Job details

Sr. Manager, Product Design, CRM & Industry Workflows

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Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Team & Role:

At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. This role is part of our Product Design team that uses their superpower of empathizing, understanding, and applying our users’ and customers’ needs, with the mission to created product experiences they love. Our designers come from a diverse set of skills and background - design systems, visual, interaction, content, and product design. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go.

Learn more about our team here: https://www.linkedin.com/company/servicenow/life/userexperience/

What you get to do in this role:

Directly manage, mentor and develop designers on the team
Drive the UX vision and execution of a platform that produces a product line to revolutionize workplace productivity and analytics solutions for some of the largest companies in the world
Collaborate cross-functionally with product management, user research, engineering and content from strategic definition, planning, architecture, through tactical execution of the product roadmaps
Distill complex problems into clear goals and requirements for the design and research team
Drive the growth of user-centric, collaborative culture across the Business Unit 
Evangelize design strategy and product vision across the global, distributed design teams
Oversee your team's work: detailed mockups and prototypes and behavior specifications.

Qualifications

Basic Qualifications:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
BA/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or equivalent combination of education and experience in other related fields
Experience participating in the complete product development lifecycle of web and/or software applications.
Experience in user experience design or industry experience (corporate, software, web or agency)

Preferred Qualifications:

5+ years of experience managing people and/or leading design teams
9+ years of experience in UX Design and/or Interaction Design field
A portfolio of work samples representing your work and approach
Ability to understand and distill complex problems into clean solutions
Must have excellent teamwork, communication, and technical problem-solving skills to contribute within a multi-functional and multi-disciplined team
Obsessed with the relentless pursuit of UX perfection working inside an iterative and agile development environment
Expected to demonstrate a high level of initiative, good sense of humor, and a “make it work” ethos
Experience in creating content and/or designing with compliance to WCAG 2.0/2.1 AA guidelines is a plus

#UXD

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $187,600 - $328,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

ServiceNow Glassdoor Company Review

4.5

ServiceNow DE&I Review

4.6

CEO of ServiceNow

Bill McDermott

Approve of CEO

Average salary estimate

$257950 / YEARLY (est.)

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$187600K

$328300K

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What You Should Know About Sr. Manager, Product Design, CRM & Industry Workflows, ServiceNow

Are you ready to take on an exhilarating challenge as a Senior Manager of Product Design for CRM & Industry Workflows at ServiceNow? Located in sunny Santa Clara, California, you will play a pivotal role in shaping workplace productivity for some of the world's leading firms. At ServiceNow, we value diverse backgrounds, and your fresh perspective will help drive innovation as you manage and mentor our talented design team. This position allows you to inject your creative vision into our user experience strategy, collaborating closely with product management and engineering teams. Your mission? Transform complex problems into user-friendly solutions that make work better for everyone. By encouraging a user-centric and collaborative culture throughout our business unit, you'll be at the heartbeat of our design processes, influencing everything from product roadmaps to design execution. If you have experience in leveraging AI for enhanced workflows and a solid track record in user experience design, apply now! Together, let’s redefine what's possible in the workplace.

Frequently Asked Questions (FAQs) for Sr. Manager, Product Design, CRM & Industry Workflows Role at ServiceNow

What are the main responsibilities of the Sr. Manager, Product Design at ServiceNow?

As the Sr. Manager of Product Design at ServiceNow, your primary responsibilities include managing and mentoring designers, driving the UX vision across various platforms, and ensuring that the design team collaborates effectively with product management and engineering. You will distill complex challenges into clear goals for the design and research teams, all while promoting a user-centric and collaborative culture.