Job details

Nutanix Engineer

Get a free resume review

Job Description:

As a part of MS Nutanix support team deliverables, the engineer is required to have strong Admin, Operate and Manage skills in Nutanix to provide services for global Client customers. Candidate should have a strong customer focus, sensitivity in dealing with diverse cultures, ability to learn and adapt quickly.

Eligibility & Qualification:

• Bachelor’s degree in Engineering (or Equivalent).

• Minimum 5 years of relevant experience in Enterprise Managed Service environment.

• Certification on the latest track like NCP-MCI, VMware VCP, ITIL is an added advantage.

• Flexible to work in 24/7 support environment.

• Minimum level should be INT if applying as part of Internal Job Posting.

Technical Skills:

• Admin, Operate and Manage Nutanix hyper-converged infrastructure.

• Experience in configuring Nutanix Hardware and Software components.

• Experience in configuring Nutanix server, storage and networking.

• Experience in Nutanix command line interface.

• Experience in integrating Nutanix with Backup and Disaster recovery solutions.

• Experience in monitoring Nutanix infrastructure and optimizing.

• Maintain Nutanix infrastructure documents (HLD, LLD).

• Experience in Nutanix Performance Monitoring and Performance Chart.

• Experience in VMware vSphere products.

• Basic understanding of DHCP, DNS and Active Directory.

• Basic knowledge of Linux Operating Systems.

• Basic knowledge of Physical Network and Storage technologies.

Non-Technical Skills:

• Excellent written and verbal communication skills.

• Commitment to deliver high quality product and solution support.

• Must achieve excellent customer satisfaction.

• Take ownership and work with high productivity and efficiency.

• Support other team members and seek their advice to make decisions on complex issues.

For Internal Job Movement:

• Approval of the employee's current manager is required.

• Employees are expected to notify their manager prior to an interview.

Employees in Performanc

Key Responsibilities:

• Resolve customer’s issues via telephone, email, or remote sessions.

• Identify and escalate issues in a timely manner to vendor according to process guidelines.

• Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.

• Collaborate with other technology teams in diagnosing and isolating the cause of complex issues.

• Maintain quality on case documentation, SLA timeframes and operational metrics.

• Performs within the Productivity Measure of the team (scorecard).

• Handle Problem Management, Post Incident Reviews and RCA.

Average salary estimate

$90000 / YEARLY (est.)

min

max

$80000K

$100000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Nutanix Engineer, Talent Worx

Join our vibrant team as a Nutanix Engineer and be an integral part of the MS Nutanix support team, where your skills in Admin, Operate, and Manage will shine! At our innovative company, we provide top-notch services for clients around the globe, making your role crucial in resolving customer issues with finesse and expertise. We’re looking for individuals who not only possess strong technical skills but also have a customer-first attitude and cultural sensitivity to connect with diverse communities. With a Bachelor’s degree in Engineering and a minimum of 5 years of experience in Enterprise Managed Services, you’ll be operating across Nutanix, configuring hardware and software components, and integrating solutions that ensure our clients experience seamless uptime. If you have accreditations like NCP-MCI or VMware VCP, that's a bonus! You’ll thrive in this role if you're flexible to work in a 24/7 support environment and are committed to achieving high-quality support while maintaining excellent client satisfaction. Your responsibilities will include troubleshooting issues via different communication channels, collaborating with other tech teams, and engaging in proactive problem management. We're excited for you to contribute not just to our success, but also to your growth in this dynamic field. If you possess an enthusiasm for learning and a collaborative spirit, we can't wait to meet you!

Frequently Asked Questions (FAQs) for Nutanix Engineer Role at Talent Worx

What are the main responsibilities of a Nutanix Engineer at your company?

As a Nutanix Engineer at our company, you will be responsible for resolving client issues through phone, email, or remote sessions while providing administrative, operational, and management services for Nutanix hyper-converged infrastructure. You'll troubleshoot and escalate issues as necessary, collaborate with other tech teams, maintain quality documentation, and take ownership of your tasks to ensure high levels of customer satisfaction.