OnSite Specialist - Jacksonville, FL

The OnSite Specialist at Stryker in Jacksonville, FL is primarily responsible for providing clinical surgical support, managing equipment, and troubleshooting any technical issues that may arise during surgical procedures. This includes anticipating the needs of the OR staff, maintaining a comprehensive knowledge of Stryker products, and ensuring all equipment is operating to the highest standards.

Candidates for the OnSite Specialist role at Stryker need a Bachelor’s or Associate’s Degree or equivalent certifications, along with operating room experience and a solid understanding of surgical procedures. Special certification such as IAHCSMM CRCST may be required for roles in Sterile Processing departments, and strong communication and analytical skills are essential.

The work environment for an OnSite Specialist at Stryker is fast-paced and collaborative, primarily taking place in hospital surgical settings. You'll work closely with surgeons, OR personnel, and biomedical staff, making communication and good teamwork vital to ensure high-quality surgical support.

Yes, the OnSite Specialist position at Stryker may require 5-10% travel depending on account needs. This may involve visiting different medical facilities to provide support and maintain high service levels.

Success as an OnSite Specialist at Stryker hinges on several key skills, including excellent communication and interpersonal abilities, critical thinking, strong problem-solving skills, and effective time management. Additionally, being able to work independently while managing multiple tasks is important to thrive in this role.

When facing unexpected equipment failures, I would first stay calm and ensure that I communicate effectively with the surgical team. It's crucial to quickly troubleshoot the issue using my knowledge of Stryker equipment, and if necessary, have backup procedures ready or contact support to resolve the issue promptly.

Certainly! In my previous role, I managed multiple surgical procedures in a busy operating room by anticipating the needs of the surgeons and OR staff, ensuring that all equipment was in optimal condition. I once proactively set up a backup device before a critical surgery, which helped prevent a potential delay when the main device encountered an issue.

I consistently engage with training programs, attend workshops, and seek out the latest research and innovation in surgical technology. Additionally, I collaborate with my colleagues and share knowledge to ensure we are all up-to-date with the latest products and best practices.

If a surgeon expresses dissatisfaction with the equipment, I would first listen to their concerns to fully understand the issue. I would then address it by troubleshooting the problem, offering alternative equipment if necessary, and ensuring that I follow up to resolve any ongoing concerns and improve their experience.

I believe that adaptability is crucial for an OnSite Specialist. The surgical environment can change rapidly, and the ability to adjust to new situations while remaining composed and focused directly impacts the success of surgical procedures and overall patient care.

In my previous roles, I maintained accurate records of all surgical procedures, including equipment used, surgeon feedback, and any incidents that occurred. I understand the importance of precise documentation not only for compliance but also for continuous improvement and quality control.

Prioritization in a busy surgical environment is essential. I use a combination of urgency and impact to guide my tasks, ensuring that I address immediate needs first while keeping an eye on longer-term responsibilities. Effective communication with the surgical team also helps me stay aligned with their needs.

I rely on a systematic approach for troubleshooting, where I quickly assess the symptoms, check power sources, and verify connections. My training with Stryker has equipped me with the knowledge to handle most equipment troubleshooting effectively within a short timeframe, minimizing disruptions.

I want to work with Stryker because I admire their commitment to high-quality medical devices and innovative solutions that genuinely improve patient care. My passion for the surgical field aligns with Stryker’s mission, and I believe my skills would contribute significantly to the team.

I am acutely aware of the significance of patient confidentiality and adhere strictly to HIPAA guidelines. During surgical procedures, I focus on maintaining secure communication and only share relevant information with authorized personnel, ensuring that the integrity of patient data is always preserved.