Retail Store Manager

As a Retail Store Manager at Skechers, you’ll be responsible for leading your team, achieving sales goals, and maintaining visual merchandising standards. This includes managing daily operations such as inventory control, staffing, and ensuring an excellent customer experience.

While a high school diploma or equivalent is preferred, Skechers values prior retail management, restaurant management, or hospitality leadership experience. Strong communication skills, organizational abilities, and a proactive approach are also essential for a successful Retail Store Manager.

Skechers offers competitive pay and benefits along with performance-based bonuses and substantial discounts on products. The company prides itself on providing opportunities for career advancement within its global brand, ensuring Retail Store Managers can grow and develop professionally.

At Skechers, the starting hourly pay rate for a Retail Store Manager is $24.00, with the potential to earn up to $30.00 per hour based on performance and experience. This competitive pay structure reflects the company’s commitment to valuing its team members.

Skechers seeks a Retail Store Manager with strong leadership qualities, such as the ability to guide and develop their team, create a positive atmosphere, and drive sales. Excellent organizational skills and effective communication are crucial for fostering a respectful work environment.

As a Retail Store Manager, I believe in leading by example, providing clear expectations, and fostering an inclusive culture where each team member feels valued. I encourage open communication and consistently provide constructive feedback to help my team grow.

Absolutely! I once encountered an upset customer regarding a product issue. I actively listened to their concerns, empathized with their situation, and provided a prompt solution, which included an exchange and a discount on their next purchase. This not only resolved the issue but also turned the customer into a loyal fan.

I focus on setting clear, achievable individual and team goals, while regularly reviewing performance metrics. I also initiate daily team meetings to strategize sales techniques and share best practices, motivating everyone to push toward our goals.

I regularly assess our visual displays, aligning them with current promotions and seasonal changes. I also encourage my team to contribute creative ideas and ensure they’re trained in effective visual merchandising techniques, providing a cohesive shopping experience.

My recruitment process involves clearly communicating the role’s responsibilities and company values to attract the right candidates. For training, I develop comprehensive onboarding to familiarize new hires with store operations, culture, and customer service expectations.

When conflicts arise, I address them promptly and fairly, facilitating a conversation between the involved parties. I encourage them to express their viewpoints, find common ground, and work towards a resolution, ensuring a respectful and supportive environment.

Once, during a peak sales season, we faced staff shortages. I quickly restructured scheduling and encouraged cross-training among team members, which allowed us to maintain operations without compromising customer service. It turned out to be a great learning experience for the team.

The key to excellent customer service lies in listening actively to customer needs and concerns, showing genuine empathy, and being proactive in addressing issues. It's about creating a positive, memorable experience for every customer who walks through the door.

I believe in keeping morale high by encouraging team engagement through incentive programs, creative contests, and team-building activities. Additionally, I focus on setting personal development goals which can provide motivation and growth opportunities even during slower times.

I bring strong leadership skills, an ability to analyze sales performance, and a passion for customer service. My organizational skills and proactive approach also help streamline operations, contribute to achieving goals, and fostering a positive work culture.