PMS Hospitality Implementation Consultant (m/f/d)

As a PMS Hospitality Implementation Consultant at Shiji, your main responsibilities include providing technical consultancy to hospitality clients, enhancing correspondence templates for better data visibility, and leading PMS implementation both online and onsite. You'll also configure systems to meet specific legal and customer needs, ensuring that operational workflows are optimized, and train staff to use our solutions effectively.

To be considered for the PMS Hospitality Implementation Consultant role at Shiji, you should have a background in hospitality business management or experience in a similar PMS implementation role. An affinity for technology, strong problem-solving skills, and fluency in English are essential, while knowledge of additional languages is a plus. Candidates must be willing to travel extensively (up to 75%).

At Shiji, we prioritize the growth and development of our PMS Hospitality Implementation Consultants through comprehensive training programs tailored to meet role requirements. This includes familiarizing you with our various IT solutions and ongoing support to ensure you thrive within our innovative technology environment.

Successful PMS Hospitality Implementation Consultants at Shiji embody strong ownership and professionalism, possess a proactive approach to problem-solving, and excel in a fast-paced, multi-tasked environment. A genuine passion for the hospitality industry and an eagerness to embrace new technologies are also key traits that contribute to success in this role.

As a PMS Hospitality Implementation Consultant at Shiji, you'll have exciting opportunities for career advancement and professional development. You'll work within a motivated, multicultural team and gain valuable experience with innovative web and cloud technologies, paving the way for professional growth and enhanced expertise.

When answering this question, discuss specific projects where you were involved in the implementation of a Property Management System, highlighting your role, the challenges faced, and how you contributed to a successful outcome. Be sure to detail the methodologies used and any specific systems you are familiar with.

In your response, emphasize your approach to understanding customer requirements through detailed analysis and effective communication. Provide examples of how you gather feedback, involve clients in the configuration process, and adapt solutions to align with their operational workflows.

Share your methods for training, including hands-on demonstrations, creating user-friendly materials, and employing a collaborative approach to ensure staff feel comfortable with the PMS. Highlight any tools or techniques you've found particularly successful in past training sessions.

Discuss your problem-solving skills and provide examples of challenges you've encountered during past implementations. Explain how you assessed the situation, made adjustments, and communicated with stakeholders to find effective solutions.

When answering this, discuss features such as ease of use, integration capabilities with other systems, ability to handle multiple users efficiently, and how they contribute to operational efficiency and guest satisfaction. Showcase your knowledge of the industry and its demands.

Share specific instances of new technologies you've adopted and how you learned to integrate them into your work. Highlight your proactive approach to training and staying updated with industry advancements and technologies.

Explain your understanding of various legal requirements applicable to hospitality technology and how you ensure that systems align with these regulations during implementation. Provide examples of how you've previously navigated these complexities.

Speak from the heart about your passion for hospitality and how it influences your work. Discuss experiences you've had that highlight your commitment to enhancing guest experiences through technology.

Detail your approach to project management, including setting realistic timelines, using project management tools, and maintaining clear communication with clients. Give specific examples of how you have successfully met project deadlines.

Discuss your aspirations in the field, such as wanting to take on leadership roles, deepen your technological expertise, or drive innovation within hospitality technology solutions. Provide a vision of how you see yourself contributing to the sector in the coming years.