Job details

Director, Sales Business Systems

Get a free resume review

Director, Sales Business Systems

Would you like to create systems that enable sales teams to be more effective?

Are you interested in developing systems that enhance the efficiency of sales teams?

About Us:

About Role:

The Director will be responsible for ensuring that the core business systems and business processes used by the sales teams to manage customer interactions, quotes, contracts, and orders are optimized for maximum sales productivity and efficiency. The Director will partner with the Technology organization to plan and execute system improvements, including significant planned improvements in CPQ and CLM. The Director will also manage a small team of support staff.

Responsibilities:

Overseeing the design and support of CRM, CPQ, and CLM systems for the lead-to-order customer lifecycle.
Optimizing business processes for the lead-to-order customer lifecycle.
Identifying emerging trends and advising on the future direction of the revenue tech stack (e.g., AI use cases).
Collaborating with the Technology team to deliver technical solutions, define business requirements, and manage a prioritized roadmap and backlog.
Working with Sales, Sales Operations, and SMEs to design solutions that streamline CRM activities and the lead-to-order lifecycle.
Partnering with Business Operations, Marketing, Finance, and Legal to design and execute business processes that meet upstream and downstream needs and data governance requirements.
Managing a team that provides training and Level 1 support to Sales organizations and conducts user acceptance testing for system enhancements.

Requirements:

Experience as a System Administrator for SFDC CRM and CPQ in a complex environment, including global business support and integration with legacy ERP solutions.
Experience with CPQ and CLM implementations, including full lifecycle system design, implementation, and two full fiscal year cycles in production.
Proven track record of delivering measurable and sustainable business improvements. SFDC Administrator Certification (preferred).
Experience as a Business Analyst focused on business process optimization.
Good understanding of sales processes and ability to translate them into functional system requirements to improve sales productivity.
Experience integrating CRM with additional systems in the revenue tech stack (e.g., High Spot, GONG, Outreach).
Ability to deliver results in highly matrixed environments, lead cross-functional initiatives, and influence without authority.
Application of Change Management best practices in conjunction with significant business process or systems changes.
Excellent project management skills and ability to deliver major change initiatives on time.
High business acumen and technical knowledge to partner effectively with sales, business, and technical leaders and teams. Strong analytical and problem-solving skills.

Why Join Us?

Join our team and contribute to a culture of innovation, collaboration, and excellence. If you are ready to advance your career and make a significant impact, we encourage you to apply.

Work in a way that works for you

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous well-being initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

Working for you

We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

Annual Profit Share Bonus
Comprehensive Pension Plan
Generous vacation entitlement and option for sabbatical leave
Maternity, Paternity, Adoption and Family Care Leave
Flexible working hours
Personal Choice Budget
Internal communities and networks
Various employee discounts
Recruitment introduction reward
Employee Assistance Program (global)
Annual Event

About the Business

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, and exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

-----------------------------------------------------------------------

Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

Please read our Candidate Privacy Policy.

Average salary estimate

$150000 / YEARLY (est.)

min

max

$120000K

$180000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Director, Sales Business Systems, RELX

As the Director of Sales Business Systems at Elsevier in Pennsylvania, you're stepping into a pivotal role that blends technology and sales expertise. Imagine creating and optimizing systems that empower sales teams to excel in managing customer interactions, quotes, contracts, and orders. Here, you won't just lead; you'll drive efficiency through the design and support of pivotal CRM, CPQ, and CLM systems that streamline the lead-to-order customer lifecycle. Your insights will guide the future of our revenue tech stack, including the exciting potential of AI. Collaborating with our talented Technology team, you’ll ensure that solutions are technically sound and meet business requirements effectively, all while managing a small team dedicated to training and support. Whether you’re brainstorming with Sales Operations or partnering with Marketing and Finance, your contributions will shape seamless processes that meet both upstream and downstream needs. With a reputation for delivering measurable improvements and deep expertise in system integration, especially with SFDC, your leadership will be essential in meeting our ambitious goals. And when you join Elsevier, you're not just part of a global leader in information and analytics but a community dedicated to advancing science and improving health outcomes. Here, you will thrive in an environment that encourages your professional growth and well-being. If you're eager to make a significant impact while enjoying a flexible work-life balance, we’d love to see your application!

Frequently Asked Questions (FAQs) for Director, Sales Business Systems Role at RELX

What are the core responsibilities of the Director of Sales Business Systems at Elsevier?

The Director of Sales Business Systems at Elsevier is responsible for overseeing the design and optimization of CRM, CPQ, and CLM systems to enhance sales productivity. This role includes collaborating with various departments to streamline processes and ensure efficient customer interactions throughout the lead-to-order lifecycle.