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Customer Success Manager - Department of Transportation

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Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users. From utility inspectors to first responders, soldiers in battlefield scenarios and beyond.

About the Team:

The Customer Success team enables sales by winning the technical validation process, driving value to customers by seamlessly delivering services, and supporting customers with world class on-boarding and technical expertise. We are a rapidly growing team of passionate, mission driven UAS professionals, who sweat the details and ensure our customers are set up for success.

About the role:

We are looking for a motivated Customer Success Manager - DOT with a deep sense of ownership to lead and drive all aspects of implementation, usage, retention and expansion of our state-level Department of Transportation customers. A successful candidate will become an indispensable bridge between our customers and Skydio’s extremely agile and world class technical teams. This role reports to the Manager of Enterprise Customer Success and will work closely with our Product, Engineering, and Sales functions to deliver industry leading autonomous solutions that drive value to our customers.

How you’ll make an impact:

Build scalable processes for customer on-boarding and post sales success
Track and manage all implementation projects with our large enterprise customers for successful delivery of technology and services.
Develop Healthy Customer Relationships through proactive support and cadence based follow ups
Quantify product feedback and brief executives to drive software and hardware engineering to better fit our customers needs
Create customer loyalty through proactive support and account management
Advocate for commercial customers through deep understanding of their use cases and needs
Lead Quarterly Business Reviews and customer check-ins to ensure our existing customers are getting value from Skydio technology
Ensure expansions and renewals through proactive support.

Requirements

Ability to travel 40% of the time.
Ability to obtain Part 107 certificate.

Experience & Skills

Knowledge and experience working within DOT regulations and reporting requirements
Working knowledge in surveying (RTK/PPK) and construction progress monitoring
Proven track record of implementing new technology, agile development and interfacing with technical teams to deliver on customer schedules.
Proven track record of driving implementation, adoption and value of hardware or software for or within large enterprises and/or departments of transportation
Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts.
Experience with commercial Unmanned Aircraft Systems and related software
Work directly with customers through proactive, metrics based engagement
Work closely with customers to ensure renewals, identifying accounts that are at risk not to renew
Work closely with customers and sales to ensure expansion, identifying the vertical specific pain points that could prevent this expansion.

Compensation: At Skydio, our compensation packages for regular, full-time employees include competitive base salaries, equity in the form of stock options, and comprehensive benefits packages. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience. Relocation assistance may also be provided for eligible roles. The annual base salary range for this position is $120,000 - $158,025*. Fundamentally, we believe that equity is the key to long-term financial growth, and we ensure all regular, full-time employees have the opportunity to significantly benefit from the company's success. Regular, full-time employees are eligible to enroll in the Company’s group health insurance plans. Regular, full-time employees are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan. This position and all associated benefits are subject to applicable federal, state, and local laws, as well as the Company’s policies and eligibility criteria.

*Compensation for certain positions may vary based on the position’s location.

At Skydio we believe that diversity drives innovation. We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems. We are committed to growing our network of people, programs, and resources to nurture an inclusive culture.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by federal, state or local anti-discrimination laws.

For positions located in the United States of America, Skydio, Inc. uses E-Verify to confirm employment eligibility. To learn more about E-Verify, including your rights and responsibilities, please visit https://www.e-verify.gov/

Skydio Glassdoor Company Review

4.4

Skydio DE&I Review

4.2

CEO of Skydio

Adam Bry

Approve of CEO

Average salary estimate

$139012.5 / YEARLY (est.)

min

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$120000K

$158025K

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What You Should Know About Customer Success Manager - Department of Transportation, Skydio

As a Customer Success Manager - Department of Transportation at Skydio, you'll be stepping into an exciting world of autonomous drones and their transformational impact on various industries. Skydio is renowned for leading the charge in drone technology, especially in the realm of artificial intelligence. This remote role invites you to create robust customer experiences as you engage with state-level Departments of Transportation, ensuring they maximize the benefits of Skydio's cutting-edge solutions. Imagine being the essential link that drives implementation, retention, and expansion by really understanding each customer’s needs and ensuring they receive top-notch support. You'll build meaningful relationships, advocate for the customer, and communicate feedback to our talented technical teams. With an emphasis on proactive engagement and a knack for addressing technical challenges, you'll regularly lead business reviews to demonstrate continued value, while keeping a finger on the pulse for opportunities to grow. In addition to honing your relationship-building skills, you’ll get to travel, engage with clients face-to-face, and experience the genuine impact of your work firsthand. If you have a background in DOT regulations, superb communication skills, and a passion for technology, this could be the ideal fit for you. Let's drive innovation together and make a lasting impact in the realm of autonomous flight!

Frequently Asked Questions (FAQs) for Customer Success Manager - Department of Transportation Role at Skydio

What are the primary responsibilities of a Customer Success Manager at Skydio?

As a Customer Success Manager at Skydio, you will be crucial in implementing, retaining, and expanding services for our state-level Department of Transportation customers. Your duties will include managing project deliveries, building customer relationships, and ensuring clear communication between customers and internal teams to provide the best drone solutions.