Lead Service Technician

As a Lead Service Technician at Titan Machinery, you will be responsible for leading mechanical diagnostics, repairs, and maintenance of diesel machinery. You will mentor a team of diesel mechanics, ensure high-quality workmanship, document service activities, and communicate effectively with both supervisors and customers. Additionally, you will provide technical support and training while staying current with industry standards.

To apply for the Lead Service Technician position at Titan Machinery, you need at least three years of experience as a Service Technician or Diesel Mechanic, or equivalent military experience. A keen attention to detail, the ability to work independently, and strong documentation and communication skills are also essential. Having your own tools or the ability to acquire them is required.

Titan Machinery offers a comprehensive benefits package for its Lead Service Technicians, including health and dental coverage, a Health Savings Account with contributions from the company, tool and equipment reimbursement of up to $1500 annually, and a 401(k) plan with company matching from your first day. You’ll also receive competitive PTO, performance incentives, and fully paid uniforms.

Yes, the Lead Service Technician position at Titan Machinery requires travel to customer locations, Titan machinery locations, and offsite training facilities as needed. Flexibility and a willingness to travel will be crucial in fulfilling job responsibilities effectively.

At Titan Machinery, you can grow your career as a Lead Service Technician by continuously updating your technical skills through training, taking on mentorship roles, and engaging in performance-based incentives. With a focus on professional development, the company supports your initiative to pursue leadership roles and further expertise in diesel machinery.

When answering this question, be specific about the types of diesel machinery you’ve worked on and the diagnostic tools you’ve used. Highlight your problem-solving skills and include examples of complex issues you’ve successfully diagnosed, emphasizing any relevant experiences as a Lead Service Technician.

To answer this, you could mention your organizational skills and methods you use to stay focused, such as creating task lists or using software tools. Share a real-life example where your prioritization helped meet deadlines effectively, showcasing your leadership in a similar role.

Discuss your attention to detail and specific quality control processes you implement. Mention any checklists, follow-up tests, or customer feedback systems you utilize that help guarantee high-quality repairs, demonstrating your commitment as a Lead Service Technician.

It’s important to show that you value communication. Describe situations where you utilized conflict resolution skills to ensure a positive outcome, focusing on how you kept professional relationships intact and maintained team morale during challenges.

Highlight your passion for heavy machinery and commitment to delivering outstanding service. This could be the satisfaction of a job well done or the challenge of solving complex problems, showcasing that you thrive in your role at Titan Machinery.

Talk about the importance of continuous learning. You could mention attending workshops, pursuing certifications, or following industry trends and innovations to stay knowledgeable. This shows your dedication as a Lead Service Technician and aligns with Titan Machinery’s focus on professional growth.

Provide a narrative of a specific instance where you faced a significant challenge. Discuss the diagnostics process, your troubleshooting steps, and how you managed to repair the machinery, demonstrating your technical capability and leadership as a Lead Service Technician.

Express your belief in sharing knowledge through practical training and mentorship. Discuss the specific strategies you would use to make complex concepts easier to understand for new technicians, ensuring their successful integration into your team at Titan Machinery.

Elaborate on the significance of documentation in maintaining service quality and compliance. Explain how thorough documentation contributes to team communication, efficiency, and the overall success of your work, indicating your organizational skills as part of your vital responsibilities.

This is your chance to show alignment with Titan Machinery’s values. Discuss the company’s reputation, the exciting opportunity to work on diverse machinery, and the commitment to professional development. This conveys your alignment with the company’s mission and your enthusiasm for contributing as a Lead Service Technician.