BDC Internet Associate - Century BMW

As a BDC Internet Associate at Century BMW, you'll be responsible for generating sales by responding to customer inquiries received via the internet and phone. You'll deliver exceptional customer service, manage leads using CRM software, accurately input data, and help manage the flow of inquiries. Your role also involves generating service appointments and assessing customer satisfaction through surveys, all while staying updated on our product offerings and financing options.

To succeed as a BDC Internet Associate at Century BMW, you should possess excellent communication skills, both written and verbal. You need to be detail-oriented and have the ability to manage inquiries with courtesy and professionalism. Familiarity with CRM systems and lead management tools is advantageous, along with a commitment to ethical behavior and customer satisfaction.

Century BMW offers a comprehensive benefits package for BDC Internet Associates, including medical, dental, and vision insurance, a health savings account (HSA), a 401k plan, and generous paid time off (PTO). Additionally, you'll benefit from award-winning training programs and opportunities for professional growth within the company.

At Century BMW, training is a top priority. As a BDC Internet Associate, you'll receive extensive training focused on our products and services, customer service best practices, and effective use of technology such as CRM systems. This training is part of our commitment to ensure you have the skills and knowledge needed to succeed and advance in your career with us.

Teamwork is highly valued at Century BMW. We encourage our BDC Internet Associates to collaborate and share their insights, creating a supportive work environment. Regular peer-to-peer recognition initiatives further promote a culture of appreciation, helping to foster strong working relationships and a sense of community within our team.

When answering this question, emphasize the importance of managing your time effectively by using tools such as lists or CRM software to track inquiries. Mention how you prioritize tasks based on urgency and customer needs, ensuring that all communications are handled promptly.

Use the STAR method to structure your response—Briefly describe the Situation, the Task you were responsible for, the Action you took to resolve the issue, and the Result. Highlight how your approach led to a positive outcome for the customer.

Discuss how you utilize CRM tools to track inquiries and prioritize responses. Highlight your ability to quickly analyze customer needs and provide accurate information, aiming to exceed their expectations.

Talk about how you set small goals throughout your day to help maintain motivation. Describe how you find satisfaction in assisting customers and how teamwork with colleagues can keep spirits high during busy times.

Emphasize the importance of active listening, empathy, and clear communication. Explain how understanding customer needs and going the extra mile to meet them leads to exceptional service and builds long-lasting relationships.

Discuss how you view negative feedback as an opportunity for growth. Describe the steps you take to address the customer’s concerns and ensure they feel heard, highlighting your goal of turning a negative experience into a positive outcome.

Highlight your comfort with using technology to enhance customer interactions. Discuss how CRM systems and lead management tools can help you manage inquiries more efficiently and improve communication with customers.

Discuss your approach to reaching out to previous customers via phone or email and the importance of conveying the value of services offered. Successful BDC Internet Associates use persuasive communication to encourage customers to book appointments.

Emphasize the importance of collaboration among team members to achieve sales goals. Share how teamwork can lead to shared knowledge, support during busy periods, and improved overall customer service.

Align your values with what Century BMW represents—growth, teamwork, and customer excellence. Share your enthusiasm for being part of a company that invests in its employees and offers a supportive and dynamic work environment.