Scheduling Coordinator

As a Scheduling Coordinator at Southern Orthodontic Partners, your primary responsibilities will include welcoming patients as they enter the practice, scheduling appointments for new and existing patients, answering their questions, and providing exceptional customer service. Additionally, you'll assist with opening and closing procedures, manage phone inquiries, and help verify insurance as needed.

To qualify for the Scheduling Coordinator position at Southern Orthodontic Partners, candidates should have a High School diploma or GED and strong organizational skills. While not required, 1-2 years of front office experience, preferably in a dental or healthcare setting, is preferred. A flexible schedule and the ability to multitask are also essential.

Successful Scheduling Coordinators at Southern Orthodontic Partners should possess excellent communication skills, both verbal and written, strong organizational abilities, and interpersonal skills. A customer service mindset, the ability to multitask effectively, and reliability & responsiveness are crucial to perform well in this role.

The work environment for a Scheduling Coordinator at Southern Orthodontic Partners is dynamic and team-oriented, emphasizing both professional excellence and a friendly atmosphere. You'll spend much of your day sitting, standing, and walking, while engaging with patients and supporting your colleagues. The practice fosters a culture of fun, curiosity, and continuous improvement.

At Southern Orthodontic Partners, Scheduling Coordinators enjoy a competitive benefits package that includes PTO, comprehensive health, vision, and dental insurance, as well as company-paid short-term and long-term disability. Additionally, team members can participate in a robust 401k plan with company matching up to 4%, contributing to both their financial and personal well-being.

Highlight any relevant experience you have in front office or scheduling roles. Use specific examples to illustrate your ability to handle multiple tasks efficiently and how you successfully resolved any patient inquiries in the past.

Discuss your approach to customer service, emphasizing your communication skills, empathy, and ability to build relationships. Share examples of how you've gone above and beyond to help patients in your previous roles.

Share techniques you use for prioritizing tasks, such as creating to-do lists or using scheduling software. Illustrate your multitasking ability and how you manage unexpected challenges while keeping the office running smoothly.

Explain your approach to conflict resolution – it’s important to listen actively and empathize with the patient's concerns. Describe steps you would take to address the issue and ensure their satisfaction while maintaining a positive relationship with the practice.

Research the practice before your interview and discuss what you admire about their focus on clinical excellence and exceptional patient experiences. Mention any specific values or initiatives that resonate with you and how you would embody those in your role.

Provide a specific example of a team project or experience. Talk about your role in enhancing team collaboration and how your contributions led to success, emphasizing your communication and interpersonal skills.

Discuss any applicable software you are familiar with, whether it’s specific dental practice management systems or general scheduling tools. Emphasize your ability to quickly learn new technology and how you ensure accuracy in managing patient data.

Illustrate your commitment to continuous learning and staying updated on industry standards. Mention resources you utilize, such as industry publications or professional associations, to ensure you’re informed about any changes that affect patients.

Express your understanding of the role's multifaceted nature, emphasizing the balance between administrative duties and providing excellent patient interactions. Highlight the importance of communication and relationship-building in fostering a welcoming practice atmosphere.

Share your enthusiasm for the position and the practice. Discuss what attracted you to Southern Orthodontic Partners, such as their commitment to patient care, and how your skills and values align with their mission to create smiles.