Bilingual Customer Support Specialist (Must be fluent in Spanish & work Central Time Zone hours)

The Bilingual Customer Support Specialist at Sprinter Health will primarily handle incoming and outgoing communications, including calls, texts, and emails, addressing patient inquiries and support requests. Additionally, the role includes coordinating real-time scheduling for mobile phlebotomists and assisting in clerical tasks prior to and post-appointments, ensuring efficient operation throughout the healthcare delivery process.

To qualify for the Bilingual Customer Support Specialist position at Sprinter Health, candidates should possess at least 2 years of experience in high-volume customer service, particularly in the healthcare sector. Fluency in Spanish, proficiency in electronic health record systems, and strong organizational skills are also essential for success in this role.

The Bilingual Customer Support Specialist is crucial in enhancing patient satisfaction at Sprinter Health by providing timely and effective support, ensuring clear communication, and addressing any inquiries or issues that arise. By being the first point of contact, they help create a welcoming and responsive environment that fosters trust and satisfaction among patients.

Working as a Bilingual Customer Support Specialist at Sprinter Health means being part of a fast-paced, high-pressure environment where flexibility and adaptability are key. You'll enjoy a team-oriented culture that values humor and problem-solving, enabling you to thrive as you tackle various challenges each day.

Sprinter Health provides a comprehensive benefits package for its Bilingual Customer Support Specialists, which includes fully funded medical, dental, and vision plans for you and your dependents, flexible PTO, paid holidays, a 401(k) match, and an annual learning stipend, ensuring that their team is well-supported in both their professional and personal lives.

To handle difficult customer interactions effectively, I focus on active listening, empathy, and clear communication. By acknowledging the customer's concerns and validating their feelings, I can reassure them. I always aim to find a solution promptly while ensuring their needs are met.

I have extensive experience using electronic health record systems, enabling me to efficiently document patient interactions and access important information quickly. My attention to detail ensures that records are accurately maintained, which is crucial in delivering high-quality care.

In a time-sensitive environment, I utilize a priority matrix to categorize tasks by urgency and importance. This allows me to focus on immediate customer needs while also keeping track of long-term goals. Moreover, I remain flexible to adapt to any emerging priorities or changes.

I ensure effective communication by using clear, simple language and confirming understanding with both patients and clinical staff. I actively seek feedback and encourage open dialogue, which helps in bridging any gaps between the two groups.

My approach to working in a high-pressure environment involves maintaining a calm demeanor, prioritizing tasks, and focusing on providing quality support. Staying organized and taking brief moments to regroup helps me manage stress effectively.

In a previous role, I encountered a situation where a patient was frustrated due to a scheduling mix-up. I listened to their concerns, apologized for the inconvenience, and worked quickly to reschedule their appointment, ultimately leaving them satisfied with the resolution.

I stay informed about best practices by attending webinars, participating in online forums, and reading industry publications. I also network with peers in the healthcare support field to share insights and learn new strategies for effective patient communication.

I am motivated by the positive impact I can have on someone's healthcare experience. Knowing that my support can make a difference in a patient's day drives me to provide the highest level of service and care.

I manage my time by setting specific goals for responses and keeping a running list of inquiries to ensure no one is overlooked. I prioritize urgent requests and use technology tools to streamline my work processes, allowing me to address multiple inquiries efficiently.

Teamwork is essential to my success as a Bilingual Customer Support Specialist. Collaborating with colleagues allows us to share knowledge, streamline processes, and support each other in meeting customer needs, ultimately enhancing the overall patient experience at Sprinter Health.