Special Events/Visitor Parking Administrative Associate V

Agency

Department

Our Commitment
Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences. Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

Who We Are

Transportation Services is an empowered team of professionals dedicated to providing efficient, dynamic and innovative fleet, parking and transit services to the community. We support the teaching, research and public service mission of Texas A&M University, with focus on customer service and communication. For more information about us, visit our website: http://transport.tamu.edu.

What We Want

The Administrative Associate V is responsible for supervising clerical tasks involving working funds and reconciling daily deposits. This role includes managing accurate shift changes of Pay-On-Foot machines and Pay-By-Space machines, overseeing general financial aspects, and ensuring accuracy in all transactions. Additionally, the Administrative Associate V generates reports and analyzes data to support financial operations. They assist and answer questions from student workers, ensuring a smooth workflow, and perform supervisory duties with cashiers to ensure efficient and accurate handling of transactions. The role also involves visiting all pay machines across campus to pull out and review reports, attempting to fix any issues with pay machines, and coordinating with facilities if unable to resolve the issues independently. Furthermore, the Administrative Associate V works with various programs such as Flux, I Payments, and Park Mobile to support parking operations.

What You Need to Know

Starting Pay: $19.27/hour

A cover letter and resume are strongly recommended.

Qualifications

Required Education and Experience

High school graduation or any equivalent combination of education and experience.

Five years of experience in general office or clerical work.

Required Knowledge, Skills, and Abilities

• Knowledge of account reconciliation and problem solving.

• Must be detail oriented with a high degree of accuracy in maintaining records and reports.

• Working knowledge of spreadsheet and word processing software programs.

• Keyboarding skills.

• Ability to identify work priorities.

• Good organization and time management skills.

• Adept at written, oral, and interpersonal communication.

• Customer-service oriented.

• Ability to multi-task and work cooperatively with others.

Preferred Qualifications:

• Bachelor's degree

• Task management experience, banking experience, and/or experience using banking reporting systems and data management systems.

• Working knowledge of the University and facilities.

• Certified Administrative Professional (CAP).

• State of Texas class "C" vehicle driver license or the ability to obtain within 30 days of employment. 

Responsibilities

• Reconciliation- Responsible for accurate cash and credit card reporting for paid visitor parking machines. Reconciles daily reports and year to date totals. Submits accurate daily deposit paperwork to Financial Management Services. Prepares I-Payments. Investigates errors on transactions and recommends appropriate corrective action. Responds to inquiries from customers and Financial Management Services. 

• Cash Handling- Responsible for shift changes and loading of Pay-On-Foot and Pay-By-Space machines at all locations. This requires driving to various locations on campus weekly to interact with the machines and identify issues with the machines as well as coordinating with other units to ensure the machines are kept in working order.

• Leader- Responsible for the supervision of staff during special events when needed including all home football games. Supervisory duties include driving to the various work sites on campus, providing resources and relief to event staff, answering questions, and resolving matters involving customers. Responsible for assisting with event preparation and planning.  Provides support to student worker office staff by answering questions or phone calls. 

• Backup- Serves as back up to other members of the unit during busy periods or absences including being responsible for posting all open shifts to cover special event cashiering or other staffing needs, responding to all requests to work for event shifts and providing detailed information to everyone scheduled to work. Also serves as backup for fielding and processing customer requests for RV reservations. Responsible for posting all open shifts to cover special event cashiering or other staffing needs. Responsible for responding to all requests to work for the shifts mentioned previously along with providing detailed information to everyone scheduled to work.  Participates in the interviewing and hiring of new employees. Trains staff on new and existing business procedures within the unit. Disseminates business information to faculty, staff, and students. Maintains business files. 

Physical Requirements:

• Must be able to lift and/or move moderate to heavy weight objects.

• Ability to work in all weather conditions.

Other Requirements and Factors:

• Required to work some nights, weekends, and holidays including all TAMU home football games.

• This position is security sensitive.

• This position requires compliance with state and federal laws/codes and Texas A&M University System/TAMU policies, regulations, rules, and procedures.

• All tasks and job responsibilities must be performed safely without injury to self or others in compliance with System and University safety requirements.

• Transportation Services is committed to providing courteous, responsive, quality service to our customers by fostering a respectful, positive, and welcoming environment for all. Employees are responsible for the following: representing the department to internal and external customers by actively supporting Aggie Core Values; maintaining 100% “on time” compliance with all university required training for all employees; approving time worked and requesting appropriate leave in a timely manner; reading and responding to e-mail; reviewing/reading information listed on the department intranet; performing assigned tasks in a safe manner and utilizing personal protective items/equipment as appropriate or instructed by supervisor or department; reporting unsafe actions or conditions to supervisor immediately and supporting and following unit/department safety guidelines, practices and policies. Persons in this position will be required to drive state vehicle to travel to various parts of campus and are considered essential when the University declares an emergency, campus closure, class cancellations, etc.

Why Texas A&M University? 

We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration.  Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you.  Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes. 

• Health, dental, vision, life and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums

• 12-15 days of annual paid holidays 

• Up to eight hours of paid sick leave and at least eight hours of paid vacation each month

• Automatically enrollment in the Teacher Retirement System of Texas 

• Health and Wellness: Free exercise programs and release time

• Professional Development: All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more 

• Employee Tuition Assistance and Educational Release time  for completing a degree while a Texas A&M employee

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer.