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Global Client Director - GSI - job 2 of 3

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Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

You will produce new business within one of . You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients.

What you get to do in this role:

Provide strategic leadership to clients
Be the relationship manager between customers and ServiceNow
Work with the greater ServiceNow solution teams to develop a ServiceNow solution based on the customer's strategic outcomes
Manage all Executive relationships between ServiceNow and assigned clients
Oversee worldwide development of assigned accounts, including development and deployment of worldwide resources
Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level
Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience
Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.

7+ years of experience in client management in the GSI Global systems Integrator vertical, and aligning account strategies to revenue opportunities

2+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive level relationship management with Deloitte and KMPG.

Previous sales experience in IT Service Management, HR, Security Operations, Customer Service and IT Operations Management (within software or IT sales organizations)

Experience achieving sales targets

Experience leading virtual or matrixed teams

Ability to understand broad, macro-level business IT needs for a prospective client

Travel up to 50% (depending on geography/region)

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

ServiceNow Glassdoor Company Review

4.5

ServiceNow DE&I Review

4.6

CEO of ServiceNow

Bill McDermott

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Average salary estimate

$150000 / YEARLY (est.)

min

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$120000K

$180000K

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What You Should Know About Global Client Director - GSI, ServiceNow

As a Global Client Director - GSI at ServiceNow in New York, you will take on a pivotal role in driving new business and fostering robust executive relationships across our prestigious client portfolio. Your mission will be to provide strategic leadership and become a trusted relationship manager, connecting customers with the innovative solutions that ServiceNow offers. Picture yourself collaborating with teams from Solution Sales to Professional Services, all aimed at crafting tailor-made solutions that resonate with our clients’ objectives. You’ll be at the forefront of building deep, multi-tiered relationships within client organizations, from project teams to C-suite executives. Your efforts will be instrumental in developing a roadmap that enhances customer experience and achieves financial targets related to licenses, renewals, and professional services. With your valuable experience in client management, particularly within the Global Systems Integrator vertical, you’ll guide the development and deployment of resources worldwide. We're looking for someone who’s not just about making sales, but about integrating innovative AI solutions into these processes, making the complex simple, and always striving for excellence. Join a team that believes in dreaming big and enabling others to live their best lives—all while you enjoy the journey and make a real impact on the future of work. If you're passionate about technology, thrive in a collaborative environment, and are eager to embrace new challenges, then this is the role for you.

Frequently Asked Questions (FAQs) for Global Client Director - GSI Role at ServiceNow

What does a Global Client Director - GSI at ServiceNow do?

The Global Client Director - GSI at ServiceNow is responsible for fostering executive relationships with assigned accounts, providing strategic leadership, and managing virtual teams. They create tailored solutions based on customer needs, oversee the development of accounts, and build deep relationships throughout the client organization, ensuring an exceptional customer experience while achieving financial targets.