Director, Agile Product Manager

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.   

Director, Agile Product Manager

Are you excited by transforming digital customer experiences? Do you enjoy advocating for the customer, helping to execute market-leading digital and technology experiences and new capabilities?

The Hartford is seeking a dynamic and experienced Director, Agile Product Manager (APM) to lead the Digital team assigned to the Employee Benefit claimant value stream. This role is responsible for driving the strategic vision of a multi-million-dollar portfolio and execution of multiyear roadmap to improve the employee benefit claim experience.

Key Responsibilities:

 - Strategic Vision and Leadership: Develop and drive a comprehensive set of recommendations to guide the strategy for the customer communications solution team focusing on innovation, customer experience, and efficiency. 

- Align initiatives with business goals such as premium/growth or expense/efficiency and other KPIs as well as ensure seamless execution of a large scope of work.

- Subject Matter Expert and Innovation: Identify and implement cutting-edge solutions to enhance the customer communication experience. Leverage technology and innovative user experience practices to streamline processes, improve interfaces, and improve the suite of enterprise capabilities offered.

- Customer Experience: Lead efforts to elevate the interactions across the customer communication solution team through use of customer feedback, analytics, A/B, multivariate, and usability testing to continuously improve the experience associated with the customer communications solutions teams interactions with our customers.

- Cross-Functional Collaboration: Partner with leaders across the enterprise in Marketing, IT, Operations, Claims, Customer Experience and other areas to ensure cohesive and integrated experiences. Foster a collaborative environment to drive shared goals and initiatives.

- Agile Product Management: Oversee the planning and execution of a large-scale team. Ensure timely and on-budget delivery of new capabilities, working closely with matrixed teams of product owners, business owners and technology partners. Autonomously responsible for ensuring solutions deliver business vision.

- Metrics and Analytics: Establish and track key performance indicators (OKR’s/KPIs) to measure the success of initiatives. Use data-driven insights to inform decision-making and demonstrate progress against strategic objectives.

- Product Vision: Develop the product vision and capabilities needed to achieve best-in-class customer communication solutions and capabilities. This includes both recommendations to stakeholders/decision-makers and cost-benefit analysis, gaining alignment on the most important work as well as backlog refinement and management (EPIC level).

- Enterprise Capabilities and Process Optimization: Uncover opportunities to reuse technologies, processes, best practices, and ways of working with other members of the digital organization broadly and beyond.

- Customer Research and Usability: Synthesize communication analytics, marketing, call, and voice of customer insights, competitive research, and usability testing results to demonstrate meaningful progress against improvements over time.

- Industry Trends and Partnerships: Stay current on internal, competitive, and industry technology trends to be a subject matter expert. Be responsible for uncovering partnership opportunities with other areas of the business related to new technologies, product features, process changes, etc.

-  Change Management: Drive change management plans for all key stakeholders and impacted users. Monitor and share execution, benefit realization, and post-release optimization progress, including risks and impediments.

Qualifications:

- 10+ years in agile product management and optimizing large-scale initiatives.

- Proven leadership in digital/publishing transformation and process improvements.

- Strong ability to influence senior leadership and secure executive buy-in.

- Expertise in creating high-performing, collaborative teams focused on business value.

- Excellent interpersonal and communication skills for managing cross-functional teams in a matrixed environment.

- Self-motivated with experience in managing expectations and achieving objectives.

- Effective decision-maker with experience in change management frameworks (e.g., ADKAR, RAPID).

- Technical and/or working knowledge of application programming interfaces (APIs) strongly desired

- In-depth knowledge of agile methodologies (SAFe certification) and experience with agile lifecycle management tools (e.g., Rally, JIRA).

- Experience coaching and mentoring product owners, significantly contributing to an Agile product management community of practice and enhancing Agile product management maturity in their portfolio (e.g., hiring, upskilling).

- Proficient in web analytics and performance monitoring tools (e.g., Google Analytics).

- Strong analytical skills and ability to handle multiple high-priority demands.

- Experience in process optimization (e.g., Six Sigma), leading customer research efforts, A/B testing, and analytics strategies.

- Familiarity with The Hartford’s system interfaces and platforms is a plus.

- Bachelor’s degree required; MBA or advanced degree preferred.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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