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Solution Sales Executive - job 1 of 3

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Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Solution Sales Executive will oversee market success of ServiceNow's Customer Workflows products. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.

What you get to do in this role:

The Solution Sales Executive supports the strategy and solution win for specialty solution areas depending on engagement model. Responsibilities/ activities can vary by solution area given coverage capacity.

Support territory strategy and planning to improve vertical understanding, account use case targeting and execution
Provide input to AE during the account planning process based on territory strategy and recommendation
Ensure recommendation to territory strategy and account planning is aligned with Now Value principles
Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners.
Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model
Coach AEs, ADRs, ACE with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle
Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes
Champion diversity and belonging to contribute to an open and inclusive environment

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
5+ years knowledge on return on investment of specialty solutions area to lead solution win
Experience as an AE, or in alternative sales/ customer service role
Understanding of business sales processes
Travel required: 30-50%

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $124,150 - $204,850, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

ServiceNow Glassdoor Company Review

4.5

ServiceNow DE&I Review

4.6

CEO of ServiceNow

Bill McDermott

Approve of CEO

Average salary estimate

$164500 / YEARLY (est.)

min

max

$124150K

$204850K

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What You Should Know About Solution Sales Executive, ServiceNow

Imagine being part of a transformative journey with ServiceNow as a Solution Sales Executive! Based in the vibrant city of Waltham, Massachusetts, you’ll play a crucial role in overseeing the market success of our innovative Customer Workflows products. At ServiceNow, we strive to redefine how organizations function, and you’ll be at the forefront of this mission. In this role, you’ll collaborate with Account Executives and various specialists to implement effective territory strategies, understand vertical markets, and tailor solutions that resonate with our customers. You’ll engage clients to help them envision the immense value of digital transformation and work closely with our team to develop impactful strategies. Your seasoned experience will guide both account planning and strategic execution, ensuring that every recommendation aligns with our Now Value principles. We believe diversity drives innovation, and as a champion of inclusivity, you'll help foster an environment where every voice is heard. If you have at least 5 years of experience in a sales or customer service role, particularly in integrating AI into business processes, and have a knack for showcasing the return on investment of specialty solutions, then you could be a perfect fit for our team! Join us as we continue to make the world work better for everyone!

Frequently Asked Questions (FAQs) for Solution Sales Executive Role at ServiceNow

What are the primary responsibilities of the Solution Sales Executive at ServiceNow?

As a Solution Sales Executive at ServiceNow, your primary responsibilities include overseeing the market success of our Customer Workflows products, supporting territory strategy, coaching Account Executives, and aligning solutions with client needs. You will collaborate with the account team and other specialists to help customers envision and realize their digital transformation goals.