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Relationship Banker I - Floater

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Relationship Banker I - Floater

Home Base Location: 7324 Rogers Avenue, Fort Smith, AR

This position will be based out of our 7324 Rogers Avenue branch in Fort Smith, AR. It will also support the following locations:

  • 7324 Rogers Avenue, Fort Smith, AR
  • 2305 Zero Street, Fort Smith, AR
  • 4015 Massard Road, Fort Smith, AR
  • 4200 Rogers Avenue, Fort Smith, AR
  • 100 W Commercial, Ozark, AR
  • 521 East Main Street, Charleston, AR

We’re committed to bringing passion and customer focus to the business

Simmons Bank is a dynamic regional community bank with the full financial capabilities to meet the unique needs of our customers.  We believe in empowering our associates to be a trusted advisor while providing them with the resources of a traditional bank supported by cutting edge technology.  We are passionate about guiding our customers through each financial life stage and understand they desire and deserve choices on how they wish to bank. 

As a Relationship Banker (RB), you will be responsible for building, expanding, and retaining existing client relationships while providing an exceptional client experience. Relationship Bankers will provide expert financial solutions to existing and prospective clients by assessing their financial needs and offering solutions through bank products and services to help clients accomplish their current and future financial goals. Relationship Bankers will be experts in marketing Simmons solutions to our existing customer base and prospects through daily interactions, outbound calling efforts, business visits, networking events and periodic ‘At Work’ events. Relationship Bankers are expected to achieve and/or exceed their established individual and branch goals. They may also assist clients with account service and maintenance requests, teller transactions, problem resolution, and other transactional needs. It is expected that Relationship Bankers are professional and positive Simmons Ambassadors while meeting and exceeding our client’s expectations.  All Relationship Banker Positions will receive the same training on all requisite products, services, needs based conversations, and other tools necessary to perform the role. 

Essential Duties and Responsibilities

  • Responsible to share and recommend the banks full scope of resources with customers, including traditional in branch services, digital capabilities, and business partner resources
  • Ensure that individual goals are met through required levels of in person and outbound calling activities that provide an opportunity for us to share valued solutions and recommendations via a needs-based philosophy
  • Perform all functions related to opening and closing accounts including assisting customers with the appropriate selection of accounts, performing research of customers' accounts, and complying with BSA and CIP requirements
  •  Facilitate consumer loan requests: solicit loan requests; maintain knowledge of loan policies and procedures; assist with branch(es)’ consumer loan portfolio(s)
  • Uncover needs and refer customers to a partner centric team that works with small business, corporate and institutional partners, and mortgage and financial advisors
  • Maintain a high level of client satisfaction by engaging our customers and ensuring we are providing an optimal customer experience 
  • Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.
  • Process customer requests and transactions in a positive, accurate and professional manner while engaging in a genuine conversation to help identify needs and recommend solutions
  • Performs other duties and responsibilities as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirement listed below are representative of the knowledge, skill, and/or ability required.

Skills

  • Ability to effectively motivate and present information in one-on-one and small group situation, to customers, clients and other employees in the organization
  • Embrace a team centric approach to collectively help our customers in an ever evolving and fast paced banking environment
  • Coach and lead the branch team according to process and protocol in the absence of an AFCM

Education and/or Experience

  • HS Diploma/GED
  • One year customer-facing and goal-oriented experience
  • This position requires registration with the National Mortgage Licensing System and Registry (NMLS) and/or
  • Obtain an NMLS license after employment.  Please refer to (http:/mortgage.nationalwidelicensing.org) for more information

 Computer Skills

  • MS Office programs
  • Understand and utilize social media platforms to help share brand awareness and obtain market knowledge

Other Qualifications (including physical requirements)

  • Occasional travel for meetings, training, bank conversion and acquisition support (sporadic and minimal overnight and/or out of town)
  • Ability to provide support and guidance at other banking institutions within the market

Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.

Average salary estimate

$45000 / YEARLY (est.)
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$40000K
$50000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Relationship Banker I - Floater, Simon

Are you looking to kick-start your career as a Relationship Banker I - Floater with Simmons Bank in Fort Smith, Arkansas? You’ve landed at the right place! Here at Simmons Bank, we’re not just about numbers; we’re about people and building lasting relationships. As a Relationship Banker I - Floater, you'll thrive in a vibrant atmosphere where customer focus is paramount. Operating from our 7324 Rogers Avenue branch, you'll also get the chance to support several other locations, including Zero Street and Massard Road. Get ready to dive into a role where no two days are the same! You'll have the exciting responsibility of building and maintaining client relationships while providing expert financial solutions tailored to their unique needs. Your days will be filled with helping clients open and close accounts, discussing loan options, and guiding their financial journey. You'll be a valuable resource, leveraging your skills and Simmons’ cutting-edge technology to meet their goals. Plus, we’re committed to your growth! You'll receive comprehensive training on all our products and services so that you're well-equipped to provide amazing client experiences. We're all about teamwork and achieving our goals together, creating a positive, professional environment where everyone is a trusted ambassador of Simmons Bank. If you're passionate about customer service and driven to help others succeed, apply today and take your first step toward a fulfilling career with us!

Frequently Asked Questions (FAQs) for Relationship Banker I - Floater Role at Simon
What are the responsibilities of a Relationship Banker I - Floater at Simmons Bank?

As a Relationship Banker I - Floater at Simmons Bank, your primary responsibilities will include building and maintaining client relationships, providing financial advice, assisting with account services and transactions, and facilitating client loan requests. You will also market our bank’s products to clients and perform various compliance-related duties to ensure customer satisfaction and loyalty.

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What qualifications do I need to apply for the Relationship Banker I - Floater position at Simmons Bank?

To qualify for the Relationship Banker I - Floater role at Simmons Bank, a high school diploma or GED is required, alongside one year of customer-facing, goal-oriented work experience. You'll also need to obtain a National Mortgage Licensing System credential after employment to assist with loan requests.

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What skills are essential for success as a Relationship Banker I - Floater at Simmons Bank?

Key skills for a Relationship Banker I - Floater at Simmons Bank include excellent communication abilities, a strong motivation to meet and exceed goals, proficiency in using MS Office programs, and the capability to utilize social media platforms for market outreach. A team-oriented attitude coupled with a deep understanding of banking practices will also set you up for success.

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How does Simmons Bank support the growth and training of Relationship Banker I - Floaters?

Simmons Bank places significant emphasis on training and development. As a Relationship Banker I - Floater, you will receive comprehensive training on our products and services, enabling you to provide exceptional service to clients. Continuous support from our leadership and a collaborative team environment will help you enhance your skills throughout your career.

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What is the work environment like for a Relationship Banker I - Floater at Simmons Bank?

The work environment for a Relationship Banker I - Floater at Simmons Bank is dynamic and customer-focused. You will engage with clients in a friendly manner while working closely with your team to achieve branch goals. Our culture encourages positivity, teamwork, and a commitment to helping customers navigate their financial journeys.

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Common Interview Questions for Relationship Banker I - Floater
How do you prioritize tasks as a Relationship Banker I - Floater?

In prioritizing tasks, I evaluate customer needs and align my efforts with branch goals. I maintain a checklist to ensure compliance tasks are completed on time, while also balancing customer service needs, such as assisting clients with account inquiries.

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Can you describe a time when you exceeded a customer’s expectations?

Once, I had a client express confusion about their account options. I took the time to thoroughly explain various products and followed up with tailored recommendations, leading to them feeling confident in their choices, which solidified our relationship.

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What strategies would you use to market Simmons Bank’s products and services to potential clients?

I would leverage both in-person interactions and social media platforms to engage prospects. Networking events and outbound calling would also be effective tools to present tailored solutions that address individual client needs.

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How would you handle a difficult client?

With a difficult client, I’d first listen actively to understand their concerns, then reassure them that I'm committed to finding a resolution. By maintaining a calm demeanor and a positive attitude, I aim to de-escalate the situation while working towards a satisfactory outcome.

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Tell me about your experience with financial products.

I have experience with various financial products, including savings accounts, consumer loans, and credit products. This background allows me to confidently discuss these services with clients, ensuring they receive the right options tailored to their financial needs.

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How do you ensure compliance with banking regulations?

I stay updated on all relevant banking regulations and participate in mandatory compliance training. Additionally, I carefully review all transactions and ensure all required documentation is completed accurately to prevent any non-compliance issues.

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What motivates you to succeed in a sales-driven environment?

My drive comes from the satisfaction of helping clients reach their financial goals. Knowing I can make a difference in their lives fuels my motivation to achieve and exceed sales targets, while fostering trustworthy relationships.

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How do you approach team collaboration?

I believe collaboration is key to success. I actively promote a team-oriented atmosphere, sharing knowledge and strategies that contribute to our collective goals. Open communication and supporting each other foster a productive work environment.

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What does exceptional customer service look like to you?

Exceptional customer service means anticipating customer needs and going above and beyond to address their concerns. It's about building strong relationships, being trustworthy, and creating a positive experience that encourages client loyalty.

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Why do you want to work at Simmons Bank?

I want to work at Simmons Bank because of its commitment to community and customer focus. The values resonate with me, and I'm eager to contribute to a team that believes in empowering clients and providing innovative financial solutions.

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DATE POSTED
March 31, 2025

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