Concierge - job 1 of 3

As a Concierge at Senior Lifestyle, your key responsibilities will include greeting residents and visitors, answering phone calls, ensuring safety by monitoring surveillance cameras, processing reports, receiving and delivering packages, and assisting with administrative tasks. You will also play a crucial role in maintaining resident satisfaction through effective communication and support.

To be considered for the Concierge position at Senior Lifestyle, you should have at least three months of related experience. Clear communication in English, proficiency in Microsoft Outlook, Excel, and Word, along with a compassionate and professional demeanor are essential. Ability to work well in a team and handle multiple tasks is also required.

Safety is a top priority at Senior Lifestyle. As a Concierge, you will monitor surveillance cameras, door alarms, and life safety systems. You'll be responsible for investigating any unusual activity and promptly address any incidents to ensure the safety of our residents and property.

You can expect a friendly and collaborative work environment at Senior Lifestyle. As a Concierge, you will work closely with residents, families, and team members, with an emphasis on respect, teamwork, and customer service that enriches the lives of those we serve.

Yes, Senior Lifestyle offers a comprehensive benefits package for eligible Concierges, including health, dental, and vision insurance, retirement benefits, short-term and long-term disability, and paid time off. You also have access to DailyPay, allowing you to access your earned wages before your next payday.

As a Concierge, I would greet a new resident with a warm smile, introduce myself, and ask how I could assist them. Creating a warm and welcoming atmosphere is essential to making them feel at home.

Certainly! I once had a resident who was unhappy with a maintenance issue. I listened carefully to their concerns, assured them I would address it promptly, and followed up regularly until it was resolved, ensuring they felt valued and heard.

I prioritize tasks by assessing urgency and importance. I would handle safety concerns immediately while scheduling non-critical tasks for later. Keeping a daily to-do list helps me stay organized and focused.

To maintain a positive environment, I would actively engage with residents through regular check-ins, organize community events, and encourage them to express their needs and concerns. Building strong relationships fosters a sense of belonging.

If I noticed suspicious activity, I would take immediate action by notifying security and management. Documenting the incident accurately is important to ensure proper follow-up and maintain safety.

Absolutely! If a visitor comes to inquire about potential residency, I would warmly greet them, provide information about our community, answer their questions, and possibly take them on a tour, ensuring they feel welcomed.

I handle multiple tasks by maintaining a clear focus and using time management skills. Prioritizing urgent tasks, setting deadlines for each task, and staying organized with checklists help me stay efficient and effective.

Customer service is vital in the Concierge role because it directly impacts residents’ and visitors’ experiences. Excellent customer service fosters a welcoming environment, enhances resident satisfaction, and builds trust within the community.

In a situation requiring a quick decision, I’d assess the facts at hand, consider the best course of action for safety and service, and make my decision while ensuring I can report it accurately afterwards.

To me, teamwork in the Concierge position means collaborating effectively with colleagues to meet the needs of our residents and visitors. It’s about communicating openly, supporting one another, and creating a harmonious atmosphere together.