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shift manager - Store# 20891, WALTHAM MARKET PLACE DRIVE

Join us and inspire with every cup!

At Starbucks, it’s all about connection. People are at the heart of who we are, especially the people that are a part of our store team. We connect with each other, our customers and our communities to make a positive impact every day. We believe in working together to make a difference and in celebrating our shared success, which is why we call ourselves Starbucks “partners.” Starbucks is a place of warmth and belonging, where everyone is welcome, and we value the unique experiences that each partner brings to our team! 

The Shift Manager role is structured as a management training program that builds on your supervisory experience, coaching skills, coffee/ tea passion and business acumen all in preparation for fully managing a store. You will learn how to run a multi-million dollar business, lead a team, and building a meeting place in your community. Our goal with the program is to develop future store managers. Following successful completion of this role you will have the opportunity to be one of our world class leaders.

 

Using a mix of online learning, classroom training and hands on mentorship, you’ll learn how to:

  • Grow a successful, multi-million dollar business: drive sales leveraging your business acumen, efficiency and problem solving skills
  • Nurture talent & lead a team: engage the hearts and minds of your team and develop their skills so that they realize their personal best, both as individuals and as thriving teams.
  • Inspire others: become a dynamic brand ambassador dedicated to driving and achieving results through your team

From free coffee to competitive pay, Starbucks is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time partners. Benefits include 100% tuition coverage through our  Starbucks College Achievement Plan , health coverage with a variety of plans to choose from, and stock & savings programs like our equity reward program,  Bean Stock . What’s more, Starbucks offers flexible scheduling and opportunities for paid time off. Visit starbucksbenefits.com for details. 

Summary of Experience

  • One year retail / customer service management experience, two years\preferred OR 4+ years of US Military service
  • One year supervising the work of others, teambuilding, coaching
  • Strong organizational, interpersonal and problem solving skills
  • Entrepreneurial mentality with experience in a sales focused environment


Let us give you the opportunity to grow as an individual, to build lasting relationships and make an impact in a place where people, quality and value mean everything. 
It's time for you to be a part of a Great Workplace too; it's time for you #tobeapartner, apply today!

 

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits . Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation that accrues starting at .01961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location), and additional pay if working on one of eight observed holidays. Starbucks also offers eligible partners participation in a 401(k)-retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools . Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative.  

For additional information regarding partner perks and more detailed information regarding benefits, go to

 

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.  

Starbucks is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com .

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What You Should Know About shift manager - Store# 20891, WALTHAM MARKET PLACE DRIVE, Starbucks

At Starbucks, we're excited to invite you to join our team as a Shift Manager at Store #20891 in Waltham Market Place Drive! As a Shift Manager, you'll be at the forefront of our mission to connect with our customers and communities over a delicious cup of coffee. This role is like a management training program designed to build your leadership skills and coffee passion so you can prepare to fully manage your own store in the future. You'll be immersed in hands-on mentorship and a mix of online learning and classroom training, all aimed at helping you grow a thriving, multi-million dollar business. Your responsibilities will include driving sales, nurturing talent, and inspiring your team to reach their personal best. We believe in creating a workplace where every partner feels connected and valued, and we celebrate our shared successes together. The position also comes with great benefits, including flexible scheduling, health coverage, and 100% tuition coverage through our Starbucks College Achievement Plan. We're looking for individuals with some retail or customer service management experience, strong problem-solving skills, and an entrepreneurial spirit. If you're ready to dive into a career where you can inspire and lead, then we would love to have you as part of our team. It’s time for you to be a partner; apply today and help us create a great community experience!

Frequently Asked Questions (FAQs) for shift manager - Store# 20891, WALTHAM MARKET PLACE DRIVE Role at Starbucks
What does the Shift Manager position at Starbucks Store #20891 involve?

The Shift Manager position at Starbucks Store #20891 involves being a key player in managing store operations, driving sales, and leading a team. You'll engage in training programs that equip you with essential skills to manage a successful multi-million dollar business, nurture talent, and inspire your team to achieve their best.

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What qualifications are required for a Shift Manager at Starbucks in Waltham?

To qualify for the Shift Manager position at Starbucks in Waltham, candidates should possess at least one year of retail or customer service management experience, or alternatively, four years of US Military service. Additionally, experience in team supervision, strong organizational skills, and an entrepreneurial mindset are essential.

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What training does Starbucks offer for Shift Managers?

Starbucks provides extensive training for Shift Managers, including a combination of online learning, classroom education, and hands-on mentorship. This structured program is designed to develop your leadership skills, enhance your business acumen, and prepare you for a future as a fully managing store manager.

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What benefits do Shift Managers receive at Starbucks Store #20891?

Shift Managers at Starbucks Store #20891 receive a comprehensive benefits package, including health coverage, competitive pay, flexible scheduling, paid time off, and access to unique programs such as 100% tuition coverage through the Starbucks College Achievement Plan and stock options through the equity reward program, Bean Stock.

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How does Starbucks foster a welcoming workplace for Shift Managers?

Starbucks fosters a welcoming workplace for Shift Managers by promoting diversity and inclusion. They encourage applications from diverse backgrounds and experiences to create an environment where every partner feels valued. This commitment helps in building stronger teams that serve customers better.

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Common Interview Questions for shift manager - Store# 20891, WALTHAM MARKET PLACE DRIVE
What strategies would you use to increase sales as a Shift Manager at Starbucks?

A great strategy to increase sales includes analyzing product trends and customer preferences to tailor promotions accordingly. Additionally, fostering a motivated team that’s passionate about providing exceptional service will enhance customer experience and encourage repeat visits.

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How would you handle a conflict between team members at Starbucks?

To handle conflicts between team members, I would first ensure open communication is encouraged, allowing both parties to express their concerns. I would mediate the situation by finding common ground and promoting a collaborative approach to resolving their differences while focusing on team cohesion.

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Describe how you would support your team in achieving their goals.

I would support my team by setting clear and achievable goals, providing regular feedback, and celebrating their successes. Additionally, I would conduct one-on-one coaching sessions to assess their personal development and align their aspirations with company objectives to help them grow.

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What is your experience with managing operational challenges during a shift?

In my previous role, I gained experience in managing operational challenges by staying calm under pressure. I would assess the situation swiftly, prioritize tasks, and communicate effectively with my team to ensure everything runs smoothly and customers remain satisfied.

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How do you determine the training needs of your team as a Shift Manager?

Determining training needs involves regular performance assessments and open discussions with team members. I would identify skill gaps and areas for improvement and then create a personalized development plan that includes both group training sessions and individual mentorship.

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What role do you think a Shift Manager plays in customer service?

A Shift Manager plays a crucial role in customer service by leading by example. They ensure that the team consistently delivers top-notch service, encouraging positive interactions with customers and addressing any issues swiftly to maintain a high standard of customer satisfaction.

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How would you motivate your team during busy shifts?

Motivating my team during busy shifts would include recognizing their hard work in real-time, providing incentives for hitting targets, and ensuring that breaks are managed effectively so they remain energized and focused throughout the shift.

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Can you explain how you would manage inventory at Starbucks?

Managing inventory at Starbucks involves regular monitoring of stock levels, conducting inventory audits, and using data to forecast demand accurately. I would ensure that we have the right products available to meet customer needs while minimizing waste.

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What would you do if a customer was unhappy with their experience?

If a customer was unhappy, I would first listen empathetically to their concerns, offer an immediate solution, and ensure they leave satisfied. This could involve offering a refund or a replacement item while gathering feedback to improve future experiences.

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Why do you want to work as a Shift Manager for Starbucks?

I want to work at Starbucks as a Shift Manager because I admire the company’s commitment to quality and community connection. I am passionate about coffee culture and believe that in a leadership role, I can inspire my team to deliver exceptional service while fostering an inclusive atmosphere.

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With every cup, with every conversation, with every community – we nurture the limitless possibilities of human connection.

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DATE POSTED
April 6, 2025

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