it happen, our Culture makes it unique and the Community makes it all worthwhile.   

Every talented Crewmember in our Restaurant Support Office (RSO) is important to our success and a value to our rapidly growing Company. We all work with a sense of purpose and focus on our chicken finger meals, Customers, Crew, Communities and Company Culture. We are constantly striving to Raise The Bar. The future for Raising Cane’s is growth focused and we’re on the path to being one of the top 10 restaurant companies in the United States.

Job Description

The Instructional Designer is responsible for designing, developing and maintaining learning and development documentation to support Company system rollouts, including maintenance of current training materials as system updates are made. This role will be responsible for developing engaging and effective learning tools for a broad range of audiences, including front-line crewmembers, managers and those working at our Restaurant Support Office.

  • Applies instructional design techniques to develop best in class training materials
  • Defines learning objectives based on requirements and using sound instructional design expertise
  • Develops new learning courseware using blended learning solutions with a creative approach to design
  • Designs and develops training materials, including manuals, eLearning modules, quick reference guides and video tutorials
  • Ensures crewmembers and managers effectively adopt and utilize new systems, contributing to smoother transitions during technological implementations
  • Participates occasionally in system testing phases to understand functionality and user challenges
  • Translates technical system processes into user-friendly content
  • Establishes and executes project plans to successfully deliver projects on-time and within budget
  • Collaborates with subject matter experts to ensure quality and accuracy of content
  • Maintains and updates existing content
  • Acts as internal consultant by analyzing and recommending solutions to training issues relating to assigned program or section area
  • Serves as an innovative expert for training systems and tools, staying current of trends and providing direction and assistance on the development of new and effective ways to train

Qualifications

  • 4+ years of experience in instructional design or equivalent
  • Highly knowledgeable of instructional design standards and adult learning principles
  • Able to match effective learning methodologies with specific training needs and adapt style and presentation based on the learner
  • Able to convey technical concepts
  • Experience managing training programs for large-scale system rollouts
  • Able to develop and manage plans and timelines for both simple and complex projects
  • Organized and able to manage multiple priorities that may be constantly changing
  • Self-driven, flexible, and energetic with strong analytical, written and verbal communication skills
  • Strong attention to detail, including editing and proofreading skills
  • Able to work effectively and efficiently both independently and collaboratively
  • Skilled in the following:
    • Microsoft Office: Excel, Word, PowerPoint and Outlook
    • InDesign
    • Articulate Storyline 3, Storyline 360 and Rise
    • Graphic design; Photoshop and Illustrator preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.

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Average salary estimate

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What You Should Know About Instructional Designer, Raising Cane's

At Raising Cane’s Chicken Fingers®, we are on the lookout for a passionate Instructional Designer to join our dynamic team in Plano, Texas. Here, we serve up the best-tasting chicken finger meals, and it's the dedicated efforts of our Crew that make it all possible! As an Instructional Designer, you'll play a pivotal role in shaping our learning and development documentation to support our rolling out of new company systems. Your day-to-day will involve crafting engaging learning tools tailored for a diverse audience, from eager front-line crewmembers to our skilled managers at the Restaurant Support Office. You’ll use your instructional design prowess to build compelling training materials that include eLearning modules, manuals, and interactive video tutorials. Your talent for translating technical jargon into user-friendly content will ensure our team adopts new systems efficiently. You won't be working in isolation; collaborating with subject matter experts, you’ll guarantee that our training resources are top-notch. With 4+ years of experience under your belt, you know how to blend effective learning methodologies with the needs of various learners. If you’re a self-driven, energetic individual with a knack for project management and a keen eye for detail, this might just be the perfect fit for you. Join us at Raising Cane’s, where every day is an opportunity to elevate our training standards and help us raise the bar in the restaurant industry!

Frequently Asked Questions (FAQs) for Instructional Designer Role at Raising Cane's
What are the responsibilities of the Instructional Designer at Raising Cane’s?

As an Instructional Designer at Raising Cane’s, your main responsibilities will include designing and maintaining training materials that support the rollout of new company systems. You will develop engaging courseware for different audiences, ensuring that the materials are effective and user-friendly. Additionally, you’ll collaborate with subject matter experts, establish project plans, and continuously update existing content to keep it relevant.

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What qualifications are required for the Instructional Designer position at Raising Cane’s?

To be considered for the Instructional Designer position at Raising Cane’s, you should have at least 4 years of experience in instructional design or an equivalent field. A strong grasp of instructional design standards and adult learning principles is essential. Additionally, you should possess excellent communication skills, be organized, and have proficiency in tools like Microsoft Office and Articulate Storyline.

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How does the Instructional Designer contribute to technological implementations at Raising Cane’s?

The Instructional Designer at Raising Cane’s plays a crucial role in ensuring smooth technological implementations by creating engaging and effective training materials. This includes translating complex technical processes into accessible content for users, helping crewmembers and managers seamlessly adapt to new systems, thereby contributing to successful transitions.

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What kind of educational content will the Instructional Designer at Raising Cane’s develop?

The Instructional Designer at Raising Cane’s will develop a diverse range of educational content including manuals, eLearning modules, quick reference guides, and video tutorials. This variety helps cater to the needs of various audiences, ensuring that the training is efficient and applicable across different roles within the company.

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What are some key skills needed for the Instructional Designer role at Raising Cane’s?

Key skills required for the Instructional Designer role at Raising Cane’s include strong analytical and communication abilities, project management capabilities, and detailed knowledge of instructional design principles. Proficiency in design software like InDesign, Articulate Storyline, and graphic design tools is also beneficial to create high-quality learning materials.

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Common Interview Questions for Instructional Designer
Can you describe your experience with instructional design for corporate training?

When answering this question, highlight specific examples from your previous roles, emphasizing how you designed instructional materials, collaborated with stakeholders, and utilized various learning methodologies. Show how your work improved training effectiveness.

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How do you approach developing courseware for diverse audiences?

Discuss your method for assessing audience needs and adapting content accordingly. Emphasize any frameworks you use to ensure that learners from different backgrounds can engage with the material effectively.

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What instructional design models do you prefer and why?

Be prepared to mention models like ADDIE or SAM. Explain why you favor a particular model, reflecting on your experiences and the outcomes it produces in designing training programs.

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How do you manage tight deadlines when developing training materials?

Describe your prioritization and project management strategies. Discuss how you break down projects into manageable tasks and your methods for ensuring timely delivery while maintaining quality.

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Can you give an example of a successful training program you designed?

Provide a detailed account of a specific training program, its objectives, the challenges you faced, and the results it achieved. Highlight any feedback received or measurable outcomes to underscore its success.

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What techniques do you use to evaluate the effectiveness of training materials?

Discuss the assessment tools you use, such as surveys, tests, or feedback sessions. Explain how you gather data to continually improve and iterate on your materials based on participant outcomes.

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How do you ensure your training content remains up-to-date?

Talk about your process for reviewing and revising training materials regularly, staying informed on industry trends, and collaborating with subject matter experts to ensure accuracy and relevancy.

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What role does technology play in your instructional design process?

Explain how you leverage different technologies, tools, and platforms to enhance learning experiences and how you integrate these into your design process for better engagement.

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How do you collaborate with subject matter experts during the design process?

Share your strategies for effectively communicating and working with subject matter experts to gather accurate information, clarify content, and ensure that the training meets business needs.

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How would you handle feedback from a learner regarding a part of the training that isn't working?

Discuss your openness to feedback and how you investigate and address learner concerns. This might include making content adjustments or providing additional support to ensure all learners achieve their training goals.

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The VisionTo grow restaurants, serving our Customers, all over the world and be the brand for craveable chicken finger meals, a great Crew, cool Culture, and Active Community Involvement.

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Full-time, on-site
DATE POSTED
April 11, 2025

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