(Vietnamese) Customer Support Consultant, chats/emails (Remote)

As a Vietnamese Customer Support Consultant at SupportYourApp, your responsibilities will include providing exceptional customer support via chats and emails, building positive relationships with customers, meeting team KPIs, staying updated with the latest technology, and securely handling sensitive information. You'll also need to apply the latest customer happiness practices and maintain comprehensive knowledge of our client’s products and services.

To qualify for the Vietnamese Customer Support Consultant role at SupportYourApp, you should have native Vietnamese and proficient English communication skills, at least six months of experience in a customer support role, strong analytical abilities, and a positive and responsible attitude. A personal laptop with at least 8GB of RAM and a stable internet connection is also required to effectively perform your duties.

The work schedule for a Vietnamese Customer Support Consultant at SupportYourApp consists of rotating three types of shifts on a monthly basis: 7 AM – 4 PM, 3 PM – 12 AM, and 11 PM – 8 AM, all in Mongolia time. This flexibility allows you to find a suitable work-life balance while enjoying remote work.

Yes! Vietnamese Customer Support Consultants at SupportYourApp enjoy a range of benefits including compensation in USD, good bonuses for referring friends, intensive paid training and probation, and a supportive management team dedicated to your growth. Moreover, you'll have the unique opportunity to work in an inclusive international environment that celebrates diversity.

To apply for the Vietnamese Customer Support Consultant position at SupportYourApp, interested candidates can send their CV in English, highlighting their outstanding skills. Our recruitment process involves a thorough assessment while ensuring a respectful and unbiased evaluation, regardless of the applicant's personal background or characteristics.

When answering this question, focus on specific examples from your previous customer support roles that demonstrate your ability to handle inquiries, resolve issues, and build rapport with customers. Highlight any unique challenges you faced and how you overcame them, ideally relating them to the expectations of a Vietnamese Customer Support Consultant at SupportYourApp.

Discuss a structured approach to managing difficult customer interactions, such as staying calm, actively listening, empathizing, and offering solutions. Provide a specific example where you successfully turned a negative experience into a positive one, which will help demonstrate your problem-solving skills relevant to the role at SupportYourApp.

Talk about any CRM systems, help desk software, or communication platforms you've worked with. Mention how these tools have improved your efficiency or collaboration with team members. If you have experience using industry-relevant software, be sure to relate that back to your potential role at SupportYourApp.

Share your enthusiasm for technology and your desire to be part of a global team. Emphasize what attracts you to SupportYourApp, such as their dedication to customer satisfaction and commitment to employee growth and diversity. Make a personal connection to the company’s values to show your genuine interest.

Discuss your time management skills and your methods for prioritizing tasks based on urgency, customer needs, and team goals. Illustrate your answer with an example of a time when you had to manage multiple inquiries simultaneously and how you effectively handled each situation.

Explain your proactive approach to learning about technology trends, such as following industry news, attending webinars, or engaging in online communities. Express your enthusiasm for knowledge and how it aids your ability to provide superior customer support at SupportYourApp.

Share a specific story detailing a situation where you identified inefficiencies and proposed a solution. Highlight the impact of your initiative on team performance or customer satisfaction, which will underline your potential as a proactive team member at SupportYourApp.

Emphasize your understanding of data protection practices and regulations, and outline your strategies for maintaining confidentiality in customer interactions. Provide examples of how you have responsibly handled sensitive information while working in customer support.

Show your openness to constructive criticism and continuous improvement. Describe a time when feedback influenced your approach to customer support and emphasize your willingness to learn and adapt for the sake of both your growth and customer satisfaction.

Highlight your unique combination of language skills, relevant experience, and passion for technology and customer service. Also, mention how your personal values align with SupportYourApp’s mission and culture, showcasing why you'd be a valuable addition to the team.