Inbound Insurance Sales and Service Consultant

As an Inbound Insurance Sales and Service Consultant at Simply Business, your main responsibilities will include managing incoming customer calls, addressing inquiries about existing insurance policies, processing sales and renewals, and ensuring accuracy in payment information. You're here to provide tailored solutions and exceptional service that meets our customers' insurance needs.

For the Inbound Insurance Sales and Service Consultant position at Simply Business, you should ideally have experience in a regulated environment and telephone sales. However, if you possess relevant transferable skills and a passion for customer service and sales, you will also be a great fit for this role. Outstanding communication and problem-solving skills are key!

The starting salary for the Inbound Insurance Sales and Service Consultant role at Simply Business is £28,411. You have the potential to increase this salary annually, with reviews every six months leading up to a maximum salary of £40,014, thus allowing for considerable growth as you develop in your role.

Simply Business is committed to your growth! As an Inbound Insurance Sales and Service Consultant, you'll receive extensive training on our systems and how to engage effectively with customers. Our dedicated learning platform will assist you in balancing work with your personal goals, ensuring you are well-prepared to excel in your role.

Employees in the Inbound Insurance Sales and Service Consultant role at Simply Business are offered comprehensive benefits, including 25 days of annual leave, private medical insurance via BUPA, and a flexible benefits scheme that helps you customize your additional benefits. You also have the chance to work from home with provided equipment, ensuring a healthy work-life balance.

Answering this question effectively means highlighting your passion for helping others. Share personal experiences where you've successfully solved customer problems, emphasizing your commitment to excellent service. Mention how these experiences empower you and drive you to meet and exceed sales targets.

When faced with a difficult customer, remain calm and empathetic. Listen carefully to their concerns, acknowledging their feelings. Then, outline your plan to resolve the issue while maintaining professionalism. Remember, it's about turning a negative experience into a positive one and retaining their trust.

Be specific in your response by sharing a concrete example that outlines the situation, your actions, and the results you achieved. This demonstrates your capability in sales and your understanding of what it takes to succeed in the consultant role at Simply Business.

Discuss your time management techniques, such as prioritizing tasks, utilizing digital tools, and setting specific goals. Explain how these strategies have previously helped you manage competing demands effectively, making your response relevant to the consultant role.

Mention the resources you use, such as insurance news articles, webinars, or industry seminars. Additionally, express your eagerness to learn and remain updated on changes that could impact customer needs, showing your commitment to professional development.

Highlight qualities such as empathy, communication skills, and a problem-solving attitude. Illustrate your point by discussing how these traits directly lead to exceptional customer service and ultimately impact customer satisfaction and retention.

Explain your method for identifying the right moments to introduce additional products based on customer needs. Focus on understanding the customer's current situation and how additional products could enhance their experience rather than simply pushing a sale.

Align your skills and values with those of Simply Business, such as your commitment to exceptional customer service, your eagerness to learn, and your ability to thrive in a diverse work environment. Show how your background and experiences have prepared you to contribute effectively to the team.

Tailor your explanation to be clear and jargon-free, breaking down complex concepts into relatable analogies. Prioritize patient and open communication, ensuring the customer feels comfortable asking questions and understands the key takeaways.

Share a specific incident where you actively listened to the customer's concerns, took immediate action to resolve the issue, and followed up to ensure their satisfaction. Highlight your problem-solving skills and dedication to delivering a superior customer experience.