Environmental Services / Custodial Manager 2 - job 1 of 3

As an Environmental Services / Custodial Manager 2 at Sodexo, your primary responsibilities revolve around driving client and patient satisfaction scores and ensuring a clean and safe hospital environment. You'll oversee teams and manage various departmental projects, while working closely with the Infectious Control department to implement best practices for hygiene and safety.

To be eligible for the Environmental Services / Custodial Manager 2 position at Sodexo, a minimum of an Associate's Degree or equivalent experience is required. Additionally, experience in custodial management within a hospital setting, particularly in a Trauma Center, is strongly preferred. Strong leadership skills and the ability to work independently are also important.

The typical work schedule for an Environmental Services / Custodial Manager 2 at Sodexo is primarily day shifts from Monday to Friday. However, the role may also require flexibility to support other shifts as needed, ensuring comprehensive management and oversight of the custodial operations.

As an Environmental Services / Custodial Manager 2 at Sodexo, you will work in a dynamic and fast-paced environment within Harbor UCLA Medical Center, a prominent teaching hospital. Collaborating with various departments and focusing on maintaining health protocols will be a key aspect of your daily activities.

Sodexo emphasizes career growth for all its employees, including those in the Environmental Services / Custodial Manager 2 position. Through ongoing training, leadership programs, and educational reimbursement initiatives, there are multiple pathways to advance your career within the organization.

In your response, focus on the importance of routine inspections, employee training on sanitation protocols, and utilizing the latest cleaning technologies to ensure compliance with health regulations and enhance patient safety.

Talk about the significance of open communication, regular feedback, and recognizing individual contributions. You might also mention the importance of creating a positive working environment where team members feel valued and empowered.

Share a specific example that demonstrates your organizational and time management skills, detailing the steps you took to prioritize tasks, delegate effectively, and meet project targets without compromising quality.

Highlight any specific training or experience you have with infection control measures, detailing how you've implemented these protocols to protect patients and staff in your previous roles.

Discuss the importance of addressing conflicts promptly and constructively, implementing conflict resolution strategies, and fostering an atmosphere of collaboration and understanding.

Mention key performance indicators such as client satisfaction scores, cleanliness audits, incident reports, and response times to see how they indicate overall service quality.

Explain your method for creating a comprehensive training program that covers both practical cleaning techniques and the importance of compliance with health and safety regulations.

Provide a detailed account of a previous instance where you identified inefficiencies, implemented new processes or technologies, and the measurable results that followed.

Reflect on challenges such as maintaining high standards in a busy hospital, staff training, or dealing with diverse client needs, and how you propose to effectively meet these challenges.

Share specifics about your knowledge of relevant regulations, such as OSHA standards or Joint Commission guidelines, and how you've ensured compliance in previous roles.