As a Part-Time Keyholder at Rothy's in Greenwich, you'll act as the Manager on Duty in the absence of the Assistant Store Manager and Store Manager. Your key responsibilities include overseeing operational procedures, assisting with customer inquiries, managing store opening and closing processes, and reinforcing Rothy’s brand values and story to our customers. You'll also support your teammates, ensuring that the sales floor is tidy, supervise any vendor activities, and share your extensive product knowledge with customers to enhance their shopping experience.

To apply for the Part-Time Keyholder position at Rothy's Greenwich, you need a minimum of 2 years of experience in retail, hospitality, or a customer-oriented environment. Ideal candidates should have strong communication skills, a positive attitude, and a focus on customer satisfaction. Additionally, the role requires candidates to work up to 25 hours a week, particularly on weekends, evenings, and holidays, and the ability to stand for long periods while effectively managing a busy store.

As a Part-Time Keyholder at Rothy's Greenwich, you will work a minimum of 16 hours per week, with hours primarily scheduled during weekends, evenings, and holidays to meet customer needs. Flexibility in your schedule is essential since you will support the store's operations during peak times and when the Management team is unavailable.

At Rothy's, sustainability is at the core of our mission. As a Part-Time Keyholder, you’ll be a crucial part of a company that has repurposed over 200 million plastic bottles into stylish, high-quality footwear and bags. You will communicate our sustainable practices to customers and share how Rothy’s innovative use of 3D knitting technology contributes to reducing waste while delivering comfortable and fashionable products.

Rothy's offers a comprehensive benefits package for Part-Time Keyholders, which includes wellness and commuter programs, paid time off, and wellbeing time. You'll also benefit from an employee discount program, allowing you to enjoy the Rothy’s products you love at a great price. These benefits reflect our commitment to valuing our team members and their contributions to our mission.

When discussing your previous retail experience, focus on specific roles where you interacted with customers, managed operational tasks, and contributed to team success. Highlight situations where you took initiative, resolved conflicts, or contributed positively to the store environment—these experiences will showcase why you are an excellent fit for the Keyholder position.

In response to a difficult customer situation, emphasize your problem-solving skills and ability to listen actively to understand the customer's concerns. Discuss your approach to remaining calm, finding common ground, and offering solutions that align with Rothy’s values of customer satisfaction and service excellence. Provide an example of a time you successfully transformed a customer’s negative experience into a positive one.

To answer this question, focus on Rothy's commitment to sustainability and innovation. Discuss how the company's use of recycled materials and eco-friendly practices differentiates it from other brands. Mention the positive impact these initiatives have on consumer choices and how you would communicate this narrative to customers in-store.

Articulate a systematic approach to time management and task prioritization, such as assessing immediate customer needs, addressing performance gaps, and ensuring operational tasks are completed efficiently. Mention the importance of teamwork and communication in helping to execute these priorities seamlessly during hectic periods.

Discuss your strategies for effective training, including interactive methods such as hands-on product engagement, role-playing customer interactions, and utilizing resources from Rothy's. Emphasize your desire to help new associates feel comfortable with product details and brand values so they can confidently assist customers.

Select a specific example showcasing collaboration, whether through motivating teammates, coordinating responsibilities during a busy day, or contributing ideas that enhanced team performance. Highlight the importance of teamwork and support in achieving shared goals to demonstrate how you can bring that mindset to Rothy's.

Express your understanding of the significance of visual merchandising in retail. Discuss your approach to maintaining a clean, organized, and customer-friendly environment, which includes regularly assessing displays, following brand guidelines, and keeping the store in alignment with Rothy's aesthetic.

Share a personal story or an experience that highlights your passion for sustainability and ethical consumerism. Discuss how this aligns with your values and professional goals, and explain how being part of a brand focused on innovation and the environment motivates you to excel in your role.

Define your customer service philosophy by emphasizing active listening, empathy, and personalized interactions. Share examples from past experiences where you went above and beyond to ensure customer satisfaction, thus demonstrating your alignment with Rothy's commitment to exceptional service.

Express enthusiasm for Rothy's mission, values, and products. Highlight what specifically draws you to the brand, such as its sustainability efforts, innovative designs, and commitment to inclusivity. Share how this aligns with your career aspirations and why you feel passionate about contributing to Rothy's success.