Advisory Solution Consultant - Customer Industry Workflows (MFG West)

The Advisory Solution Consultant - Customer Industry Workflows (MFG West) at ServiceNow plays a vital role in developing and providing tailored industry-specific solutions during sales cycles. This includes leading discovery workshops to understand customer challenges, delivering value-based product demonstrations, and fostering strategic relationships with clients. Additionally, they influence product management with customer feedback and support marketing events, all aimed at enhancing the customer experience and driving sales success.

To excel as an Advisory Solution Consultant - Customer Industry Workflows (MFG West) at ServiceNow, candidates should have more than 7 years of pre-sales solution consulting experience, ideally in Enterprise Applications. Familiarity with AI integration in workflows and a background in the manufacturing industry are highly desirable. Strong collaboration skills with product teams and sales professionals are essential, alongside the ability to manage a sales territory effectively.

An Advisory Solution Consultant at ServiceNow can anticipate a flexible work environment that values trust and collaboration. The company emphasizes work personas that cater to various working styles—whether remote, required in-office, or hybrid—allowing you to thrive while still achieving your professional goals. The culture nurtures inclusivity and encourages employees to bring unique perspectives to the table.

As an Advisory Solution Consultant - Customer Industry Workflows (MFG West) at ServiceNow, you will have substantial opportunities for career growth. With a focus on professional development, the position allows you to expand your expertise in AI integration and industry-specific solutions. Additionally, you will gain visibility across various departments, including product management and marketing, and can pave the way for advancement to senior roles within the company.

Yes! ServiceNow is committed to the continuous development of its employees. As an Advisory Solution Consultant - Customer Industry Workflows (MFG West), you will receive comprehensive training on the ServiceNow platform and its solutions, along with resources to stay current on industry trends and competitive analysis. This investment in your growth not only enhances your skills but also strengthens the overall team dynamic.

When approaching a client's needs as an Advisory Solution Consultant, I prioritize conducting thorough discovery workshops. This allows me to delve into their unique challenges, objectives, and workflows. I also use persona-based approaches to tailor my presentations and solutions to ensure they resonate with the client's specific requirements.

In my previous roles, I focused on showcasing the potential of AI by integrating it into workflow automations and decision-making processes. For example, I demonstrated how AI-driven insights could optimize operational efficiency and enhance productivity in the manufacturing industry, leading to better client outcomes.

I have a proven track record of working collaboratively with various cross-functional teams, including product management, marketing, and professional services. I believe that open communication and a shared vision enhance the quality of our solutions, ensuring alignment with both client expectations and product capabilities.

Managing my sales pipeline involves a strategic approach that includes regular reviews and updates of potential leads. I utilize CRM tools to track progress and ensure I’m prioritizing the most promising opportunities. Collaborating with sales counterparts also allows me to leverage their insights to maximize our chances of closing deals.

I once received valuable feedback from a client regarding the integration of a specific feature. I took this insight back to our product management team, which led to enhancements that improved functionality for future users. Feedback is essential for continuous improvement, and I see it as a way to strengthen our relationships.

Staying informed on industry trends involves a combination of reading market reports, participating in webinars, and networking with industry professionals. I also dedicate time to studying competitors’ offerings, which helps me provide clients with well-rounded solutions that highlight our competitive advantages.

My combination of extensive pre-sales solution consulting experience, industry knowledge, and passion for leveraging AI makes me a strong candidate for the Advisory Solution Consultant role at ServiceNow. I thrive in collaborative environments and deeply understand client challenges, enabling me to deliver effective, customized solutions.

In challenging situations during presentations, I maintain composure and focus on understanding the client's concerns. I encourage questions and discussions, which helps to clarify any misunderstandings and demonstrates my commitment to addressing their needs. Flexibility and active listening are key components of my approach.

To demonstrate a ServiceNow solution to a prospective manufacturing client, I would start with a foundational understanding of their operations. Then, I would tailor my presentation with a value-based approach, showcasing how our solution streamlines processes, improves efficiency, and ultimately drives productivity, ensuring I relate to their unique challenges.

As an Advisory Solution Consultant at ServiceNow, I aim to empower clients within the manufacturing sector to fully leverage AI-integrated solutions that transform their workflows. My goal is to foster long-term partnerships, drive innovation, and continually enhance customer satisfaction through strategic insights and excellent service.