*Patient Information Clerk (Per Diem, Variable)

As a Patient Information Clerk at St. Francis Medical Center, your primary responsibilities will include greeting patients and visitors, distributing visitor passes, maintaining an accurate log of visits, and ensuring the lobby area is clean and friendly. You will also provide information about physicians and services whenever possible, making your role integral to enhancing the patient experience.

To qualify for the Patient Information Clerk position at St. Francis Medical Center, you should ideally possess a High School Diploma or equivalent. While bilingual skills in English and Spanish are preferred, they are not mandatory. Your interpersonal communication skills and ability to maintain a warm demeanor in a busy healthcare environment are vital to success in this role.

St. Francis Medical Center ensures that all Patient Information Clerks receive comprehensive training to familiarize them with hospital procedures, patient interaction protocols, and effective communication strategies. This training is designed to equip you with the skills necessary to provide exceptional service in a dynamic healthcare setting.

The Patient Information Clerk position at St. Francis Medical Center is categorized as per diem with variable hours. This means you will have the flexibility to work as needed while supporting the hospital’s scheduling requirements, making it a great option for individuals seeking adaptable work arrangements.

As a Patient Information Clerk at St. Francis Medical Center, you will enjoy a competitive compensation package along with several benefits, such as paid time off, medical, dental, and vision coverage, a 401K retirement plan, and tuition reimbursement. These offerings can help support your health and professional development within a mission-driven organization.

When answering this question, focus on your ability to stay calm under pressure. Share specific strategies you use to manage stress, such as maintaining open communication, prioritizing tasks effectively, and ensuring that you remain approachable to patients and colleagues, even in busy times.

Use a specific example that highlights your communication skills and dedication to helping others. Explain the situation, your actions, and the positive outcome. Remember to emphasize how this experience aligns with the core values of St. Francis Medical Center.

Share your appreciation for St. Francis Medical Center's commitment to quality healthcare and community service. Discuss how the values and mission of the hospital resonate with your own personal beliefs and how this motivates your desire to contribute as a Patient Information Clerk.

In your response, demonstrate your ability to manage several tasks by discussing how you would assess priorities based on patient and visitor needs, while ensuring that you maintain a welcoming atmosphere. Efficiency and clear communication are key in a fast-paced healthcare setting.

Explain that you would listen carefully to the complaint, empathize with the person's concerns, and address the issue to the best of your ability while maintaining professionalism. Highlight your ability to escalate issues appropriately when necessary, ensuring patient satisfaction.

Discuss your understanding of patient privacy regulations and your commitment to confidentiality. Highlight your careful handling of sensitive information and your willingness to ask clarifying questions when in doubt about what information can be shared.

In your answer, emphasize that being part of a collaborative healthcare team is essential. Share how you would engage with colleagues and other healthcare professionals to facilitate a seamless experience for patients while maintaining mutual support among team members.

Explain that staying organized requires effective use of tools and strategies, like making checklists, using a priority system, or allocating time for each task. Discuss how these practices allow you to provide quality service even during peak periods.

Identify key skills such as strong communication, empathy, conflict resolution, and the ability to multitask. Relate these skills to the requirements of the role at St. Francis Medical Center and how they contribute to enhancing patient experiences.

Highlight that diversity enriches the workplace, fostering understanding and empathy that enhances patient care. Explain how a diverse environment enables better communication with patients from different backgrounds, which aligns perfectly with the values at St. Francis Medical Center.