Field Service Technician - Digital Printing

As a Field Service Technician - Digital Printing, your primary responsibilities will include on-site installations, troubleshooting, and maintenance of digital printing machines. You'll be expected to provide top-notch customer service by managing technical issues during field visits or through phone support. Additionally, you'll produce detailed service reports and engage in preventive maintenance to keep our clients' equipment running smoothly.

To excel as a Field Service Technician - Digital Printing, you'll ideally have a minimum of five years of proven field service experience and familiarity with equipment like Mimaki and Summa. While a technical degree or certifications can be beneficial, they're not mandatory. A strong understanding of Adobe Illustrator, good communication skills, and a clean driving record are also essential for this role.

The Field Service Technician - Digital Printing role will involve some travel to visit customer sites for installations, repairs, and maintenance. The frequency of travel will depend on client needs and your assigned accounts, but being comfortable with a flexible schedule is a must.

In the role of Field Service Technician - Digital Printing, you'll need strong technical skills to troubleshoot, test, and repair various digital printing equipment. Familiarity with mobile tools and computer technologies will also be valuable. Additionally, practical knowledge of Adobe Illustrator and experience with relevant machinery will set you apart.

Our company is committed to the growth of our Field Service Technicians - Digital Printing. We provide opportunities for training in new technologies and certifications that will enhance your skills. We also encourage sharing knowledge within the team, fostering an environment where everyone can learn and improve together.

In your response, focus on specific machines you've worked with, such as Mimaki or Summa. Highlight examples of troubleshooting, installations, or any specific challenges you faced and how you overcame them.

Discuss your method for evaluating urgency and importance. Mention how you might assess which clients need immediate service versus scheduled maintenance, and how you communicate this to your team.

Talk about actively listening to customer concerns, providing clear and timely updates on repair status, and demonstrating a friendly and professional demeanor. Share past experiences where you went above and beyond for a client.

Mention any specific resources you use, such as industry publications, online courses, or professional networks, and how your continual learning benefits your clients and services.

Share a specific situation and emphasize your problem-solving skills, willingness to consult with colleagues, and ensuring the customer felt supported even if the issue required follow-up.

Explain how clear communication is crucial for understanding customer needs, providing updates, and collaborating with your technical team to resolve issues effectively.

Discuss your experience with mobile technology and how it has helped you in previous roles to log service details quickly, communicate with your team, and manage your schedule.

Discuss strategies such as scheduling appointments effectively, setting realistic timelines for repairs, and leveraging downtime for maintenance tasks. Mention any tools you use for time management.

Describe a specific incident where you listened to the customer’s concerns, validated their feelings, and worked towards a solution that left them satisfied and appreciated.

Tailor your answer to align with the company's mission and values, and discuss what excites you about the opportunity, such as their technology, reputation, or commitment to customer service.