Job details

Director of Community Management

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Rockstar is recruiting for a company dedicated to creating a thriving, engaged community that empowers hosts and members to succeed. This client is focused on addressing educational gaps, fostering peer-to-peer collaboration, and driving operational improvements to enhance the overall experience. They are committed to making housing more accessible and impactful.

The Role Needed

PadSplit is seeking a Director of Community Management to create a thriving, engaged community that empowers hosts and members to succeed. This role is pivotal in addressing educational gaps, fostering peer-to-peer collaboration, and driving operational improvements that enhance the overall experience. By building scalable educational resources and launching a Host Ambassador Program, this leader will help create a self-sustaining ecosystem that supports the mission to make housing more accessible and impactful.

The Person Being Sought

The ideal candidate is a strategic yet hands-on leader with a proven track record of scaling online communities and fostering peer-driven engagement. They are passionate about empowering hosts and members through education and collaboration, thrive on using data to optimize community programs, and have exceptional communication and leadership skills. This person is excited to partner across teams and continuously innovate to build a community that drives measurable impact for stakeholders.

Here’s What the Role Entails Day-To-Day

- Analyzing Data: Analyze community data to identify knowledge gaps and areas for improvement among hosts and members.

- Creating Resources and Materials: Develop educational materials such as guides, FAQs, webinars, and training sessions to enhance host and member success.

- Building Learning Platforms: Establish scalable learning channels like forums, self-service portals, and video resources to promote knowledge-sharing.

- Recruiting Ambassadors: Recruit and train host ambassadors for the Community Ambassador Program, fostering peer leadership and mentorship.

- Designing Incentive Programs: Design incentive structures to encourage active participation from ambassadors in community initiatives.

- Managing Community Spaces: Manage digital community spaces (e.g., forums, discussion boards) to facilitate peer-to-peer support and reduce reliance on internal teams.

- Hosting Community Sessions: Host regular engagement sessions such as Q&As, AMAs, and expert-led discussions to sustain community interest and involvement.

- Collaborating Across Departments: Collaborate with cross-functional teams (CX, product, marketing) to incorporate community feedback into strategic decisions.

- Tracking Metrics: Track and analyze key metrics like NPS, engagement rates, and self-resolution rates to measure community success.

- Refining Processes: Continuously refine processes to scale community engagement and improve user experiences for hosts and members.

Here’s What is Needed To Be Successful

- Community Management Experience: Proven community management experience, with 5+ years in building and scaling online communities.

- Educational Program Design Experience: Expertise in educational program design, including creating engaging and scalable content for diverse audiences.

- Led Community Initiatives: Experience with peer-driven initiatives, such as ambassador or mentor programs.

- Analytical Skills: Strong analytical skills to track and optimize performance metrics like NPS and engagement rates.

- Cross Functional Collaboration: Cross-functional collaboration skills, working with CX, sales, product, and marketing teams to achieve shared goals.

- Communication Skills: Excellent communication and leadership abilities to inspire and guide both internal teams and community members.

- Community Platforms Knowledge: Proficiency with digital community tools like forums, discussion boards, and self-service platforms.

- Data Driven Decision-Making: Data-driven mindset, using insights to refine strategies and foster continuous improvement.

- Learning Cultivator: Passion for empowering users and creating a culture of learning and collaboration.

- Adaptability and Resilience: Adaptability to thrive in a fast-paced, high-growth environment, balancing strategic planning with hands-on execution.

The Interview Process

1. The application will be reviewed for possible next steps by the Hiring Manager.

2. If eligibility requirements are met, the next step would be a phone screen with a member of the PeopleOps team for about thirty (30) minutes.

3. If warranted, the next step would be a video interview with the President for forty-five (45) minutes.

4. If warranted, the next step would be a video interview with the CEO for forty-five (45) minutes.

5. If warranted, the next step would be a video interview with a small panel of key stakeholders for two (2) hours. For this interview, a candidate would execute a live assessment to the panel for discussion.

6. If warranted, then the process moves to offer!

Compensation, Benefits, and Perks

- Fully remote position - it is guaranteed!

- Competitive compensation package including an equity incentive plan

- National medical, dental, and vision healthcare plans

- Company provided life insurance policy

- Optional accidental insurances, FSA, and DCFSA benefits

- Unlimited paid-time (PTO) policy with eleven (11) company-observed holidays

- 401(k) plan

- Twelve (12) weeks of paid time off for both birth and non-birth parents

- The opportunity to do what is loved at a company that is at the forefront of solving the affordable housing crisis

- $120,000 - $140,000 a year

Average salary estimate

$130000 / YEARLY (est.)

min

max

$120000K

$140000K

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What You Should Know About Director of Community Management, Rockstar

PadSplit is on the lookout for a passionate and strategic Director of Community Management to help foster a thriving community that supports hosts and members in achieving their goals. With a mission focused on making housing more accessible, this role is crucial in addressing educational gaps and enhancing peer-to-peer collaboration. As the Director of Community Management, you will analyze community data to spot knowledge gaps, create educational materials, and build scalable learning platforms. You'll also be instrumental in recruiting and training host ambassadors for the Community Ambassador Program, which empowers your peer leaders. Imagine designing incentive programs that motivate active participation and managing digital community spaces, allowing hosts and members to support each other without heavy reliance on internal teams. As a leader, your excellent communication and analytical skills will aid in tracking engagement metrics and refining processes to ensure increased community success. You'll collaborate with different departments, ensuring community feedback drives strategic decisions. If you thrive in a fast-paced growth environment and have a background in community management, educational program design, and cross-functional collaboration, this could be the perfect fit for you. PadSplit offers a fully remote position and a competitive compensation package, including an equity incentive plan and generous paid time off. Welcome to your next adventure, where your efforts will make a real difference in people's lives!

Frequently Asked Questions (FAQs) for Director of Community Management Role at Rockstar

What are the key responsibilities of the Director of Community Management at PadSplit?

As the Director of Community Management at PadSplit, you will analyze community data, create educational resources, establish learning platforms, recruit ambassadors, design incentive programs, manage community spaces, host engagement sessions, collaborate across departments, track key metrics, and refine processes to ensure success.