Case Manager

As a Case Manager at Opus 2, your primary responsibilities will include acting as the key contact for clients, offering consultative advice about our hearing room services, and coordinating transcription, equipment, and logistics. You'll engage with various legal professionals, ensuring their needs are met and gathering feedback on service delivery.

The ideal Case Manager at Opus 2 should possess excellent verbal and written communication skills, strong attention to detail, and time management abilities. Proficiency in Microsoft Office applications and a flexible attitude to adapt to changing business needs are also essential for success in this role.

While a proven track record in a client-facing or professional services role is desirable, it is not mandatory to apply for the Case Manager position at Opus 2. We value a willingness to learn and grow as well as an engaging personality.

The Case Manager role at Opus 2 is a full-time position typically working from 9:00 am to 5:30 pm, with occasional remote work outside these hours, including weekends, required. This flexibility helps maintain a healthy work-life balance.

At Opus 2, our Case Managers enjoy a variety of benefits, including a contributory pension plan, 26 days of annual leave, health insurance, and participation in our Loyalty Share Scheme, among others. We prioritize our employees' well-being and work-life balance.

When faced with a difficult client, it's essential to remain calm and listen actively to their concerns. Acknowledge their frustrations and work collaboratively to find solutions. Ensure that you provide thoughtful responses and follow up to guarantee their issues are addressed effectively.

In discussing your client management experience, highlight specific scenarios where you successfully navigated client relationships, resolved issues, or improved client satisfaction. Use examples that showcase your communication skills and ability to juggle multiple client needs.

It's important to show familiarity with the Opus 2 platform by mentioning its features and how it supports legal teams in streamlining communications and collaboration. If you have firsthand experience, share how you utilized the platform to enhance client interactions.

Prioritizing tasks requires effective time management strategies. Discuss how you typically assess urgency and importance, create to-do lists, and utilize tools for project management to ensure that you meet deadlines while maintaining high-quality service.

When upselling, it’s vital to understand the client’s needs and tailor your communication accordingly. Highlight specific benefits of additional services based on their current usage, and present them as solutions that enhance their experience with Opus 2.

Staying organized requires implementing a strong system. Talk about using digital tools to manage your calendar and tasks, setting reminders for important deadlines, and regularly reviewing priorities to adapt quickly to changing circumstances.

Share an example where your participation in a team project led to a successful outcome. Highlight your role, the team's dynamics, how you communicated effectively, and any obstacles you overcame together to deliver excellent service.

In the case of conflicting deadlines, it’s essential to communicate openly with your team about the overlaps. Prioritize tasks based on urgency, and negotiate timelines where possible to ensure quality work is delivered on time for all parties involved.

Express your passion for providing excellent service and solving problems for clients. Discuss the satisfaction of building relationships, contributing to their success, and how that aligns with Opus 2's commitment to client-centric solutions.

When answering why you want to work at Opus 2, focus on the company's innovative approach in the LegalTech space and its impressive reputation among top law firms. Mention how their commitment to employee growth and vibrant culture resonates with your career aspirations.