Customer Program Manager (CFM56)

As a Customer Program Manager (CFM56) at StandardAero, your main responsibilities include preparing and distributing quotations, managing order acknowledgments and invoices, and responding to customer inquiries. You will also work closely with the management team in developing sales terms and procurement policies, ensuring compliance with regulatory and technical requirements.

To apply for the Customer Program Manager (CFM56) role at StandardAero, you should have a college diploma in business administration or a related discipline, along with experience in sales, purchasing, or negotiations within an aerospace environment. Strong analytical, negotiation, and communication skills are essential for success in this position.

StandardAero is committed to the professional development of its employees, including Customer Program Managers. We offer various opportunities for horizontal and vertical movement within the organization, alongside competitive compensation and extensive training programs to help you grow your skills and advance your career.

At StandardAero, you can expect a clean, safe, and temperature-controlled work environment. We prioritize the safety and well-being of our employees, ensuring a positive workplace that fosters collaboration and innovation for all roles, including the Customer Program Manager (CFM56).

Negotiation skills are crucial for a Customer Program Manager at StandardAero as they play a key role in developing vendor agreements, managing customer relationships, and ensuring favorable procurement terms. Your ability to negotiate effectively impacts the overall success of our projects and client satisfaction.

To ensure customer satisfaction as a Customer Program Manager, I would focus on establishing clear communication channels, understanding customer needs, and proactively addressing concerns. Regular check-ins and feedback loops with customers help in maintaining strong relationships and promptly identifying any issues.

In a previous position, I successfully negotiated a vendor agreement that resulted in a 15% cost reduction for our procurement process. By thoroughly analyzing market trends and leveraging our purchasing power, I was able to create a win-win scenario for both parties. Highlighting such experiences can showcase your negotiation skills.

Prioritizing in a fast-paced environment involves proper time management and understanding the urgency of tasks. I generally start by assessing deadlines and stakeholder impact, then create a structured to-do list, allowing flexibility for urgent matters. This ensures that key deliverables are met consistently.

I would leverage data analytics tools to evaluate procurement opportunities, conducting a thorough cost-benefit analysis while considering factors such as supplier reliability, material quality, and market pricing. This comprehensive approach enables informed decision-making that aligns with organizational goals.

Handling conflicts with suppliers involves clear communication and a calm demeanor. I would first listen to their concerns and then transparently state our position. Finding common ground or a compromise often leads to a resolution that strengthens our partnership instead of damaging it.

Understanding technical specifications is vital because it allows me to evaluate materials and services accurately. Familiarity with OEM manuals and maintenance characteristics ensures that procurement aligns with operational needs and regulatory standards, ultimately contributing to aircraft safety.

One challenging project involved overhauling our procurement process. I coordinated cross-departmental workshops to identify inefficiencies and collaborated closely with the finance team to address budget concerns. Through focused teamwork and strategic planning, we successfully streamlined operations and improved delivery times.

Teamwork is essential in my role, as effective collaboration with colleagues and stakeholders leads to innovative solutions. By fostering a collaborative environment, we can leverage diverse expertise, share insights, and collectively achieve our goals, improving efficiency and customer satisfaction.

Aligning my team's goals with the company's strategic objectives requires clear communication of the organization's vision, setting specific team targets that contribute to that vision, and regularly evaluating our progress to ensure we stay on track. Open discussions about our contributions help reinforce alignment.

As a Customer Program Manager, my role has a direct impact on the company's bottom line through effective procurement strategies that reduce costs and enhance supplier relationships. Delivering excellent customer service also leads to repeat business and positive referrals, contributing to revenue growth.