Non-Technical Program Manager - Loss/Fraud Prevention

A Non-Technical Program Manager at Rue Gilt Groupe is responsible for planning, tracking, and managing process improvement programs related to loss prevention and customer service initiatives. This includes creating detailed project plans, assessing organizational readiness for changes, and facilitating communication between multiple teams to ensure smooth project launches.

To qualify for the Non-Technical Program Manager position at Rue Gilt Groupe, candidates should possess a bachelor’s degree, 3-5 years of program/project management experience, and preferably ecommerce or retail experience. Skills in change management, strong communication, and the ability to work collaboratively across departments are also essential.

Rue Gilt Groupe is committed to fostering an inclusive environment for all Associates, including those in the Non-Technical Program Manager position. We encourage diversity as it enriches our collaboration and innovation, and we invite applicants from all backgrounds to apply and contribute to our vibrant culture.

Experience in loss prevention or fraud management is preferred for the Non-Technical Program Manager role at Rue Gilt Groupe. Candidates should also demonstrate strong problem-solving and analytical skills, along with familiarity in customer service practices, which are vital for successfully driving process improvements in this area.

The expected base salary range for a Non-Technical Program Manager at Rue Gilt Groupe is between $110,000 and $115,000. However, final compensation may also reflect additional factors such as prior experience and relevant certifications.

In your response, emphasize specific methodologies you employed, your role in coordinating efforts among diverse teams, and how your project positively impacted loss reduction rates.

Discuss your communication strategies, the tools you use for project management, and any frameworks that help facilitate collaboration within project teams to meet objectives effectively.

Explain the importance of using stakeholder feedback, readiness assessments, and metrics, showcasing how these tools guide your process for implementing successful changes.

Share specific techniques that help you prioritize tasks, such as using project management software, creating detailed timelines, and consistently communicating priorities with your team.

Use this opportunity to highlight a situation where your problem-solving skills and adaptability were key in overcoming obstacles and achieving a successful outcome.

Talk about how you utilize analysis, metrics tracking, and reporting to inform decisions and drive improvements, helping to validate your strategies to stakeholders.

Detail how you’ve contributed to knowledge bases, including your approach to ensuring accurate, up-to-date information is accessible to team members, enhancing overall efficiency.

Mention the methodologies you are familiar with, such as Six Sigma or Agile, and illustrate how you’ve successfully applied them to past projects to enhance service delivery.

Explain your process for gathering feedback from the team, analyzing project successes and failures, and how you implement learnings into future projects for continuous improvement.

Express your enthusiasm for Rue Gilt Groupe’s culture, values, and commitment to diversity, along with how your skills align with the company’s mission to enhance the customer experience.